This management's discussion and analysis is based upon the financial statements
of Secureworks which have been prepared in accordance with accounting principles
generally accepted in the United States, or GAAP, and should be read in
conjunction with our audited financial statements and related notes for the year
ended January 31, 2020 included in Part II, Item 8 of our Annual Report on Form
10-K as filed with the SEC on March 27, 2020, which we refer to as the Annual
Report. In addition to historical financial information, the following
discussion contains forward-looking statements that reflect our plans,
estimates, beliefs, expected future responses to and effects of the COVID-19
pandemic and other characterizations of future events or circumstances. Our
actual results could differ materially from those discussed or implied in our
forward-looking statements. Factors that could cause or contribute to these
differences include those discussed in "Risk Factors" in Part I, Item 1A of our
Annual Report.
Our fiscal year is the 52- or 53-week period ending on the Friday closest to
January 31. We refer to the fiscal year ending January 29, 2021 and the fiscal
year ended January 31, 2020 as fiscal 2021 and fiscal 2020, respectively. Fiscal
2021 and fiscal 2020 each have 52 weeks, and each quarter has 13 weeks. All
percentage amounts and ratios presented in this management's discussion and
analysis were calculated using the underlying data in thousands. Unless
otherwise indicated, all changes identified for the current-period results
represent comparisons to results for the prior corresponding fiscal periods.
Except where the context otherwise requires or where otherwise indicated, (1)
all references to "Secureworks," "we," "us," "our" and "our Company" in this
management's discussion and analysis refer to SecureWorks Corp. and our
subsidiaries on a consolidated basis, (2) all references to "Dell" refer to Dell
Inc. and its subsidiaries on a consolidated basis and (3) all references to
"Dell Technologies" refer to Dell Technologies Inc., the ultimate parent company
of Dell Inc.
Overview
We are a leading global provider of technology-driven information security
solutions singularly focused on protecting our customers from cyber attacks. We
combine deep expertise from service to thousands of customers, machine learning
and automation from our proprietary technology, and actionable insights from our
team of elite researchers and analysts to create a powerful network effect that
provides increasingly strong protection for our customers. By aggregating and
analyzing data from various sources around the world, we prevent security
breaches, detect malicious activity in real time, respond rapidly and predict
emerging threats.
Our vision is to be the essential cyber security company for a digitally
connected world. Through our vendor-neutral approach, we create integrated and
comprehensive solutions by proactively managing the collection of "point"
products deployed by our customers to address specific security issues and
provide supplemental solutions where gaps exist in our customers' defenses. We
seek to provide the right level of security for each customer's unique
situation, which evolves as the customer's organization grows and changes.
We have pioneered an integrated approach that delivers a broad portfolio of
information security solutions to organizations of varying size and complexity.
Our flexible and scalable solutions support the evolving needs of the largest,
most sophisticated enterprises staffed with in-house security experts, as well
as small and medium-sized businesses and government agencies with limited
in-house capabilities and resources.
Our solutions enable organizations to:
• prevent security breaches by fortifying their cyber defenses,


• detect malicious activity,

• respond rapidly to security breaches, and

• predict emerging threats.

Our solutions leverage the proprietary technologies, processes and extensive expertise and knowledge of the tactics, techniques and procedures of the adversary that we have developed over more than 21 years. Key elements of our strategy include: • maintain and extend our technology leadership,

• expand and diversify our customer base,

• deepen our existing customer relationships, and

• attract and retain top talent.





