Salesforce announced that Indeed is deploying Agentforce to support employer account onboarding with digital labor. By leveraging AI agents to automate routine administrative tasks, Indeed aims to scale its support operations, enabling teams to handle more complex issues and build stronger relationships with employers to help accelerate hiring. Indeed hosts 610 million Job Seeker Profiles 1, enabling more than 3.3 million employers to connect with the right candidates.
Successfully engaging these employers is a key part of Indeed's business operations, with numerous support teams assigned to the effort. After realizing that roughly 22% of employer support requests are related to the onboarding or account moderation process, Indeed recognized an opportunity for a more efficient experience. The company turned to Agentforce -- Salesforce's digital labor platform for bringing trusted, autonomous AI agents into the flow of work -- to provide the solution.
With Agentforce, employer questions can be autonomously answered to quickly address routine questions related to Indeed's account verification process or handle administrative tasks related to onboarding or job posting. For example, if an employer receives an alert about an issue with a job posting, such as a too-short job description, they can ask an agent in natural language why it was flagged. Agentforce can suggest ways to resolve job and account issues and walk users through resolution steps in real time.
This will reduce the amount of time Indeed employees spend on simple and repetitive questions and manual processes, freeing them up to spend more time on more fulfilling tasks like engaging directly with employers. In addition to Agentforce, Indeed will deploy Data Cloud to harmonize its extensive data from different systems and formats -- including articles with instructions for updating a job posting and an employer's account status -- to ground Agentforce. MuleSoft allows Agentforce to instantly access Indeed's third-party data sources, systems, and applications, making it even more effective at providing Indeed's team with timely support and accurate information.
