Marketers and merchants are always looking to deliver highly personalized omni-channel experiences to customers. That's because 80% of customers say the experience a company provides is as important as its products and services, and 56% of customers also expect offers to be personalized - on every channel. [...]

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salesforce.com Inc. published this content on 22 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 22 May 2024 12:44:05 UTC.