Heartland Dental Uses RingCentral MVP? (Message Video Phone?) to Power Business Communications Among its Employees and Teams Across the Country
November 04, 2021 at 07:00 am EDT
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RingCentral, Inc. announced that Heartland Dental is using RingCentral MVP? (Message Video Phone?) to power business communications among its employees and teams across the country. Heartland Dental has also improved support office contact center communications by migrating its legacy on-premise system to the RingCentral Contact Center? cloud solution to help both create a better patient experience and grow new business opportunities. Heartland Dental provides non-clinical administrative support so dentists and their teams can focus on delivering high-quality clinical care and excellent patient experiences. Heartland?s support includes assistance with human resources, marketing, IT, supplies, insurance credentialing, accounting, and more. The company is also widely known for providing supported doctors, hygienists, and team members with an abundance of continuing education programs and leadership development opportunities. With expanded affiliations and continued growth, the company required a single, reliable and centralized communications solution, like RingCentral MVP, to support advanced workflows for Heartland?s Patient Services Representatives, supported doctors and team members, and their patients. With RingCentral Contact Center, Heartland Dental has the sophisticated tools needed to build custom workflows. By utilizing RingCentral AI capabilities, which reviews all calls coming into the dental practices, Heartland Dental is able to, in real-time, flag the calls from new patients who may have missed an opportunity to set an appointment. It then sends those calls into an outbound queue for their agents, who typically respond within ten minutes.
RingCentral, Inc. is a provider of artificial intelligence (AI)-driven cloud business communications, contact center, video, and hybrid event solutions. The Companyâs cloud-based business communications, collaboration, and customer engagement solutions function across multiple locations and devices, including smartphones, tablets, personal computers (PCs) and desk phones. The Company offers a fully integrated business communications platform, which includes cloud private branch exchanges (PBX), cloud contact center, video meetings and webinars, and events. Its product portfolio includes RingCentral MVP, Contact Center as a Service (CCaaS), RingCentral Video, RingCentral Events, and RingSense. RingCentral MVP is a unified Communications as a Service (UCaaS) platform, which includes team messaging, video meetings, and a cloud phone system. RingCentral Video is a video meeting solution with team messaging that enables smart video meetings, rooms solutions, and webinars.