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Our technology-driven information security solutions offer an innovative
approach to prevent, detect, respond to and predict cybersecurity breaches.
Through our managed security solutions, which are largely sold on a subscription
basis, we provide global visibility and insight into malicious activity,
enabling our customers to detect and effectively remediate threats quickly.
In fiscal 2020, we launched our first software-as-a-service application, Red
Cloak Threat Detection and Response (TDR) and related Managed Detection and
Response (MDR) powered by Red Cloak. This application provides customers
visibility across their entire environment, applies advanced analytics developed
using machine and deep learning on diverse data from a wide range of sources,
and leverages workflows designed using our 21 years of security operations
expertise and integrated orchestration and automation capabilities that increase
the speed of response actions. Threat intelligence, which is typically deployed
as part of our managed security solutions, delivers early warnings of
vulnerabilities and threats along with actionable information to help prevent
any adverse impact.
In addition to these solutions, we also offer a variety of services, which
include security and risk consulting and incident response to accelerate
adoption of our capabilities. Through security and risk consulting, we advise
customers on a broad range of security and risk-related matters. Incident
response minimizes the impact and duration of security breaches through
proactive customer preparation, rapid containment and thorough event analysis
followed by effective remediation. We have a single organization responsible for
the delivery of our security solutions, which enables us to respond quickly to
our customers' evolving needs and help them secure themselves against cyber
attacks.
From April 2009 to May 1, 2020, the number of events processed by our technology
platform increased from five billion to as many as 340 billion events per day.
This significant growth has required continual investment in our business. We
believe these investments are critical to our success, although they may
continue to impact our near-term profitability.
The fees we charge for our solutions vary based on a number of factors,
including the solutions selected, the number of customer devices covered by the
selected solutions, and the level of management we provide for the solutions. In
the first   quarter of fiscal 2021, approximately 75% of our revenue was derived
from subscription-based solutions, attributable to managed security contracts,
while approximately 25% was derived from professional services engagements. As
we respond to the evolving needs of our customers, the relative mix of
subscription-based solutions and professional services we provide our customers
may fluctuate.
COVID-19
In December 2019, a novel strain of the coronavirus, COVID-19, was reported in
mainland China. The World Health Organization declared the outbreak to
constitute a "pandemic" on March 11, 2020. This led to a significant disruption
of normal business operations globally, as businesses, including Secureworks,
have implemented modifications to protect employees by restricting travel and
directing employees to work-from-home, in some instances as required by federal,
state and local authorities. While we instituted a global work-from-home policy
beginning in March 2020, we did not incur significant disruptions in our
business operations or a material impact on our results of operations, financial
condition, liquidity or capital resources as of and during the three months
ended May 1, 2020. Beginning in April 2020, we started to experience a limited
reduction in customer demand for our solutions that we believe is attributable
to COVID-19, and in future periods the pandemic might further curtail customer
spending, lead to delayed or deferred purchasing decisions, and lengthen sales
cycles. As of the end of the period, we also had experienced an increase in
accounts receivables which we believe was attributable to slower customer
payment cycles as a result of COVID-19. We expect that we may experience further
delays in receiving payments due to the pandemic and reduced liquidity and
capital resources may cause certain of our customers or partners to have
difficulty fulfilling their payment obligations to us. These effects,
individually or in the aggregate, could have a material negative impact on our
future results of operations and overall financial performance.
In light of these considerations, we continue to actively monitor the impacts
and potential impacts of the COVID-19 pandemic in all aspects of our business.
The extent of the impact of COVID-19 on our future operational and financial
performance will depend on various developments, including the duration and
spread of the virus, impact on our employees, customers and vendors, impact on
our customers liquidity, volume of sales, and length of our sales cycles, all of
which remain uncertain and cannot be predicted, but which could have a material
negative effect on our business, results of operations or financial condition.
At this point, the extent to which COVID-19 may impact our financial condition
or results of operations is uncertain. Due to our subscription-based business
model, the effect of COVID-19 may not be fully reflected in our results of
operations until future periods, if at all.
Key Operating Metrics
In recent years, we have experienced broad growth across our portfolio of
technology-driven information security solutions provided to customers of all
sizes. We have achieved much of this growth by providing solutions to large
enterprise customers, which generate substantially more average revenue than our
small and medium-sized business, or SMB, customers and by continually expanding
the volume and breadth of the security solutions that we provide to all
customers. Execution of this

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strategy has resulted in steady growth in our average revenue per customer. This growth has required continuous investment in our business, resulting in net losses. We believe these investments are critical to our success, although they may continue to impact our profitability. We believe the operating metrics described below provide further insight into the long-term value of our subscription agreements and our ability to maintain and grow our customer relationships. Relevant key operating metrics are presented below as of the dates indicated and for the quarterly periods then ended:


                                                          May 1, 2020     May 3, 2019
Subscription customer base                                     4,000           4,100
Total customer base                                            5,300           4,600
Monthly recurring revenue (in millions)                  $      36.5     $      36.1
Annual recurring revenue (in millions)                   $     437.7     $     433.0

Average subscription revenue per customer (in thousands) $ 109.4 $ 104.9 Revenue retention rate

                                            98 %            99 %


Subscription Customer Base. We define our subscription customer base as the number of customers who subscribe to our managed security solutions as of a particular date. We believe that growing our existing customer base and our ability to grow our average subscription revenue per customer represent significant future revenue opportunities for us.

Total Customer Base. We define our total customer base as the number of customers that, as of a particular date, subscribe to our managed security solutions as well as customers that buy professional and other services from us, as of a particular date.

Annual and Monthly Recurring Revenue. We define recurring revenue as the value of our subscription contracts as of a particular date. Because we use recurring revenue as a leading indicator of future annual revenue, we include operational backlog. We define operational backlog as the recurring revenue associated with pending contracts, which are contracts that have been sold but for which the service period has not yet commenced. Our increase in recurring revenue has been driven primarily by our continuing ability to expand our offerings and sell additional solutions to existing customers, as well as by larger subscription contracts to our enterprise customers.

Average Subscription Revenue Per Customer. The increase in our average subscription revenue per customer is primarily related to the persistence of cyber threats and the results of our sales and marketing efforts to increase the awareness of our solutions. Additionally, our customer composition of both enterprise and SMB companies provides us with an opportunity to expand our professional services revenue. For each of the three months ended May 1, 2020 and May 3, 2019, approximately 61% of our professional services customers subscribed to our managed security solutions.

Revenue Retention Rate. Our revenue retention rate is an important measure of our success in retaining and growing revenue from our subscription-based customers. To calculate our revenue retention rate for any period, we compare the monthly recurring revenue excluding operational backlog of our subscription-based customer base at the beginning of the fiscal year, which we call our base recurring revenue, to the monthly recurring revenue excluding operational backlog from that same cohort of customers at the end of the period, which we call our retained recurring revenue. By dividing the retained recurring revenue by the base recurring revenue, we measure our success in retaining and growing installed revenue from the specific cohort of customers we served at the beginning of the period. Our calculation includes the positive revenue impacts of selling and installing additional solutions to this cohort of customers and the negative revenue impacts of customer or service attrition during the period. The calculation, however, does not include the positive impact on revenue from sales of solutions to any customers acquired during the period. Our revenue retention rates may decline or increase from period to period as a result of several factors, including the timing of solution installations and customer renewal rates.



