SurveyMonkey announced a new integrationwith ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. The integration provides customers with the data-driven stakeholder insights they need to improve employee engagement, build customer relationships, and accelerate business growth as the future of work continues to evolve. The integration will help enterprises bridge the gap between automating feedback and creating meaningful improvements for customers, employees, and organizations overall.

With AI-powered analysis, advanced segmentation capabilities, contextual targeting, and omni-channel feedback collection, workflows can streamline how people work and promote greater efficiency. Organizations with various needs can benefit from this integration's robust capabilities: Improve the customer experience: Enable customers to share feedback through multiple channels in all stages of their journey to track and improve customer satisfaction. Increase employee retention: Collect critical feedback from employees in one place, enabling workforces to take action to boost employee engagement, happiness, and retention.

Boost team productivity: Automatically track, manage, and resolve inefficiencies by channeling direct stakeholder feedback into your system of record.