RingCentral, Inc. announced that Susan G Komen?, the world?s leading breast cancer organization, has turned to RingCentral MVP? (Message Video Phone?) to drive business communications across its entire operations. Since implementing RingCentral, Susan G. Komen has shifted its workforce to be fully remote, enabling employees to work from anywhere. The company has also ceased outsourcing its call center by deploying RingCentral Contact Center?, bringing their helpline in-house. With these combined savings, the non profit organization is able to become more operationally efficient and dedicate more funds in support of its mission programming, such as advocacy, research, patient care, and support. Upon rolling out RingCentral Contact Center as its new customer support solution, support teams are improving many aspects of Komen?s operations and are now able to offer an elevated level of service. For example, Komen now has the capability to escalate a call with RingCentral?s three-way functionality to dial in a supervisor or emergency services if a patient exhibits the potential for self-harm. Having this solution in place for higher intensity calls brings their team confidence and peace of mind. To further assist the Helpline Specialists? daily operations, the organization is using RingCentral?s out of the box integration with Salesforce. The integration enables its agents to easily take notes during a call and not have to re-enter the data. Those notes go straight into that caller?s Salesforce profile, where the next agent can see them, offering continuity and a more personalized level of service for future calls.