ServiceNow announced that NHS Scotland is using ServiceNow’s Now Platform as the digital backbone of its program to rapidly roll out the vaccine to protect citizen health in the fight against COVID-19. NHS Scotland’s vaccine management system, developed on the Now Platform, integrates and digitizes the entire vaccine administration process. Launched nationwide on January 20, the system enabled NHS Scotland to hit the ground running, scheduling 220,000 vaccination appointments in the first 12 hours. To meet the demand for vaccinations in a timely and safe manner, NHS Scotland required an extensive system to drive the Scottish Government’s ambition to vaccinate 5.5 million citizens in just three months. Built on the ServiceNow Now Platform, in just six weeks, NHS Scotland’s vaccine management system enables the scheduling and recording of vaccinations for all 5.5 million citizens and allows the general population to book their own appointments through a Citizen Portal.