ServiceNow and Amazon Web Services announced an expanded strategic collaboration with new capabilities to accelerate AI-driven business transformation across every corner of the enterprise. A new connector enables the seamless use of multimodal models developed and trained on Amazon Bedrock for GenAI-powered workflows in the Now Platform. Additional automation solutions and integrations to seamlessly manage security incidents and procurement are now available on the AWS Marketplace.

By deepening its collaboration with AWS and expanding geographically to Canada and Europe expected in 2025, the companies are supercharging value to customers across key industries, including telco, technology, financial services, education, and retail. Connecting Amazon Bedrock models to ServiceNow helps enterprises boost the development and deployment of GenAI solutions. The new connector allows customers to connect seamlessly to their choice of third-party models, based on their specific workflow needs, such as summarization, advanced analytics, or code generation.

Data remains private and secure through ServiceNow and AWS, and customers can set up the integration quickly and easily. Today, ServiceNow is also announcing the availability of new solutions in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS. ServiceNow Security Incident Response integration with AWS Security Hub: AWS Marketplace?

Uses security findings from AWS Security Hub to automate the creation of security incidents in SecOps on the Now Platform, often resulting in faster, more efficient incident response and remediation. Resolved incidents and findings will then automatically be updated in AWS Security Hub. Integration with Amazon Business Procurement ?

Integrates Amazon Business procurement with ServiceNow Procurement Operations to enable greater visibility into approved suppliers, purchase requests, changes to prices, order confirmation, and shipping notifications. This streamlines the approval and onboarding of Amazon Business as a supplier for the enterprise and provides built-in governance and procurement policies for Now Platform users.