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Non-GAAP Financial Measures
We use supplemental measures of our performance, which are derived from our
financial information, but which are not presented in our financial statements
prepared in accordance with GAAP. Non-GAAP financial measures presented in this
management's discussion and analysis include non-GAAP revenue, non-GAAP gross
margin, non-GAAP research and development expenses, non-GAAP sales and marketing
expenses, non-GAAP general and administrative expenses, non-GAAP operating
income (loss), non-GAAP net income (loss), non-GAAP earnings (loss) per share
and adjusted EBITDA. We use non-GAAP financial measures to supplement financial
information presented on a GAAP basis. We believe these non-GAAP financial
measures provide useful information to help evaluate our operating results by
facilitating an enhanced understanding of our operating performance and enabling
more meaningful period-to-period comparisons.
There are limitations to the use of the non-GAAP financial measures presented in
this management's discussion and analysis. Our non-GAAP financial measures may
not be comparable to similarly titled measures of other companies. Other
companies, including companies in our industry, may calculate non-GAAP financial
measures differently than we do, limiting the usefulness of those measures for
comparative purposes.
The non-GAAP financial measures we present, as defined by us, exclude the items
described in the reconciliation below. As the excluded items can have a material
impact on earnings, our management compensates for this limitation by relying
primarily on GAAP results and using non-GAAP financial measures supplementally.
The non-GAAP financial measures are not meant to be considered as indicators of
performance in isolation from or as a substitute for revenue, gross margin,
research and development expenses, sales and marketing expenses, general and
administrative expenses, operating income (loss) or net income (loss) prepared
in accordance with GAAP, and should be read only in conjunction with financial
information presented on a GAAP basis.
Reconciliation of Non-GAAP Financial Measures
The table below presents a reconciliation of each non-GAAP financial measure to
its most directly comparable GAAP financial measure. We encourage you to review
the reconciliations in conjunction with the presentation of the non-GAAP
financial measures for each of the periods presented. In future fiscal periods,
we may exclude such items and may incur income and expenses similar to these
excluded items. Accordingly, the exclusion of these items and other similar
items in our non-GAAP presentation should not be interpreted as implying that
these items are non-recurring, infrequent or unusual.
The following is a summary of the items excluded from the most comparable GAAP
financial measures to calculate our non-GAAP financial measures:
•      Amortization of Intangible Assets. Amortization of intangible assets
       consists of amortization of customer relationships and acquired
       technology. In connection with the acquisition of Dell by Dell
       Technologies in fiscal 2014, all of our tangible and intangible assets and
       liabilities were accounted for and recognized at fair value on the
       transaction date. Accordingly, amortization of intangible assets consists
       of amortization associated with intangible assets recognized in connection
       with this transaction.


•      Stock-based Compensation Expense. Non-cash stock-based compensation
       relates to both the Dell Technologies and Secureworks equity plans. We
       exclude such expenses when assessing the effectiveness of our operating
       performance since stock-based compensation does not necessarily correlate
       with the underlying operating performance of the business.


•      Aggregate Adjustment for Income Taxes. The aggregate adjustment for income
       taxes is the estimated combined income tax effect for the adjustments
       mentioned above. The tax effects are determined based on the tax
       jurisdictions where the above items were incurred.



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                                                                      Three Months Ended
                                                                May 1, 2020          May 3, 2019
                                                                        (in thousands)
GAAP and non-GAAP revenue                                   $        141,181       $     132,842

GAAP gross margin                                           $         78,272       $      70,001
Amortization of intangibles                                            3,460               3,410
Stock-based compensation expense                                         355                 260
Non-GAAP gross margin                                       $         82,087       $      73,671

GAAP research and development expenses                      $         24,073       $      22,642
Stock-based compensation expense                                      (1,291 )            (1,176 )
Non-GAAP research and development expenses                  $         22,782       $      21,466

GAAP sales and marketing expenses                           $         37,452       $      38,193
Stock-based compensation expense                                        (741 )              (781 )
Non-GAAP sales and marketing expenses                       $         36,711       $      37,412

GAAP general and administrative expenses                    $         27,516       $      23,638
Amortization of intangibles                                           (3,524 )            (3,524 )
Stock-based compensation expense                                      (3,500 )            (2,699 )
Non-GAAP general and administrative expenses                $         20,492       $      17,415

GAAP operating loss                                         $        (10,769 )     $     (14,472 )
Amortization of intangibles                                            6,984               6,934
Stock-based compensation expense                                       5,887               4,916
Non-GAAP operating income (loss)                            $          2,102       $      (2,622 )

GAAP net loss                                               $         (7,536 )     $      (8,270 )
Amortization of intangibles                                            6,984               6,934
Stock-based compensation expense                                       5,887               4,916
Aggregate adjustment for income taxes                                 (2,803 )            (5,467 )
Non-GAAP net income (loss)                                  $          2,532       $      (1,887 )

GAAP loss per share                                         $          (0.09 )     $       (0.10 )
Amortization of intangibles                                             0.09                0.09
Stock-based compensation expense                                        0.07                0.06
Aggregate adjustment for income taxes                                  (0.03 )             (0.07 )
Non-GAAP earnings (loss) per share *                        $           0.03       $       (0.02 )

* Sum of reconciling items may differ from total due to rounding of individual components



