RingCentral, Inc. Partners with Leading Healthcare Providers to Drive Better Patient Outcomes
October 21, 2021 at 07:00 am EDT
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RingCentral, Inc. announced new partnerships with three leading healthcare Independent Software Vendors (ISVs) - Ascom, ChronicCareIQ, and ELLKAY - to bring new capabilities to RingCentral MVP (Message Video Phone) and RingCentral Contact Center. The partnerships enable providers to transform point of care workflows managed via ruggedized VoIP wireless devices. It also helps enhance patient engagement with data-driven interaction during outbound and inbound patient calls. The partnerships announced today, build on top of RingCentral?s integrated, secure, and reliable cloud communication platform for healthcare providers offering the following new capabilities: Point of care productivity: Together with Ascom and RingCentral MVP becomes the first cloud communications platform to enable interoperability and be incorporated into a provider?s comprehensive healthcare solution. Now, can offer message, video, and phone capabilities (via Ascom ruggedized mobile devices, like the Myco 3 Smartphone) at the point of care to integrate collaboration tools within complex clinical workflows; High-performing chronic care management (CCM): In partnership with ChronicCareIQ (CCIQ), a CCM-focused solutions provider, doctors, hospitals, and health systems can utilize RingCentral MVP to support their chronic health condition patients. The integration enables simple, one-click outbound calls from the CCIQ platform and the ability to automatically track and document the phone time with enrolled patients and their caregivers. The joint capabilities assist providers to operationalize chronic care management and remote patient monitoring programs and increase reimbursements; Data-driven patient engagement: Jointly with ELLKAY and RingCentral Contact Center will leverage incoming call-generated screen pops to quickly access disparate patient data from the majority of external Electronic Medical Records (EMRs) within a single-view window. Providers will have the flexibility to customize the types of external data (i.e. billing, PCP, appointment history) presented to representatives to increase single call resolution and patient satisfaction levels.
RingCentral, Inc. is a provider of artificial intelligence (AI)-driven cloud business communications, contact center, video, and hybrid event solutions. The Companyâs cloud-based business communications, collaboration, and customer engagement solutions function across multiple locations and devices, including smartphones, tablets, personal computers (PCs) and desk phones. The Company offers a fully integrated business communications platform, which includes cloud private branch exchanges (PBX), cloud contact center, video meetings and webinars, and events. Its product portfolio includes RingCentral MVP, Contact Center as a Service (CCaaS), RingCentral Video, RingCentral Events, and RingSense. RingCentral MVP is a unified Communications as a Service (UCaaS) platform, which includes team messaging, video meetings, and a cloud phone system. RingCentral Video is a video meeting solution with team messaging that enables smart video meetings, rooms solutions, and webinars.