Serviceware SE co-operates with the Technical University Darmstadt ("TU Darmstadt") at the joint practice-oriented research in the field of Artificial Intelligence ("AI"). The partners have now signed a corresponding co-operation agreement. The goal is joint work and research on current issues in the field of Artificial Intelligence. The result of the research is to include possible applications of AI in the digital economy. Consequently, Serviceware and TU Darmstadt plan the conduct of joint studies in the field of AI under the leadership of the Head of the Software & Digital Business Group and AI Expert Proessor Dr. Peter Buxmann. Serviceware expects from this co-operation, in addition to further findings for science and the software industry, general concrete impulses for the further development of its own integrated Enterprise Service Management (ESM) platform. The Serviceware platform is predestined to accelerate and optimise service processes and decisions in future on the basis of the existing comprehensive database by means of Artificial Intelligence. Already in the short term AI can contribute to the efficient implementation of routine tasks. Direct points of reference result, for instance, for the Knowledge Management module of the platform, which has been developed by the Serviceware subsidiary SABIO.