Qualtrics announced a new integration that brings Qualtrics XM Discover's AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Quickly close the loop with customers at scale: By combining operational data from SAP with experience data from Qualtrics in a single platform, organizations will have a 360-degree view of their customers' purchases, interactions, experiences, and feedback over time. This information allows organizations to more efficiently predict retention risks or upsell opportunities and take action to address issues with individual customers or groups of customers.

Teams can act in real time to orchestrate workflows and alerts by creating new cases within Service Cloud or through an existing integration between SAP Service Cloud and Qualtrics xFlow, a low code/no-code workflow engine. Availability: The integration will be generally available in the second half of 2022 to SAP Service Cloud and Qualtrics XM Discover customers.