ServiceNow announced new updates to its Vaccine Administration Management solution and unveiled its new Healthcare and Life Sciences Service Management product. The announcement was made at Knowledge 2021, ServiceNow’s digital experience for its customers, partners, and developer community. ServiceNow continues to support the delivery of millions of COVID vaccinations across the globe with workflows that connect organizations’ existing technology infrastructure to help orchestrate the critical elements of the vaccine management process, including distributing, administering, and monitoring vaccinations. The new Healthcare and Life Sciences Management product will improve end-to-end patient experiences. In the collective effort to vaccinate the global population, there is a clear need for agile technologies that link existing systems, can be configured and adapted to support organizations of all sizes, and accommodate different scheduling and inventory needs. ServiceNow’s Now Platform and Vaccine Administration Management solution provide this flexibility and are being used by organizations around the world. The state of North Rhine-Westphalia in Germany needed a robust system of action to manage the vaccination of millions of its citizens. With ServiceNow and T-Systems, a German global IT services and consulting company, it was able to register 120,000 people for vaccination appointments within just two hours of launching and booked 5,000 appointments per minute at its peak. ServiceNow is also supporting the rollout of vaccinations in Saxony, Germany, working closely with The German Red Cross, DRK and other technology providers such as T-Systems. New capabilities bring more flexible scheduling and inventory management: ServiceNow is introducing key updates to its Vaccine Administration Management solution to continue helping organizations efficiently convert vaccines into vaccinations. With the new capabilities: Clinicians and staff can now schedule walk-up appointments on-site for first and second dose appointments, allowing for in-person registration. Contact center agents have access to all of the available appointment times instead of having to choose the first available, allowing flexibility and choice to recipients who lack internet access and must schedule an appointment over the phone. People have the flexibility to reschedule appointments to different vaccination centers, based on what is convenient for them.