This section presents management's perspective on our financial condition and results of operations. The following discussion and analysis is intended to highlight and supplement data and information presented elsewhere in this Quarterly Report on Form 10-Q, and should be read in conjunction with our interim unaudited condensed consolidated financial statements and notes elsewhere in this Quarterly Report on Form 10-Q and our audited consolidated financial statements and the related notes and the discussion under the heading "Management's Discussion and Analysis of Financial Condition and Results of Operations" for the year endedDecember 31, 2020 included in the final prospectus datedJuly 28, 2021 and filed with theSEC pursuant to Rule 424(b)(4) onJuly 30, 2021 (the "Final Prospectus"). It is also intended to provide you with information that will assist you in understanding our consolidated financial statements, the changes in key items in those consolidated financial statements from year to year, and the primary factors that accounted for those changes. To the extent that this discussion describes prior performance, the descriptions relate only to the periods listed, which may not be indicative of our future financial outcomes. In addition to historical information, this discussion contains forward-looking statements that involve risks, uncertainties and assumptions that could cause results to differ materially from management's expectations. Factors that could cause such differences are discussed in the sections titled "Cautionary Note Regarding Forward-Looking Statements" and "Risk Factors." Data as of and for the three and six months endedJune 30, 2020 and 2021 has been derived from our unaudited condensed consolidated financial statements appearing at the beginning of this Quarterly Report on Form 10-Q. Results for any interim period should not be construed as an inference of what our results would be for any full fiscal year or future period. We refer to our "users" and our "customers" interchangeably throughout this Quarterly Report on Form 10-Q to refer to individuals who hold accounts on our platform. However, because we do not have contracts, as defined in ASC 606, Revenue from Contracts with Customers, with our users, our users do not meet the definition of "customer" for purposes of the accounting rules. See "-Revenue Recognition" in Note 1 to our audited consolidated financial statements included in the Final Prospectus. 38 --------------------------------------------------------------------------------
Overview
Robinhood was founded on the belief that everyone should be welcome to participate in our financial system. We are creating a modern financial services platform for everyone, regardless of their wealth, income or background. We build relationships with our customers by introducing new products with compelling value propositions that further expand access to the financial system. Our mission to democratize finance for all drives our revenue model. We pioneered commission-free trading with no account minimums, giving smaller investors access to the financial markets. Many of our customers are getting started with less, which often means they're trading a smaller number of shares. Rather than earning revenue from fixed trading commissions which, before Robinhood introduced commission free trading, had often ranged from$8 to$10 per trade, the majority of our revenue is transaction-based revenues earned from routing option, cryptocurrency and equity orders to market makers. We also earn net interest revenues, primarily from our securities lending program and interest earned on margin lending and cash deposits, net of borrowing costs related to our revolving lines of credit. We also earn subscription revenue from our Robinhood Gold product. With respect to certain of our financial and operating results as of or for the three months endedJune 30, 2021 and 2020: •we generated total net revenues of$565 million compared to$244 million , for year-over-year growth of 131%; •we had net loss of$502 million , which included a$528 million fair value adjustment to our convertible notes and warrant liability, compared to net income of$58 million ; •our Adjusted EBITDA was$90 million compared to$63 million , for year-over-year growth of 43%; •we had Net Cumulative Funded Accounts of 22.5 million and 9.8 million, for year-over-year growth of 130%; •we had Monthly Active Users (MAU) of 21.3 million and 10.2 million, for year-over-year growth of 109%; •we had Assets Under Custody (AUC) of$102,035 million and$33,422 million , for year-over-year growth of 205%; and •we had Average Revenues Per User (ARPU) of$111.7 compared to$115.2 , for year-over-year decrease of 3%. For definitions of "Net Cumulative Funded Accounts", "MAU", "AUC" and "ARPU" please see "-Key Performance Metrics." Adjusted EBITDA is a non-GAAP financial measure. For more information about Adjusted EBITDA, including the definition and limitations of such measure, and a reconciliation of net income (loss) to Adjusted EBITDA, please see "-Non-GAAP Financial Measures." 39 -------------------------------------------------------------------------------- Key Performance Metrics In addition to the measures presented in our unaudited condensed consolidated financial statements, we use the following key business metrics to help us evaluate our business, identify trends affecting our business, formulate business plans and make strategic decisions: Three Months or Month Ended June 30, (in millions except ARPU) 2020 2021 Net Cumulative Funded Accounts(1) 9.8 22.5 Monthly Active Users (MAU)(2) 10.2 21.3 Assets Under Custody (AUC)(3)$ 33,421.5 $ 102,034.8 Average Revenues Per User (ARPU)(4)$115.2
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(1)We define Net Cumulative Funded Accounts as the total of Net Funded Accounts from inception to a stated date or period end. "Net Funded Accounts" is the total number of Funded Accounts for a stated period, excluding "churned users" and including "resurrected users" as of the end of that period. A "Funded Account" is a Robinhood account into which the account user makes an initial deposit or money transfer, of any amount, during the relevant period, which account is designed to provide a customer with access to any and all of the products offered on our platform. Users are considered "churned" if their accounts were previously Funded Accounts and their account balance (which is measured as the fair value of assets in the user's account less the amount due from the user) drops to or below zero dollars (which negative balances typically result from Fraudulent Deposit Transactions and, less often, from margin loans) for 45 consecutive calendar days. Users are considered "resurrected" if they were considered churned users during and as of the end of the immediately preceding period, and had their account balance increase above zero (and are not considered churned users) in the current period. For more information about Fraudulent Deposit Transactions, see "-Key Components of our Results of Operations-Operating Expenses-Operations" below. Three Months Ended June 30, (in millions) 2020 2021 Beginning balance 7.2 18.0 New funded accounts 2.7 5.1 Resurrected accounts 0.1 0.3 Churned accounts (0.2) (0.9) Ending balance 9.8 22.5 (2)We define MAU as the number of Monthly