GAAP net loss                                               $         (7,536 )     $      (8,270 )
Interest and other, net                                                 (993 )              (268 )
Income tax benefit                                                    (2,240 )            (5,934 )
Depreciation and amortization                                         10,486              10,365
Stock-based compensation expense                                       5,887               4,916
Adjusted EBITDA                                             $          5,604       $         809




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Our Relationship with Dell and Dell Technologies
On April 27, 2016, we completed our IPO. Upon the closing of our IPO, Dell
Technologies owned, indirectly through Dell Inc. and Dell Inc.'s subsidiaries,
no shares of our outstanding Class A common stock and all shares of our
outstanding Class B common stock, which as of May 1, 2020 represented
approximately 85.2% of our total outstanding shares of common stock and
approximately 98.3% of the combined voting power of both classes of our
outstanding common stock.
As a majority-owned subsidiary of Dell, we receive from Dell various corporate
services in the ordinary course of business, including finance, tax, human
resources, legal, insurance, IT, procurement and facilities related services.
The costs of these services have been charged in accordance with a shared
services agreement that went into effect on August 1, 2015, the effective date
of our carve-out from Dell. For more information regarding the allocated costs
and related party transactions, see "Notes to Condensed Consolidated Financial
Statements-Note 11-Related Party Transactions" in our condensed consolidated
financial statements included in this report.
During the periods presented in the condensed consolidated financial statements
included in this report, Secureworks did not file separate federal tax returns,
as Secureworks was generally included in the tax grouping of other Dell entities
within the respective entity's tax jurisdiction. The income tax benefit has been
calculated using the separate return method, modified to apply the benefits for
loss approach. Under the benefits for loss approach, net operating losses or
other tax attributes are characterized as realized or as realizable by
Secureworks when those attributes are utilized or expected to be utilized by
other members of the Dell consolidated group. For more information, see "Notes
to Condensed Consolidated Financial Statements -Note 10-Income and Other Taxes"
in our condensed consolidated financial statements included in this report.
Additionally, we participate in various commercial arrangements with Dell under
which, for example, we provide information security solutions to third-party
customers with which Dell has contracted to provide our solutions, procure
hardware, software and services from Dell, and sell our solutions through Dell
in the United States and some international jurisdictions. In connection with
our IPO, effective August 1, 2015 we entered into agreements with Dell that
govern these commercial arrangements. These agreements generally were initially
effective for up to one to three years and include extension and cancellation
options. To the extent that we choose to or are required to transition away from
the corporate services currently provided by Dell, we may incur additional
non-recurring transition costs to establish our own stand-alone corporate
functions. For more information regarding the allocated costs and related party
transactions, see "Notes to Condensed Consolidated Financial Statements-Note
11-Related Party Transactions" in our condensed consolidated financial
statements included in this report.
Components of Results of Operations
Revenue
We sell managed security solutions and threat intelligence solutions on a
subscription basis and various professional services, including security and
risk consulting and incident response solutions. Our managed security
subscription contracts typically range from one to three years and, as of May 1,
2020, averaged two years in duration. The revenue and any related costs for
these deliverables are recognized ratably over the contract term, beginning on
the date on which service is made available to customers. Professional services
customers typically purchase solutions pursuant to customized contracts that are
shorter in duration. In general, these contracts have terms of less than one
year. Professional services consist primarily of fixed-fee and retainer-based
contracts. Revenue from these engagements is recognized under the proportional
performance method of accounting. Revenue from time-and materials-based
contracts is recognized as costs are incurred at amounts represented by the
agreed-upon billing rates.
The fees we charge for our solutions vary based on a number of factors,
including the solutions selected, the number of customer devices covered by the
selected solutions, and the level of management we provide for the solutions. In
the first quarter of fiscal 2021, approximately 75% of our revenue was derived
from subscription-based arrangements, attributable to managed security
solutions, while approximately 25% was derived from professional services
engagements. As we respond to the evolving needs of our customers, the relative
mix of subscription-based solutions and professional services we provide our
customers may fluctuate. International revenue, which we define as revenue
contracted through non-U.S. entities, represented approximately 29% of our total
net revenue in the first quarter of fiscal 2021 and 25% of our total net revenue
in the first quarter of fiscal 2020. Although our international customers are
located primarily in the United Kingdom, Japan, and Canada, we provided managed
security solutions to customers across 53 countries as of May 1, 2020.
Over all of the periods presented in this report, our pricing strategy for our
various offerings was relatively consistent, and accordingly did not
significantly affect our revenue growth. However, we may adjust our pricing to
remain competitive and support our strategic initiatives.


