RYANAIR : REAFFIRMS ZERO TOLERANCE POLICY ON UNRULY PASSENGER BEHAVIOUR AS DISRUPTIVE PASSENGER SENTENCED IN POLISH COURT

Ryanair, Europe's No.1 airline, today (Wed, 14 May) welcomed the decision of the Krakow district court to convict a passenger who disrupted flight FR4204 from Glasgow to Kraków on 30 June 2024. This passenger's inexcusable behaviour forced this flight to divert to Rzeszów, where the aircraft landed, and the passenger was offloaded causing 191 passengers and 6 crew to face unnecessary disruption. The passenger received a €3,230 fine.

Ryanair is committed to ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption caused by a tiny number of unruly passengers. Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.

A Ryanair spokesperson said:

"It is unacceptable that passengers are suffering unnecessary disruption as a result of one unruly passenger's behaviour. Yet this was regrettably the case for passengers on this flight from Glasgow to Kraków in June 2024, which was forced to divert to Rzeszów as a result of an individual passenger's disruptive behaviour.

Today we welcome the decision of the Kraków district court which demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair's zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment."