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    SJJ   DE000A2G8X31

SERVICEWARE SE

(SJJ)
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Serviceware Se Accelerates the Digital Transformation of Enterprise-Wide Service Management Driven by Artificial Intelligence (AI) with the Release of Serviceware Processes 7.0

07/28/2021 | 03:00am EST

Serviceware SE is accelerating the digital transformation of enterprise-wide service management driven by artificial intelligence (AI) with the release of Serviceware Processes 7.0. The new version of the module of Serviceware's integrated ESM (Enterprise Service Management) platform provides companies with numerous new features that increase productivity in service management and significantly accelerate all service processes. Serviceware Processes 7.0 features new AI-based solutions for service centers. Furthermore, the messaging and chat solution from smoope has been integrated into Serviceware Processes 7.0. The innovative solution from smoope integrates seamlessly with apps and existing websites and enables users to contact service organizations in context. Serviceware Processes 7.0 makes it possible to automatically classify service requests and quickly provide answers through the use of unstructured data. This increases the quality of handling service requests and reduces the response time in answering requests. Service organizations achieve greater efficiency through the new portal for service consumers and fast, web-based workspaces for agents. All services are bundled in the portal. The structure and presentation can be conveniently controlled by the customer. A clear focus on independent solution finding for service consumers increases customer satisfaction and at the same time creates relief for service agents.


ę S&P Capital IQ 2021
All news about SERVICEWARE SE
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07/28Serviceware Se Accelerates the Digital Transformation of Enterprise-Wide Service Manage..
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07/23Serviceware SE Provides Revenue Guidance for the Full Year of Financial Year 2020/2021
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06/10Serviceware SE Reaches Contract for the Introduction of Its ESM System
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05/26Serviceware Se Acquires Leading Wholesale Group in Europe as A New Customer
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05/03Serviceware Continues to Expand Internationally and Wins Insurance Group as Customer
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03/26Serviceware SE Reports Earnings Results for the Full Year Ended November 30, 2020
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Financials
Sales 2021 80,0 M 90,3 M 90,3 M
Net income 2021 0,70 M 0,79 M 0,79 M
Net cash 2021 34,0 M 38,4 M 38,4 M
P/E ratio 2021 243x
Yield 2021 -
Capitalization 179 M 201 M 202 M
EV / Sales 2021 1,81x
EV / Sales 2022 1,50x
Nbr of Employees 503
Free-Float 37,2%
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Mean consensus BUY
Number of Analysts 1
Last Close Price 17,00 €
Average target price 33,00 €
Spread / Average Target 94,1%
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Managers and Directors
Dirk Karsten Martin Chief Executive Officer & Managing Director
Harald Popp Deputy Chairman & Chief Financial Officer
Jean Christoph Debus Chairman
Alexander Christoph Becker Chief Operating Officer & Managing Director
Ingo Bollh÷fer Member-Administrative Board
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