Active Users during a specified calendar month. A "Monthly Active User" is a unique user who makes a debit card transaction, transitions between two different screens on a mobile device or loads a page in a web browser while logged into their account, at any point during the relevant month. A user need not satisfy these conditions on a monthly or recurring basis or have a Funded Account to be included in MAU. Figures in the table reflect MAU for the last month of each period presented. We utilize MAU to measure how many customers interact with our products and services during a given month. MAU does not measure the frequency or duration of the interaction, but we consider it a useful indicator for engagement. Additionally, MAUs are positively correlated with, but are not indicative of, the performance of revenue and other key performance indicators. (3)We define AUC as the sum of the fair value of all equities, options, cryptocurrency and cash held by users in their accounts, net of customer margin balances, as of a stated date or period end on a trade date basis. The following table sets out the components of AUC by type of asset: June 30, (in millions) 2020 2021 Equities$ 26,394.8 $ 72,568.3 Options 930.7 2,384.2 Cryptocurrencies 780.8 22,693.3 Cash held by users 6,712.6 9,924.7 Customer margin balances (1,397.4) (5,535.7) Assets Under Custody (AUC)$ 33,421.5 $ 102,034.8 40
-------------------------------------------------------------------------------- Net Deposits and net market gains drive the change in AUC in any given period. We define "Net Deposits" as all cash deposits received from customers net of reversals, customer cash withdrawals and other equity and cash amounts transferred out of our platform (including in connection with debit card transactions and account transfers out of our platform through the Automated Customer Account Transfer Service ("ACATS")) for a stated period. Three Months Ended June 30, (in millions) 2020 2021 Beginning balance$ 19,220.1 $ 80,932.4 Net Deposits 8,812.0 9,951.7 Net market gains 5,389.4 11,150.7 Ending balance$ 33,421.5 $ 102,034.8 (4)We define ARPU as total revenue for a given period (or, in the case of ARPU for a given cohort, total revenue generated by that cohort during a given year or period) divided by the average of Net Cumulative Funded Accounts (or, in the case of ARPU for a given cohort, the Net Cumulative Funded Accounts included in that cohort) as of the last day of that period and as of the last day of the immediately preceding period. In the case of ARPU for a three-month period, this figure is multiplied by four to annualize the figure for comparability. Non-GAAP Financial Measures Adjusted EBITDA We collect and analyze operating and financial data to evaluate the health of our business, allocate our resources and assess our performance. In addition to total net revenue, net income (loss) and other results under GAAP, we utilize non-GAAP calculations of adjusted earnings before interest, taxes, depreciation and amortization ("Adjusted EBITDA"). Adjusted EBITDA is defined as net income (loss), excluding (i) interest expenses related to credit facilities, (ii) provision for (benefit from) income taxes, (iii) depreciation and amortization, (iv) share-based compensation expenses, (v) change in fair value of convertible notes and warrant liability and (vi) certain legal and tax settlements, reserves and expenses. The above items are excluded from our Adjusted EBITDA measure because these items are non-cash in nature, or because the amount and timing of these items is unpredictable, is not driven by core results of operations and renders comparisons with prior periods and competitors less meaningful. We believe Adjusted EBITDA provides useful information to investors and others in understanding and evaluating our results of operations, as well as providing a useful measure for period-to-period comparisons of our business performance. Moreover, we have included Adjusted EBITDA in this Quarterly Report on Form 10-Q because it is a key measurement used by our management internally to make operating decisions, including those related to operating expenses, evaluate performance, and perform strategic planning and annual budgeting. However, this non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for or superior to financial information presented in accordance with GAAP and may be different from similarly titled non-GAAP measures used by other companies. The following table presents a reconciliation of net income (loss), the most directly comparable GAAP measure, to Adjusted EBITDA: 41 --------------------------------------------------------------------------------
Six Months Ended Three Months Ended June 30, June 30, (in thousands) 2020 2021 2020 2021 Net income (loss)$ 57,584
1,555 5,268 3,059 8,067 Provision for income taxes 534 37,507 448 49,286 Depreciation and amortization 2,185 4,873 3,913 8,694 EBITDA (non-GAAP) 61,858 (454,017) 12,502 (1,880,421) Share-based compensation 1,365 1,138 3,777 10,134 Change in fair value of convertible notes and warrant liability(1) - 528,052 - 2,020,321 Certain legal and tax settlements, reserves and expenses(2) - 15,000 - 54,910 Adjusted EBITDA (non-GAAP)$ 63,223 $ 90,173 $ 16,279 $ 204,944 _________________ (1)Change in fair value of convertible notes and warrant liability is the adjustment necessary to mark our convertible notes and warrants to fair market value. Please see Note 5 to our unaudited condensed consolidated financial statements and "Management's Discussion and Analysis of Financial Condition and Results of Operations-Change in Fair Value of Convertible Notes and Warrant Liability" for more information. (2)Certain legal and tax settlements, reserves and expenses for the three months endedJune 30, 2021 includes a charge of$15 million in connection with the settlement-in-principle RHC reached with NYDFS with respect to an NYDFS matter focused primarily on anti-money laundering and cybersecurity-related issues (the "NYDFS Matter"). As ofJune 30, 2021 we have accrued a total of$30.0 million for the NYDFS Matter. Certain legal and tax settlements, reserves and expenses for the six months endedJune 30, 2021 includes charges of (i)$34.9 million in connection with the agreement RHF reached withFINRA to resolve, on an no admit, no deny basis, certain ofFINRA's investigations and examinations, including investigations into systems outages, RHF's options product offering, and margin-related communications with customers, among others (the "FINRA Matters"), and (ii)$20.0 million in connection with the NYDFS Matter described above. As ofJune 30, 2021 we have accrued a total of$61.5 million for the FINRA Matters, including a$57.0 million fine as well as$4.5 million of customer restitution to be paid. For more information about these matters, see Note 14 to our unaudited condensed consolidated financial statements. Key Factors Driving Our Performance Growing our Customer Base Sustaining our growth requires continued adoption of our platform by new customers. We will continue to introduce products and features to attract new customers and we will seek to increase brand awareness and customer adoption of our platform through the Robinhood Referral Program (defined below) and digital and broad-scale advertising. However, the circumstances that have accelerated the growth of our customer base in recent periods may not continue in the future, and we do not expect the growth rates in our Net Cumulative Funded Accounts to be sustainable in future periods as we achieve higher market adoption rates. Expanding Our Relationship with Existing Customers Our revenue has continued to grow as we have introduced new products and features to our customers and as our customers have increased their usage of our platform. As discussed in "-Overview" and "-Key Performance Metrics" above, we have experienced significant increases in revenue, MAU, AUC and Net Cumulative Funded Accounts over the past year. However, certain circumstances that have accelerated the growth of our business may not continue in the future. We aim to grow with our customers over time and to grow our relationship with our customers as they build and manage their wealth. Our ability to expand our relationship with our customers will be an important contributor to our long-term growth. 