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Gross Margin
We operate in a challenging business environment, where the complexity and
number of cyber attacks are constantly increasing. Accordingly, initiatives to
drive the efficiency of our Counter Threat Platform and the continued training
and development of our employees are critical to our long-term success. Gross
margin has been and will continue to be affected by these factors as well as
others, including the mix of solutions sold, the mix between large and small
customers, timing of revenue recognition and the extent to which we expand our
counter threat operations centers.
Cost of revenue consists primarily of personnel expenses, including salaries,
benefits and performance-based compensation for employees who maintain our
Counter Threat Platform and provide solutions to our customers, as well as
perform other critical functions. Also included in cost of revenue are
amortization of equipment and costs associated with hardware utilized as part of
providing subscription services, amortization of technology licensing fees,
amortization of intangible assets, fees paid to contractors who supplement or
support our solutions, maintenance fees and overhead allocations. As our
business grows, the cost of revenue associated with our solutions may fluctuate.
We operate in a high-growth industry and have experienced significant revenue
growth since our inception. Accordingly, we expect our gross margin to increase
in absolute dollars. We continue to invest in initiatives to drive the
efficiency of our business to increase gross margin as a percentage of total
revenue. However, as we balance revenue growth and efficiency initiatives, gross
margin as a percentage of total revenue may fluctuate from period to period.
Operating Costs and Expenses
Our operating costs and expenses consist of research and development expenses,
sales and marketing expenses and general and administrative expenses.
?    Research and Development, or R&D, Expenses. Research and development
     expenses include compensation and related expenses for the continued
     development of our solutions offerings, including a portion of expenses
     related to our threat research team, which focuses on the identification of
     system vulnerabilities, data forensics and malware analysis. R&D expenses
     also encompass expenses related to the development of prototypes of new
     solutions offerings and allocated overhead. Our customer solutions have
     generally been developed internally. We operate in a competitive and highly
     technical industry. Therefore, to maintain and extend our technology
     leadership, we intend to continue to invest in our R&D efforts by hiring
     more personnel to enhance our existing security solutions and to add
     complementary solutions.


•    Sales and Marketing, or S&M, Expenses. Sales and marketing expenses include
     salaries, sales commissions and performance-based compensation, benefits and
     related expenses for our S&M personnel, travel and entertainment, marketing
     and advertising programs (including lead generation), customer advocacy
     events, and other brand-building expenses, as well as allocated overhead. As
     we continue to grow our business, both domestically and internationally, we
     will invest in our sales capability, which will increase our sales and
     marketing expenses in absolute dollars.


?    General and Administrative, or G&A, Expenses. General and administrative
     expenses include primarily the costs of human resources and recruiting,
     finance and accounting, legal support, information management and
     information security systems, facilities management, corporate development
     and other administrative functions, and are partially offset by allocations
     of information technology and facilities costs to other functions.


Interest and Other, Net
Interest and other, net consists primarily of the effect of exchange rates on
our foreign currency-denominated asset and liability balances and interest
income earned on our cash and cash equivalents. All foreign currency transaction
adjustments are recorded as foreign currency gains (losses) in the Condensed
Consolidated Statements of Operations. To date, we have had minimal interest
income.
Income Tax Benefit
Our effective tax benefit rate was 22.9% and 41.8% for the three months ended
May 1, 2020 and May 3, 2019, respectively. The change in the Company's effective
income tax rate between the periods was primarily attributable to the impact of
the discrete adjustments related to stock-based compensation expense.


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Results of Operations

The following tables summarize our key performance indicators for the three months ended May 1, 2020 and May 3, 2019.


                                                       Three Months Ended
                                        May 1, 2020                          May 3, 2019
                                                   % of         %                       % of
                                        $        Revenue     Change          $        Revenue
                                               (in thousands, except percentages)
Net revenue                        $ 141,181     100.0  %      6.3  %   $ 132,842     100.0  %
Cost of revenue                    $  62,909      44.6  %      0.1  %   $  62,841      47.3  %
Total gross margin                 $  78,272      55.4  %     11.8  %   $  70,001      52.7  %
Operating expenses                 $  89,041      63.1  %      5.4  %   $  84,473      63.6  %
Operating loss                     $ (10,769 )    (7.6 )%    (25.6 )%   $ (14,472 )   (10.9 )%
Net loss                           $  (7,536 )    (5.3 )%     (8.9 )%   $  (8,270 )    (6.2 )%

Other Financial Information (1)
Non-GAAP net revenue               $ 141,181     100.0  %      6.3  %   $ 132,842     100.0  %
Non-GAAP cost of revenue           $  59,094      41.9  %     (0.1 )%   $  59,171      44.5  %
Non-GAAP gross margin              $  82,087      58.1  %     11.4  %   $  73,671      55.5  %

Non-GAAP operating expenses $ 79,985 56.7 % 4.8 % $ 76,293 57.4 % Non-GAAP operating income (loss) $ 2,102 1.5 % (180.2 )% $ (2,622 ) (2.0 )% Non-GAAP net income (loss) $ 2,532 1.8 % (234.2 )% $ (1,887 ) (1.4 )% Adjusted EBITDA

$   5,604       4.0  %    592.7  %   $     809       0.6  %


_____________________


(1)  See "Non-GAAP Financial Measures" and "Reconciliation of Non-GAAP Financial
     Measures" for more information about these non-GAAP financial measures,
     including our reasons for including the measures, material limitations with
     respect to the usefulness of the measures, and a reconciliation of each
     non-GAAP financial measure to the most directly comparable GAAP financial
     measure. Non-GAAP financial measures as a percentage of revenue are
     calculated based on non-GAAP revenue.



