According to the telco, the new menu makes it easier to send money to the correct recipient by displaying the receiver's name and only advancing once the customer confirms the transaction.
"We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience. M-PESA on *334# is our first solution as part of the ongoing strategy and it refines how our customers interact with the service. Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past," said
To use the service, customers will dial *334# upon which they will be presented with a choice of the different M-PESA services including "Send Money", "Loans and Savings" or "Lipa Na M-PESA". As with other USSD menus, customers will key in the number selecting the service such as "5" for Lipa Na M-PESA.
M-PESA on *334# brings together all services that have previously being offered through different USSDs saving customers from having to remember the different numbers.
Within the Lipa Na M-PESA menu, customers can directly select PayBill and
Customers can also use the Lipa Na M-PESA option to pay to personal numbers for select businesses.
Other options now available on M-PESA on *334# include M-PESA Global which empowers customers to send and receive money across the world.
The service is especially targeted at non-Smartphone users or as an alternative to the
In addition to making M-PESA more convenient to use, the service also makes it easier for
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