42 -------------------------------------------------------------------------------- Investing in Our Platform We intend to continue to invest in our platform capabilities and regulatory and compliance functions to support new and existing customers and products that we believe will drive our growth. As our customer base and platform functionalities expand, areas of investment priority include product innovation, educational content, technology and infrastructure improvements and customer support. We believe these investments will contribute to our long-term growth. Additionally, we strive to strengthen our relationships with our customers by responding to customer feedback not only through the introduction of new products, but also through improvements to our existing products and services. We expect to increase the headcount number for our engineering and regulatory and compliance teams by more than double and customer service by more than triple by the end of fiscal year 2021, compared to fiscal year 2020. These additional employees will be staffed on projects to enhance platform capabilities, drive product innovation and improve customer support, as well as to undertake regulatory and compliance functions. As ofJune 30, 2021 , we had added approximately 30% of the expected additional headcount of our engineering and more than 40% of the expected additional headcount of our customer service and regulatory and compliance professionals. Customer Interest in Investing and Saving Our results of operations are impacted by the overall health of the economy and retail investing and saving behaviors, which include the following key drivers: •Seasonality. We believe investment activity will vary throughout a calendar year. Given traditional consumer behavior, we expect to see more new customers in the first calendar quarter. •Consumer Behavior. Consumer behavior varies over time and is affected by numerous conditions. For example, behavior may be impacted by social or economic factors such as changes in disposable income levels, general interest in investing and stock market volatility. There may also be high profile initial public offerings, or idiosyncratic events impacting single companies, that impact consumer behavior. These shifts in consumer behavior may influence interest in our products over time. •Market Trends. As financial markets grow and contract, our customers' investing, saving, and spending behaviors are affected. Although our operating history has coincided with a period of general macroeconomic growth inthe United States , particularly in theU.S. equity markets, which has previously stimulated growth in overall investment activity on our platform, we may be impacted by any slowdowns in growth or downturns in theU.S. equity markets. •Macroeconomic Events. Customer behavior is impacted by the overall macroeconomic environment, which is influenced by events such as the ongoing COVID-19 pandemic (including the COVID-19 vaccine development and responsive measures taken by theU.S. government) as well as its effects on both global business and individuals' behavior. Since the onset of the COVID-19 pandemic inMarch 2020 , we have seen substantial growth in our customer base, retention, engagement and trading activity metrics. It is uncertain whether these trends and behavioral shifts will continue as reopening measures continue, and we may not be able to maintain the customer base we gained, or the rate of growth in our customer base that we experienced, throughout the COVID-19 pandemic. Other macroeconomic conditions that could impact customer behavior include employment rates, natural disasters and other political or economic events. For more information about how market trends and macroeconomic events can adversely impact our results of operations, see "Risk Factors-Risks Related to Our Business." 43 -------------------------------------------------------------------------------- Key Components of our Results of Operations Revenues Transaction-based revenues Transaction-based revenues consist of amounts earned from routing customer orders for options, equities and cryptocurrencies to market makers. When customers place orders for equities, options or cryptocurrencies on our platform, we route these orders to market makers and we receive consideration from those brokers. With respect to equities and options trading, such fees are known as PFOF. With respect to cryptocurrency trading, we receive "Transaction Rebates." In the case of equities, the fees we receive are typically based on the size of the publicly quoted bid-ask spread for the security being traded; that is, we receive a fixed percentage of the difference between the publicly quoted bid and ask at the time the trade is executed. For options, our fee is on a per contract basis based on the underlying security. In the case of cryptocurrencies, our rebate is a fixed percentage of the notional order value. Within each asset class, whether equities, options or cryptocurrencies, the transaction-based revenue we earn is calculated in an identical manner among all participating market makers. We route equity and option orders in priority to participating market makers that we believe are most likely to give our customers the best execution, based on historical performance (according to order price, trading symbol, availability of the market maker and, if statistically significant, order size), and, in the case of options, the likelihood of the order being filled is a factor as well. For cryptocurrency orders, we route to market makers based on price and availability of the market maker. Net interest revenues Net interest revenues consist of interest revenues less interest expenses. We earn interest revenues and incur interest expenses on securities lending transactions. We also earn interest revenues on margin loans to users, as well as on our segregated cash, cash and cash equivalents, and deposits with clearing organizations. We also incur interest expenses in connection with our revolving credit facilities. Other revenues Other revenues primarily consist of Robinhood Gold, a monthly paid subscription service that provides users with premium features such as enhanced instant deposits, professional research, Nasdaq Level II market data and, upon approval, access to margin investing. Other revenues also include proxy rebate revenues and