ServiceNow announced new investments in accessibility to make the Now Platform more inclusive for a wide range of diverse needs, whether physical or cognitive. The company created a cross-functional organization, the Center of Excellence for Accessibility, and appointed Apple and Nike veteran Eamon McErlean as vice president and global head of accessibility to lead inclusive innovation on the Now Platform. McErlean most recently served as the senior director of reliability at Nike, where he built the company's digital accessibility initiatives from the ground up to ensure accessibility standards were embedded throughout product lifecycles.

He's also held senior positions at Apple and the Royal Caribbean Group. McErlean will report into Jon Sigler, senior vice president of ServiceNow's Platform business unit.