Three months ended May 1, 2020 compared to the three months ended May 3, 2019
Revenue
Net revenue, which we refer to as revenue, increased $8.3 million, or 6.3%, for
the three months ended May 1, 2020. The revenue increase resulted primarily from
revenue generated by our subscription-based solutions, which represented
approximately 75% of total revenue for the three months ended May 1, 2020. Our
existing customers continued to increase their contracted subscriptions for our
solutions, with average revenue per customer increasing 4% year over year.
Revenue for certain services provided to or on behalf of Dell under our
commercial agreements with Dell totaled approximately $6.0 million and $3.3
million for the three months ended May 1, 2020 and May 3, 2019, respectively.
For more information regarding the commercial agreements, see "Notes to
Condensed Consolidated Financial Statements-Note 11-Related Party Transactions"
in our condensed consolidated financial statements included in this report.
We primarily generate revenue from sales in the United States. However, for the
three months ended May 1, 2020, international revenue, which we define as
revenue contracted through non-U.S. entities, increased to $40.5 million, or
24.7%. Currently, our international customers are primarily located in the
United Kingdom, Japan, and Canada. We are focused on continuing to grow our
international customer base in future periods.
Gross Margin
Our total gross margin increased $8.3 million, or 11.8%, for the three months
ended May 1, 2020. As a percentage of revenue, our gross margin increased 270
basis points to 55.4% for the three months ended May 1, 2020. Gross margin on a
GAAP basis includes amortization of intangible assets and stock-based
compensation expense. On a non-GAAP basis, excluding these adjustments, gross
margin increased $8.4 million, or 11.4%, for the three months ended May 1, 2020.
As a percentage of revenue, our non-GAAP gross margin increased 260 basis points
to 58.1% for three months ended May 1, 2020. The increase in gross margin as a
percentage of revenue on both a GAAP and non-GAAP basis during the three months
ended May 1, 2020 was primarily attributable to improvement in our
subscription-based solutions margins as we continue to focus on delivering
comprehensive higher-value security solutions and driving scale and operational
efficiencies.

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Operating Expenses

The following table presents information regarding our operating expenses during the three months ended May 1, 2020 and May 3, 2019.


                                                     Three Months Ended
                                        May 1, 2020                      May 3, 2019
                                                  % of        %                    % of
                                     Dollars    Revenue    Change     Dollars    Revenue
                                             (in thousands, except percentages)
Operating expenses:
Research and development            $ 24,073      17.1 %    6.3  %   $ 22,642      17.0 %
Sales and marketing                   37,452      26.5 %   (1.9 )%     38,193      28.8 %
General and administrative            27,516      19.5 %   16.4  %     23,638      17.8 %
Total operating expenses            $ 89,041      63.1 %    5.4  %   $ 84,473      63.6 %

Other Financial Information Non-GAAP research and development $ 22,782 16.1 % 6.1 % $ 21,466 16.2 % Non-GAAP sales and marketing 36,711 26.0 % (1.9 )% 37,412 28.2 % Non-GAAP general and administrative 20,492 14.5 % 17.7 % 17,415 13.1 % Non-GAAP operating expenses (1) $ 79,985 56.7 % 4.8 % $ 76,293 57.4 %

(1) See "Non-GAAP Financial Measures" and "Reconciliation of Non-GAAP Financial

Measures" for a reconciliation of each non-GAAP financial measure to the most

directly comparable GAAP financial measure.




Research and Development Expenses. R&D expenses increased $1.4 million, or 6.3%,
for the three months ended May 1, 2020. As a percentage of revenue, R&D expenses
increased 10 basis points to 17.1% for the three months ended May 1, 2020. On a
non-GAAP basis, R&D expenses as a percentage of revenue decreased 10 basis
points to 16.1% for the three months ended May 1, 2020. The increase in R&D
expenses was primarily attributable to increased compensation and benefits
associated with additional development personnel, as well as other technology
related costs for the continued development of our solutions, including our new
security analytics platform and software applications.
Sales and Marketing Expenses. S&M expenses decreased $0.7 million, or 1.9%, for
the three months ended May 1, 2020. As a percentage of revenue, S&M expenses
decreased 230 basis points to 26.5% for the three months ended May 1, 2020. On a
non-GAAP basis, S&M expenses as a percentage of revenue decreased 220 basis
points to 26.0% for the three months ended May 1, 2020. The decreases in S&M
expenses were primarily attributable to lower travel-related costs associated
with increased remote activities as a result of COVID-19.
General and Administrative Expenses. G&A expenses increased $3.9 million, or
16.4%, for the three months ended May 1, 2020. As a percentage of revenue, G&A
expenses increased 170 basis points to 19.5% for the three months ended May 1,
2020. On a non-GAAP basis, G&A expenses as a percentage of revenue increased 140
basis points to 14.5% for the three months ended May 1, 2020. The increase in
G&A expenses was primarily attributable to professional services and consulting
related costs.
Operating Income (Loss)
Our operating loss was $(10.8) million and $(14.5) million for the three months
ended May 1, 2020 and May 3, 2019, respectively. As a percentage of revenue, our
operating loss was (7.6)% and (10.9)% for the three months ended May 1, 2020 and
May 3, 2019, respectively. The decrease in our operating loss was primarily
attributable to our increased gross margin, which was partially offset by higher
operating expenses as we continue to invest in the business to drive growth.
Operating loss on a GAAP basis includes amortization of intangible assets and
stock-based compensation expense. On a non-GAAP basis, excluding these
adjustments, our non-GAAP operating income was $2.1 million for the three months
ended May 1, 2020 compared to an operating loss of $2.6 million for the three
months and May 3, 2019.