miscellaneous fees charged to users. Operating Expenses Brokerage and transaction Brokerage and transaction costs primarily consist of fees paid to centralized clearinghouses, bank and regulatory fees, market data expenses, compensation and benefits, including share-based compensation, for employees engaged in clearing and brokerage functions and allocated overhead. A large portion of our brokerage and transaction costs are variable and tied to trading and transaction volumes on our platform. Technology and development Technology and development costs primarily consist of costs incurred to support and improve our platform and develop new products, costs associated with computer hardware and software, including amortization of internally developed software, compensation and benefits, including share-based compensation, for engineering, data science and design personnel and allocated overhead. We intend to 44 -------------------------------------------------------------------------------- continue to invest in technology and development for the foreseeable future as we focus on developing new features and enhancements on our platform, while also developing new products to serve the needs of our customers. Operations Operations costs primarily consist of customer service related expenses, including compensation and benefits, which includes share-based compensation, for employees engaged in customer support, third-party customer service vendors, customer onboarding and account verification as well as allocated overhead. We plan to continue to invest in customer service related expenses, including the costs associated with expanding our customer support functions, such as phone-based voice support, to adequately support the significant growth in our user base. Additionally, operations costs include chargebacks for unauthorized debit card use. Operations costs also include our provision for credit losses in connection with unrecoverable receivables due to Fraudulent Deposit Transactions. "Fraudulent Deposit Transactions" occur when users initiate deposits into their accounts, make unsuccessful trades on our platform using a short-term extension of credit from us, and then repatriate or reverse the deposits, resulting in a loss to us of the credited amount. The provision for credit loss is equal to the unsecured receivable balance owed by users, i.e., the difference between the amount due from users and the fair value of the assets in the users account, and we write-off the receivable balance when it has become outstanding for over 180 days. We seek to reduce Fraudulent Deposit Transactions by deploying and iterating on machine learning models that identify high risk users and transactions on our platform. In addition, upon identifying high risk users and transactions, we seek to prevent further losses by introducing friction into the user experience (for example, by not offering the identified customer access to instant funds) or implementing restrictions to mitigate the risk of these transactions (such as temporarily restricting withdrawals). Due to the fraudulent nature of these transactions, recourse and collection of the funds is limited. The provision for credit losses also includes an immaterial amount of losses related to our margin lending and proxy rebate activities. Marketing Marketing costs primarily consist of expenses associated with the Robinhood Referral Program, production and placement of advertisements in various media outlets, including online and on television, and customer goodwill, which primarily relates to costs to remediate losses experienced by our customers due to service interruptions on our platform and reimbursement of direct losses that happen due to unauthorized activity that is not the fault of our customer. Marketing costs also include compensation and benefits, including share-based compensation, for employees engaged in the marketing function and allocated overhead. We plan to continue to invest in marketing efforts through the Robinhood Referral Program and other media outlets to support growing our user base. Under our referral program (the "Robinhood Referral Program"), RHF credits referring and referred customers with a stock reward, with the potential value of each share ranging from$2.50 to$225 . Each stock reward is selected randomly from RHF's previously purchased inventory of settled shares held exclusively for this program. This inventory is comprised of shares of stock of issuers that are widely held among our customers' accounts (i.e., held by at least 5,000 customers). Approximately 98% of customers receive a stock reward having a value ranging from$2.50 to$10 . Referring customers can earn more than one reward through the Robinhood Referral Program by making multiple referrals, subject to a maximum of$500 in total rewards earned annually per customer. From time to time, we offer multiple stock rewards per referral. Stock rewards are also available to customers who sign up through paid marketing channels. In order for rewards to be earned by the referring and referred customer, the referred customer must fulfill certain conditions stated in their promotion, such as linking their bank account to our platform. After the referred Robinhood account is approved, each customer must claim his or her stock reward in the Robinhood app within 60 days of notification thereof, at which point the stock is deposited to such customer's Robinhood account. Customers do not need to provide any cash consideration for the stock reward. 45 -------------------------------------------------------------------------------- General and administrative General and administrative costs primarily consist of compensation and benefits, including share-based compensation, for certain executives as well as employees engaged in legal, finance, human resources, risk, and compliance. General and administrative costs also include legal settlements and professional fees, such as, but not limited to, legal, audit and accounting fees, as well as allocated overhead. Results of Operations The following table summarizes our unaudited condensed consolidated statements of operations data: Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 2020 2021 Revenues: Transaction-based revenues$ 187,413 $ 451,167 $ 283,044 $ 871,606 Net interest revenues 39,998 67,709 64,014 130,206 Other revenues 16,800 46,457 24,703 85,695 Total net revenues 244,211 565,333 371,761 1,087,507 Operating expenses:(1) Brokerage and transaction 28,612 37,812 49,016 78,816 Technology and development 44,971 156,347 78,176 273,205 Operations 30,464 101,065 52,277 167,629 Marketing 43,510 94,159 113,432 196,407 General and administrative 38,636 111,346 73,287 248,460 Total operating expenses 186,193 500,729 366,188 964,517 Change in fair value of convertible notes and warrant liability - 528,052 - 2,020,321 Other expense (income), net (100) 710 43 (149) Income (loss) before income tax 58,118 (464,158) 5,530 (1,897,182) Provision for income taxes 534 37,507 448 49,286 Net income (loss)$ 57,584 $ (501,665) $ 5,082 $ (1,946,468) _______________
(1)Includes share-based compensation expense as follows:
Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 2020 2021 Brokerage and transaction$ 6 $ 6 $ 12 $ 12 Technology and development 824 717 2,540 2,025 Operations 8 3 18 6 Marketing 7 41 15 78 General and administrative 520 371 1,192 8,013 Total share-based compensation expense$ 1,365 $ 1,138
