Singapore Changi Airport: Latest COVID-19 Update.

We're currently experiencing extremely high call volumes. Please refrain from calling unless you're travelling in the next 72 hours so we can help those needing urgent rebooking.

Our Commitment

Thank you for the trust you place in us to fly Royal Brunei Airlines. These are unprecedented times in the travel industry and we ask you check government travel advice of your origin, departure, transit and home nation before travelling.

Please be assured that our teams are working closely with all stakeholders. We'll do everything we can to help support our guests at this time.

With the ongoing impact of coronavirus (COVID-19) globally and numerous travel restrictions from various Governments, demand for air travel across the world has declined significantly. Royal Brunei will therefore operate a revised and substantially reduced flying program across June, July and August.

A new temporary flying program will operate until 11:59pm on 31 August 2020, directly connecting Brunei to Kuala Lumpur, Singapore, Melbourne, Hong Kong, and Manila only. This retains vital connectivity for services, supplies and the small numbers of guests who must and are able to travel onto other destinations.

At the current time, transit through Singapore Changi Airport is not permitted although an application process is underway with the Civil Aviation Authority of Singapore (CAAS). For guests requiring travel to London (who hold relevant government approvals), the RB Singapore schedule in July and August has been timed to connect with Singapore Airlines, flight SQ322 every Thursday. For departure from the UK, SQ317 leaves every Monday connecting with RB on Tuesday. In the event that transit is permitted guests will be required to purchase the Singapore Airlines flight sector themselves as a separate booking.

The suspension of RB Link flights to Borneo destinations in partnership with Malindo Air will remain in place until 30 November 2020. The suspension will be reviewed regularly in line with demand for international air travel and government directives in place then.

Guests on affected flights will be contacted by our RB Customer Service Centre over the coming days for alternative flight arrangements. We're currently experiencing extremely high call volumes, please refrain from calling unless you're travelling in the next 72 hours so we can help those needing urgent rebooking. Guests may submit a Request Form for us to process your requests.

All other flights not shown below are not operating during June, July and August 2020.

Details of all operating flights are shown here.

RB is pleased to announce there will be flights available between Bandar Seri Begawan and London v.v. at the following times:

Date	Flight No. 	Route 	Departure 	Estimated Arrival
Friday, 19 June 2020 	BI003 	Bandar Seri Begawan to London 	22:50 	06:20 (+1 day)
Saturday, 20 June 2020 	BI004 	London to Bandar Seri Begawan 	22:30 	19:10 (+1 day)

These flights will be available for purchase in limited numbers to all guests who meet the strict criteria for travel into Brunei, UK or their final destination.

Please note it is our guests responsibility to ensure they meet the criteria and have all appropriate approvals and documentation. Without this RB is not permitted to allow guests to travel inline with international air transport regulations.

Details of the latest travel conditions for entering and leaving Brunei can be located at our dedicated COVID-19 page and visiting the 'Travel Advice from Brunei and other countries' section.

Outbound Travel - Brunei to UK

Flights are now available to book through www.flyRB.com with adult economy one-way travel priced at BND1,210 including 30kg allowance.

Guests who have existing tickets for July and August who wish to travel on this flight are advised to contact our Customer Service Centre. The full value of your existing ticket will be transferred with no additional fees. Any difference in total value will apply and refunds of any residual amounts won't be permitted.

From 8 June 2020 inline with UK government requirements, guests who are travelling to the UK will need to self isolate (mandatory) in the place they are staying in the UK for 14 days and fill in an online passenger accommodation and contact form before travel. This provides: -

the name of the airport, port or station they'll be arriving into

the date they'll be arriving

their flight number

the address they'll be staying at for the first 14 days while they're in the UK

their phone number and email address

Border Force officers will undertake spot checks at the border. Those found not to have completed the online form will be asked to and may receive a Fixed Penalty Notice of GBP100 if they refuse. In addition, if the individual is neither a British citizen nor a non-British citizen resident in the UK, a Border Force officer may decide that the individual should be refused entry.

British citizens and foreign nationals who fail to comply with the mandatory self-isolation condition could face enforcement action, including a fixed penalty notice of GBP1,000 in England and Wales or potential prosecution and unlimited fine.

The latest information and guidance on these measures can be found at UK government website and exemptions here.

Inbound Travel - UK to Brunei

Travel on the inbound flight will be more limited in numbers and priced at GBP 822 adult economy one-way travel including 30kg baggage allowance. This flight will not be available online and guests are requested to contact our London Customer Service Centre at lonres@rba.com.bn or Brunei Customer Service Centre for booking.

London Heathrow Operations

Please note RB operations at London Heathrow are relocated to Terminal 2 from Terminal 4 until further notice. This is due to the terminal consolidation by Heathrow Airport Limited arising from the reduced passenger capacity at all terminals in London Heathrow.

RB check-in counters are located at Terminal 2, Departure Hall. Guests can refer to the flight information display screen (FIDS) for check-in information upon arrival at the airport. Guests are encouraged to arrive at the terminal early to allow sufficient time for check-in and security screening as longer queues are expected during this period.

(C) 2020 Electronic News Publishing, source ENP Newswire