ServiceNow announced new investments in accessibility to make the Now Platform more inclusive for a wide range of diverse needs, whether physical or cognitive. The company created a cross-functional organization, the Center of Excellence for Accessibility, and appointed Apple and Nike veteran Eamon McErlean as vice president and global head of accessibility to lead inclusive innovation on the Now Platform. According to the U.S. Centers for Disease Control and Prevention (CDC), 61 million Americans or 1 in 4 adults have a disability. Under McErleans leadership, and in partnership with engineering leaders across ServiceNow, the Center of Excellence for Accessibility will provide ServiceNow product teams with resources and training across research, design, engineering, and product management, to help ensure the companys products provide an optimal experience for all users. The Center will also work closely with other departments within ServiceNow to maintain an inclusive and accessible work environment for the companys more than 16,000 global employees. This goes beyond physical accessibility, such as wheelchair ramps and accessible restrooms, with a focus on digital accessibility, where information and communication technologies are accessible to everyone. Throughout 2022 and beyond, the Center of Excellence for Accessibility will closely collaborate with ServiceNows partners and customers, who are on their own accessibility journeys, as well as existing internal employee groups, to solicit continuous feedback on ServiceNow products. This will prioritize accessibility compliance early in the design and development process and reduce the need for future product fixes.