We have not recognized share-based compensation for awards with performance-based conditions because the qualifying event, such as our IPO, had not occurred and, therefore, could not be considered probable. For more information, see Share-based compensation disclosed in Note 1 to our audited consolidated financial statements included in the Final Prospectus. 46 -------------------------------------------------------------------------------- Comparison of the Three and Six Months EndedJune 30, 2020 and 2021 Revenues Transaction-based revenues Six Months Ended Three Months Ended June 30, June 30, (in thousands, except for percentages) 2020 2021 % Change 2020 2021 % Change Transaction-based revenues Options$ 111,148 $ 164,604 48 % $ 170,908$ 362,464 112 % Cryptocurrencies 5,320 233,103 4,282 % 9,558 320,690 3,255 % Equities 70,606 52,012 (26) % 102,195 185,313 81 % Other 339 1,448 327 % 383 3,139 720 % Total transaction-based revenues$ 187,413 $ 451,167 141 % $ 283,044$ 871,606 208 % Transaction-based revenues as a % of total net revenues: Options 46% 29% 46% 33% Cryptocurrencies 2% 41% 3% 30% Equities 29% 9% 27% 17% Other -% -% -% -% Total transaction-based revenues 77% 79% 76% 80% Transaction-based revenues increased by$263.8 million , or 141%, and$588.6 million , or 208%, for the three and six months endedJune 30, 2021 , compared to the same periods in the prior year. The increases were driven by a 130% increase in Net Cumulative Funded Accounts which primarily resulted in higher daily average revenue trades in options and cryptocurrencies. For the three and six months endedJune 30, 2021 , our daily average revenue trades increased for cryptocurrencies significantly, from 0.1 million to 2.6 million and 0.1 million to 2.0 million. For the same periods, options increased by 28% and 88% from 0.6 million to 0.8 million and 0.5 million to 0.9 million. Our daily average revenue trades for equities were relatively flat for the three months endedJune 30, 2021 and increased by 93% from 2.1 million to 4.0 million for the six months endedJune 30, 2021 . We define "daily average revenue trades" as the total number of revenue generating trades executed during a given period divided by the number of trading days in that period. Trading activity was particularly high during the first two months of the three months endedJune 30, 2021 period, returning to levels more in line with prior periods during the last few weeks of the three months endedJune 30, 2021 . Increased interest in personal finance and investing, and several high-profile securities and cryptocurrencies, contributed to a large increase in the number of retail investors to become our users and begin trading on our platform. 47 -------------------------------------------------------------------------------- Net interest revenues Six Months Ended Three Months Ended June 30, June 30, (in thousands, except for percentages) 2020 2021 % Change 2020 2021 % Change Net interest revenues: Securities lending$ 28,633 $ 39,448 38 % $ 35,138$ 75,074 114 % Margin interest 10,958 31,230 185 % 18,787 58,961 214 % Interest on segregated cash and securities 1,436 931 (35) % 10,632 2,041 (81) % Other interest revenue 526 1,368 160 % 2,516 2,197 (13) % Interest expenses related to credit facilities (1,555) (5,268) 239 % (3,059) (8,067) 164 % Total net interest revenues$ 39,998 $ 67,709 69 % $ 64,014$ 130,206 103 % Net interest revenues as a % of total net revenues: Securities lending 12% 7% 9% 7% Margin interest 4% 6% 5% 5% Interest on segregated cash and securities 1% -% 3% 1% Other interest revenue -% -% 1% -% Interest expenses related to credit facilities (1)% (1)% (1)% (1)% Total net interest revenues 16% 12% 17% 12% Net interest revenues increased by$27.7 million , or 69%, and$66.2 million , or 103%, for the three and six months endedJune 30, 2021 , compared to the same periods in the prior year. The increase was primarily due to higher interest revenues earned through securities lending activities and on margin loans to users, offset by lower interest revenue earned on segregated cash and securities, and increased interest expense related to our revolving credit facilities. Net interest revenues earned from securities lending transactions increased$10.8 million and$39.9 million for the three and six months endedJune 30, 2021 as we grew our securities lending program, which benefited from growth in our margin book. Securities loaned increased 245% to$2.6 billion . Interest revenue earned on margin borrowings increased by$20.3 million and$40.2 million for the three and six months endedJune 30, 2021 due to an increase in both the number of margin borrowers and average per-user margin balance. Margin receivables outstanding, net of allowance for credit losses, increased from$1,378.8 million due from 0.4 million users to$5,414.8 million due from 0.7 million users. The first$1,000 in margin borrowed by each user is included in their monthly Robinhood Gold subscription fee. Additional margin borrowed was charged at 5% annual percentage rate untilDecember 2020 when we lowered this rate to 2.5%. Interest revenue earned on segregated cash and securities balances decreased$0.5 million and$8.6 million for the three and six months endedJune 30, 2021 , due to the decrease in theFederal Reserve's benchmark target rate to near zero. 48 --------------------------------------------------------------------------------
Other revenues Three Months Ended Six Months EndedJune 30 ,June 30 ,
(in thousands, except for percentages) 2020 2021 % Change 2020 2021 % Change Other revenues$ 16,800 $ 46,457 177 %$ 24,703 $ 85,695 247 % Other revenues as a % of total net revenues 7% 8% 7% 8% Other revenues increased by$29.7 million , or 177%, and$61.0 million , or 247%, for the three and six months endedJune 30, 2021 , compared to same periods in the prior year. These increases were due to increases in subscription revenue of$12.7 million and$26.6 million driven by an increase in paid subscribers to Robinhood Gold from 0.7 million to 1.6 million and increases of$7.6 million and$21.9 million relating to ACATS fees charged to users for facilitating the transfer of their account to another broker-dealer. Additionally, proxy rebate revenue increased by$11.6 million and$16.5 million as a result of the growth in our user base. Operating Expenses Three Months Ended Six Months Ended June 30, June 30, (in thousands, except for percentages) 2020 2021 % Change 2020 2021 % Change Operating expenses: Brokerage and transaction$ 28,612 $ 37,812 32 %$ 49,016 $ 78,816 61 % Technology and development 44,971 156,347 248 % 78,176 273,205 249 % Operations 30,464 101,065 232 % 52,277 167,629 221 % Marketing 43,510 94,159 116 % 113,432 196,407 73 % General and administrative 38,636 111,346 188 % 73,287 248,460 239 % Total operating expenses$ 186,193 $ 500,729 $ 366,188 $ 964,517 Percent of net revenues: Brokerage and transaction 12 % 7 % 13 % 7 % Technology and development 18 % 28 % 21 % 25 % Operations 12 % 18 % 14 % 15 % Marketing 18 % 17 % 31 % 18 % General and administrative 16 % 20 % 20 % 23 % Total operating expenses 76 % 90 % 99 % 88 % 49
