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SERVICENOW, INC.

(NOW)
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Delayed Quote. Delayed Nyse - 01/27 07:00:00 pm
528.69 USD   +9.14%
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ServiceNow : How Scheidt & Bachmann improved the car parking experience

01/06/2022 | 10:58am EST

Remember the days when you needed a pocket of change to pay for parking your car? How things have changed!

Today, the focus is on smart parking solutions with ticketless entry, automatic license plate recognition, live monitoring of parking space availability, the use of QR codes, UHF windscreen tags, radio frequency identification, and payment cards.

A smooth customer experience

Car parking is big business. Car park, garage, and lot owners at airports, railway stations, retail parks, and corporate offices know that today's parking areas need to be fully operational 24/7. They must enable drivers to use them-and pay for them-quickly and easily, with minimal fuss.

By making the customer experience smooth, simple, and convenient, car parks have become a great opportunity to bring a service culture, with added value, to an interaction that used to be cold and impersonal.

Staying operational 24/7

With technology now at the heart of the way car parks are operated, it's imperative these solutions are always fully operational-and maintenance and repairs are organized and executed with precision. Many of the innovations that are now standard features of today's car parks have been developed by Scheidt & Bachmann.

We're a world leader, active in 50 countries. We wanted the right technology partner to equip us with the skills and solutions to successfully manage the efficient delivery of our portfolio of services. We also wanted a partner to help our customers get the best value from our technology, maximize income from their car parks, and meet their corporate goals.

For us, that partner is ServiceNow and its Field Service Management (FSM) and Customer Service Management (CSM) solutions. Our old, self-developed tool served us well for 20 years but, admittedly, wasn´t up to date anymore. We replaced it with a harmonized service management tool and a fully integrated customer portal through which customers can log information and request assistance 24/7.


Now, if any of our technology needs attention at any parking location, a ticket is raised through FSM, an engineer is immediately dispatched, and the customer is automatically notified. Our engineers use a mobile app to order any materials they need and to stay connected with their base and the customer.

Improved productivity

One of the key business benefits of using ServiceNow is the real-time data that enables us to investigate every service call. We can look at the dwell time, review response times, and consider the optimum level of spare parts that engineers need to achieve a first-time fix. It also provides better recording and tracking of warranty work.

Each engineer's location is tracked in real time, enabling efficient routing to the next job. This speeds response times and ensures we have the right people in the right place at the right time, significantly increasing productivity.

Our upgraded service management is a big hit with our customers too. An impressive 97% tell us they're satisfied or very satisfied with the service we deliver, compared to a previous satisfaction rate of just 50%.

ServiceNow provides a benchmark for the future development of our business, and it will be the platform that enables us to deliver additional services and growth.

Find out more about how we transformed the customer experience in our Now at Work session. Registration is free.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Disclaimer

ServiceNow Inc. published this content on 06 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 06 January 2022 15:57:13 UTC.


ę Publicnow 2022
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Analyst Recommendations on SERVICENOW, INC.
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Financials (USD)
Sales 2021 5 884 M - -
Net income 2021 236 M - -
Net cash 2021 1 671 M - -
P/E ratio 2021 450x
Yield 2021 -
Capitalization 105 B 105 B -
EV / Sales 2021 17,6x
EV / Sales 2022 13,7x
Nbr of Employees 13 096
Free-Float 99,6%
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Technical analysis trends SERVICENOW, INC.
Short TermMid-TermLong Term
TrendsBearishBearishNeutral
Income Statement Evolution
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Mean consensus BUY
Number of Analysts 36
Last Close Price 528,69 $
Average target price 701,03 $
Spread / Average Target 32,6%
EPS Revisions
Managers and Directors
William R. McDermott President, Chief Executive Officer & Director
Gina M. Mastantuono Chief Financial & Accounting Officer
Frederic B. Luddy Chairman
Chris Bedi Chief Information Officer
Chirantan C. J. Desai Chief Product Officer
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