Highlights:
Whole M&S Family has come together (including
M&S will also donate every time a customer uses their Sparks card if they select the
Charities supported by Neighbourly - in these uncertain times - need urgent help with everything from running core services, to offering emergency food parcels, to setting up new digital befriending programmes
Today (Saturday 21st March), the M&S family (including
M&S customers can support by selecting the
In addition to this, M&S stores will continue to redistribute all surplus food or flowers to the Neighbourly network of hundreds of organisations via the Neighbourly platform. Earlier this year M&S launched an app to make it easier for colleagues to connect surplus product with the right local charity.
The M&S family will work closely with Neighbourly, it's long-standing partner for over five years, throughout this difficult period - listening to what the community needs are as the situation changes and evolves.
Alongside this local activation, at a national level, the M&S family is also donating
One of M&S's core values is to be 'all in for the customer' - recognising this isn't enough at the moment the team's guiding value is 'we're all in this together.' The team is here to help and has already put in place measures to support customers, colleagues and communities2 - the M&S family will do its best to help every family it can
Ends-
For further information, please contact:
M&S External Comms
0208 718 1919
Notes to Editors:
1 Further Detail: How to select the
Join or Login to your Sparks account
Select the charity section and click on
Select chosen charity by clicking on the logo (here you can also view information on the charity and their charity number), don't forget to hit the
2 Measures M&S has put in place to support customers, colleagues and the wider community
Introducing regular shopping hours for older and vulnerable customers (Monday & Thursday)
Introducing regular shopping hours for
In response to customers increasingly asking M&S colleagues for guidance on freezing fresh items, M&S has provided some helpful online tips and added in-store 'suitable for freezing signage'
Extending temporary purchasing restrictions to two items per customer to
Transferring 4600 roles from our
Pausing close fit services - bra fit and suit fitting
Working with suppliers to increase production of British food products
Introducing a contact-free delivery experience for all Clothing, Home, Flowers, Hampers and Wine orders
Increasing hygiene measures across our stores and supply chain
Offering currency refunds to any
Supporting all our hard-working colleagues should they need to self-isolate or household isolate with full pay (including the over 70s and pregnant colleagues)
For those colleagues who may find their families facing temporary hardship, we have set up a colleague fund to give them extra help.
Like all retailers, M&S is working tirelessly across its stores, supply chain and support centres to deliver for its customers and help feed the nation. Over the coming weeks, M&S will continue looking at ways to support its customers, colleagues and communities during this exceptional time.
About Neighbourly
Neighbourly is an award-winning giving platform that helps businesses make a positive impact in their communities by donating volunteer time, money and surplus products, all in one place. Read more here.
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