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Brokerage and transaction Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change Clearing fees$ 12,494 $12,116 $ (378) $ 20,713$ 21,448 $ 735 Market data fees 5,217 7,217 2,000 10,313 17,238 6,925 Bank charges 2,042 5,570 3,528 3,510 11,231 7,721 Fractional share transactions 76 1,104 1,028 125 6,881 6,756 Employee compensation, benefits and overhead 1,593 3,556 1,963 3,043 6,538 3,495 Regulatory fees 4,084 3,563 (521) 6,163 6,493 330 Other 3,106 4,686 1,580 5,149 8,987 3,838 Total$ 28,612 $ 37,812 $ 9,200 $ 49,016$ 78,816 $ 29,800 Brokerage and transaction costs increased by$9.2 million , or 32%, and$29.8 million , or 61%, for the three and six months endedJune 30, 2021 , compared to the same periods in the prior year, primarily due to increases of$3.5 million and$7.7 million in bank charges, increases of$2.0 million and$6.9 million in market data fees, and increases of$1.0 million and$6.8 million in losses attributable to the market price fluctuations that impacted fractional share transactions. These increases were driven by the growth in our user base. Additionally, employee compensation and benefits, including share-based compensation, increased$2.0 million and$3.5 million as we continued to grow our brokerage teams to support the growth of our user base and platform. Clearing and regulatory fees did not increase in line with the increased trading activity on the platform as a result of a reduction of certain of these fees. Technology and development Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change Cloud infrastructure and other software services$ 17,807 $ 79,267 $ 61,460 $ 29,639$ 139,251 $
109,612
Employee compensation, benefits and overhead 25,229 72,101 46,872 44,960 124,989 80,029 Other 1,935 4,979 3,044 3,577 8,965 5,388 Total$ 44,971 $ 156,347 $ 111,376 $ 78,176$ 273,205 $ 195,029 Technology and development costs increased by$111.4 million , or 248%, and$195.0 million , or 249%, for the three and six months endedJune 30, 2021 , compared to the same periods in prior year, primarily due to increases of$61.5 million and$109.6 million in costs for cloud infrastructure due to increased capacity requirements for our platform and other software services utilized in delivering our products. Additionally, we experienced an increase of$46.9 million and$80.0 million in employee compensation and benefits, including share-based compensation, net of capitalized costs for internally developed software, as we continued to grow our engineering, data science, and design teams to support the growth of our user base and develop new products. 50 --------------------------------------------------------------------------------
Operations Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change Employee compensation, benefits and overhead$ 7,171 $ 29,965 $ 22,794 $ 12,941$ 52,342 $
39,401
Third-party customer support 6,870 25,945 19,075 10,409 41,659
31,250
Provision for credit losses 13,046 20,342 7,296 22,994 36,745 13,751 Debit card chargebacks 903 19,354 18,451 903 20,830 19,927 Customer onboarding 2,754 4,433 1,679 4,864 9,273 4,409 Other (280) 1,026 1,306 166 6,780 6,614 Total$ 30,464 $ 101,065 $ 70,601 $ 52,277$ 167,629 $ 115,352 Operations costs increased by$70.6 million , or 232%, and$115.4 million , or 221%, for the three and six months endedJune 30, 2021 , compared to the same periods in the prior year, primarily due to increases of$22.8 million and$39.4 million in employee compensation and benefits, including share-based compensation, for customer support and other operations employees as we increased the number of our dedicated customer support professionals by 359% from the same period in the prior year. Costs related to third-party customer support vendors increased$19.1 million and$31.3 million and customer onboarding increased$1.7 million and$4.4 million as we continued to make investments to support our growing user base. Additionally, debit card chargebacks increased$18.5 million and$19.9 million as a result of increased unauthorized debit card use and our provision for credit losses increased$7.3 million and$13.8 million mainly driven by Fraudulent Deposit Transactions as the number of accounts making Fraudulent Deposit Transactions stayed relatively consistent period over period while loss incurred per account increased. Marketing Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change
Robinhood Referral Program$ 26,015 $ 49,121 $ 23,106 $ 52,009$ 107,026 $ 55,017 Digital and paid marketing efforts 14,665 31,483 16,818 53,461 64,411 10,950 Employee compensation, benefits and overhead 908 9,058 8,150 1,706 15,628 13,922 Other 1,922 4,497 2,575 6,256 9,342 3,086 Total$ 43,510 $ 94,159 $ 50,649 $ 113,432$ 196,407 $ 82,975 Marketing costs increased by$50.6 million , or 116%, and$83.0 million , or 73%, for the three and six months endedJune 30, 2021 , compared to the same periods in the prior year, primarily due to increases of$23.1 million and$55.0 million in costs associated with our Robinhood Referral Program, which are comprised of the fair value of awards earned in the current period, changes in estimate of unclaimed awards earned in the current and prior periods, fair value adjustments of shares held to support the program, and reversals related to awards that expire unclaimed. The fair value adjustments of shares held to support the program were immaterial for the periods presented. The following table summarizes the Robinhood Referral Program liability activity for the periods indicated: 51 --------------------------------------------------------------------------------
June 30, (in thousands) 2020 2021 Beginning balance, January 1 $ 303 $ 695 Fair value of current period awards 57,541 114,029
Changes in estimate of unclaimed awards for current and prior periods
(39) (1,173) Reversals related to unclaimed, expired awards (5,493) (7,805) Claimed awards (51,825) (105,357) Ending balance, June 30 $ 487 $ 389 Additionally, there were increases of$8.2 million and$13.9 million in employee compensation and benefits, including share-based compensation, for employees engaged in our marketing function and increases in digital advertising costs of$16.8 million and$11.0 million due to our digital and paid marketing efforts to drive higher brand awareness, particularly for our cryptocurrency trading product. General and administrative Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change Employee compensation, benefits and overhead$ 18,564 $ 45,636 $
27,072 $ 36,253
