RingCentral, Inc. announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world. Meeting summaries, live transcription and whiteboard Live transcription: As the number of meetings continues to rise, it has now become the norm for people to be double booked or join meetings late. Leveraging AI, RingCentral now enables entire meeting conversations to be automatically transcribed, ensuring those who join late can easily catch up without disrupting the meeting, and to help those that are hearing impaired stay engaged with the conversation. New transcription capabilities further support RingCentral’s focus on creating an accessible environment, democratizing the video experience for everyone. Meeting summaries: In order to meet the challenge of managing multiple conflicting meetings and fighting meeting fatigue, RingCentral is launching meeting summaries, giving users a recap of the conversation and an auto generated short-form summary, video highlight reel, and keywords. This comes in addition to the existing transcription and full recording for any recorded meeting, ensuring users can quickly find keywords for discussion points and get up to speed without needing to read or watch the entire recording. Whiteboard: As the company continue to navigate a hybrid working environment, organizations are rapidly trying to arm their employees with the best tools and technologies so that people can replicate in-person experiences. RingCentral firmly believes that those working remotely should not be disadvantaged. With this in mind, RingCentral is introducing its new infinite whiteboard feature whereby users can visually illustrate ideas through free form drawing, virtual sticky notes, uploading images, and annotating over content that can then be shared after meetings. RingCentral is giving users infinite space on the whiteboard, enabling them to keep scrolling and adding drawings or images, without any constraints. A built-in mini map helps participants keep track of where they are on the whiteboard at all times when collaboration goes beyond the infinite borders. Next-gen analytics deliver breakthrough insights for line of business use cases With next-gen analytics, users can now unlock insights that were previously impossible to assemble from on-premise and disparate solution approaches. Because RingCentral is born in the cloud, it includes powerful built-in analytics, available in a single pane of glass enabling customers to make business decisions in just a few clicks. Additionally, line of business managers can now enhance their team’s performance and business impact with the power of analytics. The new line of business analytics gives users visibility into communications data on a rich, customizable dashboard and reporting interface, as well as open APIs to help build key performance indicators (KPIs) relevant to their business. Users can now slice and dice data for ad-hoc analysis and create custom reports to make effective, data-backed decisions by helping answer questions such as: Is every customer facing team and facility optimally staffed? (For example: call volume & call handling trends) Is my team putting forward the best performance? Are there opportunities to train? (For example: number of calls, number of unanswered calls, call handling speed, etc.) How is my team’s communication activity driving sales and revenue outcomes (For example: merge calls data with sales and revenue data). New features include: Mobile to room meeting switch - End users can easily switch an ongoing meeting on the go from mobile directly to a RingCentral Room Rooms as softphone - Existing RingCentral Rooms setups can now double as a phone, all from the same RingCentral Rooms application Rooms proximity sharing - Participants can share content directly to a nearby RingCentral Room without “joining” the meeting via bluetooth Room Connector - With this add-on license, users can now use existing SIP enabled meeting room hardware to join RingCentral Video meetings in their meeting rooms.