RingCentral, Inc. and NICE announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Capitalizing on the accelerated trend of customers purchasing UCaaS and CCaaS together, RingCentral and NICE are expanding their partnership to bring the combined benefits of their market leading solutions, along with all future innovation and new geographies. RingCentral Contact Center integrates NICE's CXone cloud contact center with RingCentral's cloud Message Video Phone™ (MVP™) platform.

It brings together two recognized industry leaders, providing companies with a trusted, secure, reliable customer communications and engagement solution that drives loyal customer relationships and stronger business outcomes. RingCentral Contact Center enables contact center agents to assist customers across both digital and voice channels. The deep, network-level integration of RingCentral's MVP platform and NICE CXone offers significant savings and unique benefits including improved collaboration between contact center agents and other employees.

NICE and RingCentral have been in partnership since 2015 and together already have over 1,000 joint customers globally across a variety of industries including healthcare, retail, financial services, and the public sector.