ServiceNow ‘s CEO highlights the company's growth and innovation in generative artificial intelligence (Gen A.I.) and domain-specific large language models (LLMs). With a dedicated team of 25,000 employees, ServiceNow is focused on transforming business and simplifying complex organisations. Their A.I. platform is designed for business transformation, doubling Gen A.I. revenues every quarter and outperforming forecasts.

The CEO acknowledges the achievements of Microsoft and NVIDIA in the A.I. space, while pointing out that ServiceNow stands out for its modern architecture and ability to ingest data from client systems for maximum security and speed. The ServiceNow platform acts as an I.A. operating system for businesses, enabling productivity gains and effective digital transformation.

ServiceNow uses its own technology before bringing it to market, resulting in 55% improvements in engineering productivity. The CEO emphasises the importance of automation in enabling employees to focus on knowledge work and improving customer satisfaction.

The CEO does not express major concerns about competition from Salesforce and Workday, pointing out that ServiceNow offers a unified platform that encompasses a company's entire value chain. He confirms that ServiceNow is gaining market share and describes itself as a ‘unicorn’ in the enterprise software industry, with significant organic growth and a market potential of $275 billion.

He concludes by discussing the zero impact of cybersecurity incidents on ServiceNow's systems and unveiling Raptor DB, a new invention that will ingest and process massive volumes of data, powering the automation and improvement of business processes through Gen A.I. ServiceNow expects to grow organically and has no immediate plans for major acquisitions, focusing instead on internal innovation.

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