18,657 38,016 19,359 $ 33,591 76,457 42,866 Legal settlements or reserves 7 20,890 20,883 7 63,050 63,043 Other 1,408 6,804 5,396 3,436 15,255 11,819 Total$ 38,636 $ 111,346 $ 72,710 $ 73,287$ 248,460 $ 175,173 General and administrative costs increased by$72.7 million , or 188%, and$175.2 million , or 239%, for the three and six months endedJune 30, 2021 , compared to the year prior, primarily due to increases of$20.9 million and$63.0 million in costs associated with legal settlements and reserves as discussed in Note 14 to our unaudited condensed consolidated financial statements, increases of$27.1 million and$57.4 million in employee compensation and benefits, including share-based compensation, for general and administrative personnel, and increases of$19.4 million and$42.9 million in professional fees, primarily related to legal services. Change in Fair Value of Convertible Notes and Warrant Liability Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change Change in fair value of convertible notes and warrant liability $ -$ 528,052 $ 528,052 $ -$ 2,020,321 $ 2,020,321 Change in fair value convertible notes and warrant liability was due to the mark-to-market adjustment of the convertible notes issued and warrant granted inFebruary 2021 , as discussed in Note 5 to our unaudited condensed consolidated financial statements. 52 -------------------------------------------------------------------------------- Provision for Income Taxes Three Months Ended Six Months Ended June 30, June 30, (in thousands) 2020 2021 $ Change 2020 2021 $ Change Provision for income taxes$ 534 37,507$ 36,973 $ 448 49,286$ 48,838 For the three and six months endedJune 30, 2020 and 2021, provision for income taxes increased by$37.0 million and$48.8 million . The increases were primarily due to the growth of the business, the non-deductible change in fair value of the convertible notes and warrant liability and the change in valuation allowance on our remainingU.S. federal and state deferred tax assets offset by our current federal and state taxes payable. Liquidity and Capital Resources Since inception, we have financed operations primarily through issuances of preferred stock, borrowings from credit facilities and cash flow from operating activities. As ofJune 30, 2021 , our primary sources of liquidity were our cash and cash equivalents of$5.08 billion , our revolving credit facilities and our convertible notes issued inFebruary 2021 . OnJuly 28, 2021 , we closed our IPO of our Class A common stock with cash proceeds approximately$1.9 billion after deducting the estimated underwriting discounts and commissions and estimated offering expenses payable by us. Based on our current level of operations, we believe our available cash, available borrowings, and cash provided by operations will be adequate to meet our current liquidity needs for the next 12 months. Our future capital requirements will depend on many factors, including but not limited to, our growth rate, headcount, sales and marketing activities, research and development efforts, capital expenditures, the introduction of new products and offerings, and potential merger and acquisition activity, other strategic initiatives, volatility in the market or in certain securities and trading volume of our customers. We may be required to seek additional equity or debt financing. In the event that we require additional financing, we may not be able to raise such financing on terms acceptable to us or at all. If we are unable to raise additional capital or generate cash flows necessary to expand our operations and invest in continued innovation, we may not be able to compete successfully, which would harm our business, results of operations, and financial condition. Cash Flows The following table summarizes our cash flow activities: Six Months Ended June 30, (in thousands) 2020 2021 Cash provided by (used in): Operating activities$ 2,063,163 $ 399,121 Investing activities (16,262) (27,862) Financing activities 572,881 3,558,665 Cash provided by operating activities consisted of net income (loss) adjusted for certain non-cash items including change in fair value of convertible notes and warrant liability, provision for credit losses, depreciation and amortization and share-based compensation expense, as well as the effect of changes 53 -------------------------------------------------------------------------------- in operating assets and liabilities. Net operating assets and liabilities at any specific point in time are subject to many variables, including variability in user activity, the timing of cash receipts and payments, and vendor payment terms. For the six months endedJune 30, 2020 , cash provided by operating activities was$2,063.2 million partially due to a net income of$5.1 million , adjusted for the add back of non-cash expenses of$31.6 million , consisting primarily of provision for credit losses of$23.9 million , depreciation and amortization of$3.9 million , and share-based compensation expense of$3.8 million . Additionally, the cash generated from operating activities increased due to a net inflow from changes in operating assets and liabilities of$2,026.5 million , primarily due to an increase in payables to users of$2,913.3 million , driven by an increase in customer cash held in line with the growth in our user base. For the six months endedJune 30, 2021 , cash provided by operating activities was$399.1 million , primarily due to a net loss of$1,946.5 million , adjusted for the add back of non-cash expenses of$2,075.9 million , consisting primarily of change in fair value of convertible notes and warrant liability of$2,020.3 million , provision for credit losses of$36.7 million , share-based compensation expense of$10.1 million , and depreciation and amortization of$8.7 million . Additionally, there was a cash inflow due to changes in operating assets and liabilities of$269.7 million , primarily due to an increase in payables to users of$1,870.9 million driven by an increase in customer cash held in line with the growth in our user base and an increase in securities loaned of$721.8 million , offset by an increase in receivables from users, net, of$2,104.4 million , driven by an increase in margin receivables due to growth in our user base and a decrease in our margin interest rate. For the six months endedJune 30, 2020 and 2021, cash flows used in investing activities were$16.3 million and$27.9 million , which primarily consisted of$11.7 million and$22.1 million in purchases of property, software and equipment and$4.6 million and$5.8 million in capitalization of internally developed software. For the six months endedJune 30, 2020 , cash flows provided by financing activities were$572.9 million , which primarily consisted of the proceeds from issuance of redeemable convertible preferred stock, net of issuance costs of$557.3 million and borrowings on our credit facilities of$15.0 million . For the six months endedJune 30, 2021 , cash flows provided by financing activities were$3,558.7 million , which primarily consisted of proceeds from issuance of convertible notes and warrants of$3,552.0 million . 54 -------------------------------------------------------------------------------- Regulatory Capital Requirements Our broker-dealer subsidiaries are subject to the SEC Uniform Net Capital Rule (Rule 15c3-1 under the Exchange Act ("Rule 15c3-1")), administered by theSEC and theFINRA , which requires the maintenance of minimum net capital, as defined. Net capital and the related net capital requirements may fluctuate on a daily basis. RHS and RHF compute net capital under the alternative method as permitted by SEC Rule 15c3-1. The tables below summarize the net capital, capital requirements and excess net capital of RHS and RHF as of periods presented: June 30, 2021 Net Capital in Required Net Excess of Required (in thousands) Net Capital Capital Net Capital RHS$ 2,722,364 $ 110,009 $ 2,612,355 RHF 114,438 250 114,188 In January andFebruary 2021 , we received gross proceeds of$3.55 billion from the issuance of two tranches of convertible notes and related warrants, of which an aggregate of$2.0 billion was contributed to RHS in the first quarter of 2021. Pursuant to Rule 15c3-1 of the Exchange Act, capital contributed to RHS and included in RHS's net capital calculation may generally not be withdrawn from RHS for one year from the time of contribution. Contractual Obligations The following table summarizes our contractual obligations as of the dates indicated below. The amount of the obligations presented in the table summarizes our commitments to settle contractual obligations in cash as of the dates presented. Payments Due by Period Remainder of Total 2021 2022-2023 2024-2025 Thereafter As of June 30, 2021 (in thousands) Operating lease commitments$ 114,766 $ 8,975
