Knosys announced that its knowledge management solution, KnowledgeIQ has launched a new integration with Salesforce. With KnowledgeIQ and Salesforce, customer-facing teams can effortlessly access the right information and answers sourced from their entire business to make sales, drive exceptional customer experiences and improve agent experience. KnowledgeIQ can now seamlessly integrate with Salesforce allowing users to maximize the use of two powerful solutions - KnowledgeIQ's knowledge management software and Salesforce.

Key benefits of Salesforce Integration with KnowledgeIQ Integrating Salesforce with a powerful knowledge management platform provides organizations the competitive advantage they need with advancing accuracy, speed, and consistency of the service delivery. With this integration, organizations will get to experience: Proactive agent assistance, Predictive Search, Realtime alerts of changes, Collaboration with Governance, Higher agent confidence, Contextual knowledge and agents' fingertips, Establish a single source of truth.