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Interest and Other, Net
Our interest and other, net was $1.0 million and $0.3 million for the three
months ended May 1, 2020 and May 3, 2019, respectively. The changes primarily
reflected the effects of foreign currency transactions and related exchange rate
fluctuations.
Income Tax Benefit
Our income tax benefit was $2.2 million, or 22.9%, and $5.9 million, or 41.8%,
of our pre-tax loss during the three months ended May 1, 2020 and May 3, 2019,
respectively. The changes in the effective tax benefit rate were primarily
attributable to the impact of certain discrete adjustments related to the
vesting of stock-based compensation expense in the current periods.
Net Income (Loss)
Our net loss of $(7.5) million decreased $0.7 million, or 8.9%, for the three
months ended May 1, 2020. Net income on a non-GAAP basis was $2.5 million
compared to a non-GAAP net loss of $(1.9) million the three months ended May 3,
2019. The changes on both a GAAP and non-GAAP basis were attributable to our
improved operating results offset in part by the lower income tax benefit
recognized in the current period.
Liquidity and Capital Commitments
Overview
We believe that our cash and cash equivalents together with our accounts
receivable will provide us with sufficient liquidity to fund our business and
meet our obligations for at least 12 months. Cash from operations could be
affected by various risks and uncertainties, including, but not limited to, the
effects of COVID-19 and other risks and uncertainties described under "Risk
Factors" in Part I, Item 1A of our Annual Report. Our future capital
requirements will depend on many factors, including our rate of revenue growth,
the rate of expansion of our workforce, the timing and extent of our expansion
into new markets, the timing of introductions of new functionality and
enhancements to our solutions, the expansion of sales and marketing activities,
potential acquisitions of complementary businesses and technologies, continuing
market acceptance of our solutions, general economic and market conditions, as
well as macroeconomic events such as COVID-19. We may need to raise additional
capital or incur indebtedness to continue to fund our operations in the future
or to fund our needs for less predictable strategic initiatives, such as
acquisitions. In addition to our $30 million revolving credit facility from
Dell, described below, sources of financing may include arrangements with
unaffiliated third parties, depending on the availability of capital, the cost
of funds and lender collateral requirements.

Selected Measures of Liquidity and Capital Resources As of May 1, 2020, our principal sources of liquidity consisted of cash and cash equivalents and accounts receivable. Selected measures of our liquidity and capital resources are as follows:

May 1,
                             2020       January 31, 2020
                                  (in thousands)

Cash and cash equivalents $ 155,990 $ 181,838 Accounts receivable, net $ 116,791 $ 111,798

We invoice our customers based on a variety of billing schedules. During the three months ended May 1, 2020, on average, approximately 58% of our recurring revenue was billed in advance and approximately 42% was billed on either a monthly or a quarterly basis. Invoiced accounts receivable are generally collected over a period of 30 to 120 days. The increase in accounts receivable as of May 1, 2020 was as a result of increased days sales outstanding, which we believe was attributable to slower customer payment cycles as a result of COVID-19. We regularly monitor our accounts receivable for collectability, particularly in markets where economic conditions remain uncertain, and continue to take actions to reduce our exposure to credit losses. As of May 1, 2020 and January 31, 2020, the allowance for doubtful accounts was $5.2 million and $5.1 million, respectively. Based upon our assessment, we believe we are adequately reserved for credit risk.



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Revolving Credit Facility SecureWorks, Inc., our wholly-owned subsidiary, is party to a revolving credit agreement with a wholly-owned subsidiary of Dell Inc. under which we have obtained a $30 million senior unsecured revolving credit facility. Under the facility, up to $30 million principal amount of borrowings may be outstanding at any time. The maximum amount of borrowings may be increased by up to an additional $30 million by mutual agreement of the lender and borrower. The proceeds from loans made under the facility may be used for general corporate purposes. The facility is not guaranteed by us or our subsidiaries. There was no outstanding balance under the facility as of May 1, 2020 or January 31, 2020. Effective March 26, 2020, the facility was amended and restated to extend the maturity date to March 26, 2021 and to modify the annual rate at which interest accrues to the applicable London Interbank Offered Rate plus 1.30%.



Amounts under the facility may be borrowed, repaid and reborrowed from time to
time during the term of the facility. The borrower will be required to repay in
full all of the loans outstanding, including all accrued interest, and the
facility will terminate upon a change of control of us or following a
transaction in which SecureWorks, Inc. ceases to be a direct or indirect
wholly-owned subsidiary of our Company. The credit agreement contains customary
representations, warranties, covenants and events of default. The unused portion
of the facility is subject to a commitment fee of 0.35%, which is due upon
expiration of the facility.
Cash Flows
The following table presents information concerning our cash flows for the three
months ended May 1, 2020 and May 3, 2019.
                                            Three Months Ended
                                       May 1, 2020      May 3, 2019
                                              (in thousands)
Net change in cash from:
Operating activities                  $    (20,337 )   $     (3,025 )
Investing activities                        (1,020 )         (7,016 )
Financing activities                        (4,491 )         (8,375 )

Change in cash and cash equivalents $ (25,848 ) $ (18,416 )





