Making business calls from your computer is about to get a whole lot easier for Salesforce users as
This new feature is designed to help boost productivity and efficiency as sales agents will be able to make, transfer and control phone calls directly from Salesforce.
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With in-app calling enabled, sales associates can easily control and manage all of their customer calls without ever having to leave their browser. Users can even select their preferred caller ID number, organize multiple calls as separate browser tabs and manage incoming and outgoing calls across devices without the need to download any additional software.
Salesforce in-app calling
The new in-app calling capabilities in Salesforce are built with WebRTC technology and are the latest advancements in the growing list of features of the
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In addition to being able to make calls from their browser, Salesforce users can now view a complete dashboard of a team's performance by editing and customizing the RingCentral Analytics data as a native Salesforce report through
Chief product officer at
'Today's modern workforce needs the ability to communicate from anywhere using their preferred channels of choice in order to stay connected and efficient. Our in-app calling for Salesforce brings the capabilities of
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