28,741 70,823 5,741 - Total contractual obligations$ 220,071 $ 37,716
(1)Non-cancelable purchase commitments are determined based on the non-cancelable quantities or termination amounts to which we are contractually obligated. They are primarily commitments for cloud infrastructure and data services and tenant improvements. Off-Balance Sheet Arrangements We did not have, during the periods presented, and we do not currently have any off-balance sheet financing arrangements, as defined in Regulation S-K, that have or are reasonably likely to have a current or future material effect on our financial condition, changes in our financial condition, revenue, or expenses, results of operations, liquidity, capital expenditures, or capital resources. 55 -------------------------------------------------------------------------------- Critical Accounting Policies and Estimates Our unaudited condensed consolidated financial statements are prepared in accordance with GAAP. The preparation of these unaudited condensed consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of revenues, expenses, assets and liabilities and disclosure of contingent assets and liabilities in our unaudited consolidated financial statements. We base our estimates on historical experience, and other assumptions we believe to be reasonable under the circumstances, which together form the basis for making judgments about the carrying values of assets and liabilities. We regularly assess these estimates; however, actual amounts could differ from those estimates. There have been no material changes to our critical accounting policies and estimates during the six months endedJune 30, 2021 , as compared to those disclosed in "Management's Discussion and Analysis of Financial Condition and Results of Operations - Critical Accounting Policies and Estimates" in the Final Prospectus. Recent Accounting Pronouncements See Item 1 of Part I, "Unaudited Financial Statements - Note 2 - Recent Accounting Pronouncements." ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Market risk generally represents the risk of loss that may result from the potential change in the value of a financial instrument as a result of fluctuations in interest rates and market prices. Information relating to quantitative and qualitative disclosures about these market risks is described below. Interest Rate Risk Our exposure to changes in interest rates relates to interest earned on our cash and cash equivalents and segregated cash under federal and other regulations and interest incurred in relation to our credit facilities. We use a net interest sensitivity analysis to evaluate the effect that changes in interest rates might have on pre-tax income. The analysis assumes that the asset and liability structure of our unaudited condensed consolidated balance sheets would not be changed as a result of a simulated change in interest rates. The results of the analysis based on our financial position as ofDecember 31, 2020 andJune 30, 2021 , indicate that a hypothetical 100 basis point increase or decrease in interest rates would not have a material effect on our financial results. We also have exposure to change in interest rates related to our variable-rate credit facilities, which are described under "-Liquidity and Capital Resources" above. However, as there were no outstanding borrowings under our credit facilities as ofJune 30, 2021 , we had limited financial exposure associated with changes in interest rates as of such date. Our convertible notes bear interest at a fixed rate of 6% per annum that compounds semi-annually in arrears and is payable in-kind. As the interest rate is fixed, we have limited financial exposure associated with changes in interest rates. Fluctuation in the risk-free rate impacts the fair value of the warrant liability. The results of the analysis based on our financial position as ofJune 30, 2021 , indicate that a hypothetical 100 basis point increase or decrease in risk-free rates would not have a material effect on our financial results. Our measurement of interest rate risk involves assumptions that are inherently uncertain and, as a result, cannot precisely estimate the impact of changes in interest rates on net interest revenues. Actual results may differ from simulated results due to balance growth or decline and the timing, magnitude, and frequency of interest rate changes, as well as changes in market conditions and management strategies, including changes in asset and liability mix. 56 -------------------------------------------------------------------------------- Market-related Credit Risk We are indirectly exposed to equity securities risk in connection with securities collateralizing margin receivables, as well as risk related to our securities lending activities. We manage risk on margin and securities-based lending by requiring customers to maintain collateral in compliance with internal and, as applicable, regulatory guidelines. We monitor required margin levels daily and require our customers to deposit additional collateral, or to reduce positions, when necessary. We continuously monitor customer accounts to detect excessive concentration, large orders or positions, and other activities that indicate increased risk to us. We manage risks associated with our securities lending activities by requiring credit approvals for counterparties, by monitoring the market value of securities loaned and collateral values for securities borrowed on a daily basis and requiring additional cash as collateral for securities loaned or return of collateral for securities borrowed when necessary, and by participating in a risk-sharing program offered through the OCC. ITEM 4. CONTROLS AND PROCEDURES Evaluation of Disclosure Controls and Procedures Our management, with the participation of our Chief Executive Officer and our Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures as of the end of the period covered by this Quarterly Report on Form 10-Q. The term "disclosure controls and procedures," as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the "Exchange Act"), means controls and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in theSEC's rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to our management, including our principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure. Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on such evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of such date, our disclosure controls and procedures were effective. Changes in Internal Control Over Financial Reporting There has been no change in our internal control over financial reporting (as defined in Rule 13a-15(f) and 15d-15(f) under the Exchange Act) during the three months endedJune 30, 2021 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting. 57
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