In collaboration with the Group IT Department, the Safran Electronics & Defense IT Department

and the outsourcers, you are responsible for -Guaranteeing the performance of the services, the availability and the integrity of the IT resources in compliance with the contractual service levels in the event of an incident (SLAs).

Manage the activity by means of dashboard. Propose and evolve indicators.

Represent the company in the rituals set up with the outsourcer (Technical Committee, Operational Committee, daily point), and check the progress of the planned actions -Participate in the Change Advisory Board and analyze the proposed changes from a service perspective.

Participate in the resolution of major incidents and crises.

Ensure the mobilization of internal and external actors, escalations and communications, reporting.

Proposal of workarounds / remediation plans to be implemented in collaboration with the Incident Manager.

Ensure the production by the outsourcers of Root Cause Analysis, check in collaboration with the Problem Manager that the associated action plans are proceeding as planned.

Be a force of proposal for the improvement of the service rendered.

Participate in problem solving rituals (Quick

Response Quality Check) -Update and guarantee the good completeness of the repositories in particular the CMDB.

Job Requirements

ITIL Foundation v3 certification appreciated

Very good knowledge of IT production and sense of customer service.

Advanced knowledge of IT Infrastructures (servers, storage, networks...)

Significant experience with ITSM tools

(ideally Service Now) - Fluency in English

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap. Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector. Safran Electronics & Defense is a world leading supplier of products and services that handle observation, decision and guidance functions for both civil and military applications. The company understands and applies a wide range of the state-of-the-art technologies that underpin embedded intelligence in many different areas, as a supplier to some of today's most innovative aerospace and defense programs.

Contact:

T: (011) 43551500

T: +33140608080

Email : Investor.relation@safran.fr.

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