Operating Activities - Cash used by operating activities totaled $20.3 million
and $3.0 million for the three months ended May 1, 2020 and May 3, 2019,
respectively. The increased use of our operating cash was primarily driven by
the increase in our net accounts receivable balance due to a decrease in
collection rates as a result of COVID-19, along with the payment of annual
bonuses. Both items were partially offset by our net transactions with Dell. We
expect that our future transactions with Dell will be a source of cash over time
as we anticipate that our charges to Dell will continue to exceed Dell's charges
to us, although the timing of charges and settlements may vary from period to
period.
Investing Activities - Cash used in investing activities totaled $1.0 million
and $7.0 million for the three months ended May 1, 2020 and May 3, 2019,
respectively. For the periods presented, investing activities consisted
primarily of capital expenditures for property and equipment to support our data
center and facility infrastructure as well as certain capitalized cost related
to the development of our new security software application.
Financing Activities - Cash flows used in financing activities totaled $4.5
million and $8.4 million for the three months ended May 1, 2020 and May 3, 2019,
respectively. The use of cash flows for the three months ended May 1, 2020
reflected employee tax withholding payments of $4.5 million on restricted stock
awards paid by us. The use of cash flows for the three months ended May 3, 2019
reflected employee tax withholding payments of $7.5 million on restricted stock
awards paid by us and our repurchase of $0.9 million of our Class A common stock
pursuant to our stock repurchase program, which terminated on May 1, 2020.
Off-Balance Sheet Arrangements
As of May 1, 2020, we were not subject to any obligations pursuant to any
off-balance sheet arrangements that have or are reasonably likely to have a
material effect on our financial condition, results of operations or liquidity.

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Critical Accounting Policies
The unaudited condensed consolidated financial statements included elsewhere in
this report have been prepared in accordance with GAAP for interim financial
information and the requirements of the SEC. Accordingly, they do not include
all of the information and disclosures required by GAAP for a complete financial
statement presentation. The year-end condensed balance sheet data was derived
from audited financial statements, but does not include all disclosures required
by GAAP. In the opinion of management, all adjustments consisting of normal
recurring accruals and disclosures considered necessary for a fair interim
presentation have been included. All inter-company accounts and transactions
have been eliminated in consolidation.
As described in "Notes to Condensed Consolidated Financial Statements-Note
1-Description of the Business and Basis of Presentation," we have adopted the
new accounting guidance set forth in ASC 350 and ASC 326. Management assessed
the critical accounting policies as disclosed in our Annual Report and
determined that there were no changes to our critical accounting policies or our
estimates associated with those policies during the three months ended May 1,
2020.
Recently Issued Accounting Pronouncements
See "Notes to Condensed Consolidated Financial Statements-Note 1-Description of
the Business and Basis of Presentation" in our condensed consolidated financial
statements included in this report for a description of recently issued
accounting pronouncements and our expectation of their impact, if any, on our
financial statements.
Item 3. Quantitative and Qualitative Disclosures About Market Risk

Our results of operations and cash flows have been and will continue to be
subject to fluctuations because of changes in foreign currency exchange rates,
particularly changes in exchange rates between the U.S. dollar and the Euro, the
British Pound, the Romanian Leu and the Canadian Dollar, the currencies of
countries where we currently have our most significant international operations.
Our expenses in international locations are generally denominated in the
currencies of the countries in which our operations are located.
As our international operations grow, we may begin to use foreign exchange
forward contracts to partially mitigate the impact of fluctuations in net
monetary assets denominated in foreign currencies.
Item 4. Controls and Procedures
Limitations on Effectiveness of Disclosure Controls and Procedures
In designing and evaluating our disclosure controls and procedures, as defined
below under SEC rules, management recognizes that any controls and procedures,
no matter how well designed and operated, can provide only reasonable assurance
of achieving the desired control objectives. In addition, the design of
disclosure controls and procedures must reflect the fact that there are resource
constraints and that management is required to apply its judgment in evaluating
the benefits of possible controls and procedures relative to their cost.
Evaluation of Disclosure Controls and Procedures
Disclosure controls and procedures (as defined in Rules 13a­15(e) and 15d­15(e)
under the Securities Exchange of 1934, or Exchange Act) are designed to ensure
that information required to be disclosed in reports filed or submitted under
the Exchange Act is recorded, processed, summarized and reported within the time
periods specified in SEC rules and forms and that such information is
accumulated and communicated to management, including the chief executive
officer and the chief financial officer, to allow timely decisions regarding
required disclosures.
In connection with the preparation of this report, our management, under the
supervision and with the participation of our Chief Executive Officer and Chief
Financial Officer, conducted an evaluation of the effectiveness of the design
and operation of our disclosure controls and procedures as of May 1, 2020. Based
on that evaluation, our management has concluded that our disclosure controls
and procedures were effective as of May 1, 2020.
Changes in Internal Control over Financial Reporting
Internal control over financial reporting (as defined in Rules 13a-15(f) and
15d-15(f) under the Exchange Act) is a process designed to provide reasonable
assurance regarding the reliability of financial reporting and the preparation
of financial statements for external purposes in accordance with generally
accepted accounting principles. Internal control over financial reporting
includes those policies and procedures which (a) pertain to the maintenance of
records that, in reasonable detail, accurately and fairly reflect the
transactions and dispositions of assets, (b) provide reasonable assurance that
transactions are recorded as necessary to permit preparation of financial
statements in accordance with generally accepted accounting principles, (c)
provide reasonable assurance that receipts and expenditures are being made only
in accordance with appropriate authorization of management and the board of
directors, and (d) provide reasonable assurance regarding prevention or timely
detection of unauthorized acquisition, use or disposition of assets that could
have a material effect on the financial statements.

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There were no changes in our internal control over financial reporting that occurred during the quarter ended May 1, 2020 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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