ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today
announced the release of the ServiceNow App Creator enabling 'citizen
developers' to easily create intuitive enterprise applications on the
ServiceNow Service Automation Platform. With a simple
"point-click-publish" approach, non-technical IT personnel through
technically-savvy developers can rapidly build custom applications that
use forms-based workflow to automate IT or line of business processes.
App Creator ensures "best practice" development of custom applications
without requiring coding or technology expertise.
Gartner defines a 'citizen developer' as a user who creates new business
applications for consumption by others using development and runtime
environments sanctioned by corporate IT. In a July 14, 2011 press
release, Gartner stated that citizen developers will build at least 25
percent of new business applications by 2014.
"We constantly see our customers developing their own applications on
our platform. The App Creator sets a new, low threshold for mere mortals
to stand up a new application in just minutes," said Fred Luddy, founder
and chief product officer, ServiceNow. "ServiceNow is empowering IT with
a powerful platform for automating services delivered across the
enterprise."
"App Creator provides a breakthrough in simplifying the process of
building custom applications," said Jim Uomini, service level manager,
Information Technology Services, University of San Francisco (USF). "We
have been developing two to three custom applications per year on the
ServiceNow platform, and App Creator improves the speed and organization
of application development which is critical when IT resources are
limited." With the power of the ServiceNow platform, USF has been able
to develop applications for budget request intake, student data
requests, digital signage requests, campus ID and security, online
support for students - and they're just getting started.
'Citizen Developers' Unleash the Power of the ServiceNow Platform
Hundreds of customers have created more than a thousand applications on
the ServiceNow platform. App Creator simplifies and standardizes common
tasks, opening up development to a broad spectrum of people. Some
customer-built applications include:
-
Employee onboarding application to provide a properly configured
computer, email account, network privileges, badge and other items to
new employees through a self-service, automated process
-
Public events management application to schedule resources, manage
incidents and perform post-event analysis
-
Software bug tracking application to track reported bugs, configure
the bug status, move the bug to another status or delete the bug
-
Supplier self-service application to self-provision required services
through a portal
-
Work order management application to track employee request for
equipment and other assets
-
Process rebate fulfillment application to track rebates requested and
fulfilled, route approvals and deliver analytics related to costs and
redemption rates
-
Gift card inventory management application to streamline the
production and release process of gift cards across four functional
groups
This week at Knowledge13?, the largest gathering of IT professionals
using cloud services for enterprise IT service automation, there are
over 20 sessions, labs and related activities dedicated to custom
application development and the ServiceNow platform. Knowledge13 is
being held May 12-16, 2013 in Las Vegas.
Each year, through the Innovation of the Year Award, ServiceNow honors
IT organizations that have developed innovative applications on the
ServiceNow Service Automation Platform and achieved positive business
impact. Attendees at Knowledge13 will determine the winner onsite. Past
winners of the prestigious Innovation of the Year Award include CERN,
Morrison Foerster, Pacific Life and VeriSign.
ServiceNow is also hosting its first-ever CreateNow Custom App
Development "hackathon" to provide a competitive, application
creation-learning environment for hundreds of ServiceNow administrators
and developers. CreateNow provides an opportunity for novice and
experienced users to discover the power of the ServiceNow platform.
Availability
The ServiceNow App Creator is available today to all current ServiceNow
customers. For more information about App Creator, please go to http://www.servicenow.com/platform.do.
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About ServiceNow
ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers
use our extensible platform to build custom applications for automating
activities unique to their business requirements. For more information,
visit www.servicenow.com.
ServiceNow and the ServiceNow logo are registered trademarks of
ServiceNow. Knowledge is a trademark of ServiceNow. All other brand and
product names are trademarks or registered trademarks of their
respective holders.
Media Contacts:
ServiceNow
Liza S. Goldberg,
408-501-8553
liza.goldberg@servicenow.com
or
Schwartz
MSL
Kim McCrossen, 781-684-6253
servicenow@schwartzmsl.com
or
Investor
Contact:
ir@servicenow.com