'Responsible business is core business. It is fundamental to Our Purpose, creating extraordinary places, connecting and enriching communities and Our Ambition to become essential to people, communities and the businesses that interact with them,' said
'Our leading platform of 42
'I'm very proud of our team and their ability to be proactive and decisive in supporting our customers, communities, business partners, people and investors.
'Looking ahead, we will continue our focus on delivering responsible business objectives to drive performance and create value for our stakeholders.'
Community
Customer advocacy as measured by NPS improved to 38, up +2 points
Leveraged the strategic locations of
People
Received an 85% Engaged and Inspired score in 2021
Retained 94% of key talent
Candidate NPS 86, +6pts from 2020
Environment
30% reduction in total portfolio Scope 1 and Scope 2 emissions since 2014
100% renewable electricity in
Recognised as Climate Change 'A' List by CDP - the only company in
Economic Performance
Contributed to the economic recovery by providing cash flow support to SMEs
Awarded a
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