Singapore Telecommunications : Sustainability Report 2022

EMPOWER EVERY GENERATION

SUSTAINABILITY REPORT 2022

About this report

This is the eighth annual Group Sustainability Report (SR2022) by Singapore Telecommunications Limited (Singtel) for the financial year 1 April 2021 to 31 March 2022 (FY2022), and published on 30 June 2022. It covers the Group's strategies, initiatives and performance in relation to Environmental, Social and Governance (ESG) topics of our operations in Singapore, where Singtel is headquartered, and Optus, our wholly-owned subsidiary in Australia. All data, statistics and targets are in relation to the Group's operations in Singapore and Australia unless stated otherwise. Group-level figures are in Singapore dollars, using the exchange rate of A$1 to S$0.99722.

No restatements were made from the previous report except electricity and Scope 2-related figures for Singtel and Singtel Group in 2021 in the Environmental Performance Indicators (page 25-26). We however retained key methodologies on our stakeholder engagement and materiality to provide context on our ambitions and actions that have not changed since our strategic reset in 2021. During the year, we made investments in four IT and digital services companies in Australia. There were no significant changes to our supply chain.

This report captures the highlights and achievements of FY2022 and should be read together with theSingtel Annual Report 2022,Singtel SustainabilityandSR2022webpages, andOptus Sustainability Report, which contain our corporate sustainability information and additional annexes like the GRI Index and EYassurance statement, as well as our inaugural standaloneTCFD Report 2022.

GRI, SASB and TCFD

This report has been prepared to be in line with the updated GRI Universal Standards 2021. It complies with SGX Listing Rule 711 (A) and (B) and incorporates SGX's enhanced disclosures on climate-related information which was released in 2021 where applicable. It also contains our disclosures recommended by SASB based on the Telecommunications Services (Industry Standard, Version 2 18-10).

We endorsed the TCFD framework in 2017 and our TCFD Report 2022presents a detailed discussion of our approach to climate-related governance, strategy, risk management, metrics and targets.

External Assurance

We have engaged Ernst & Young LLP to independently assure a selection of our key ESG disclosures. The independent limited assurance statement (page 67-73) can be read here.

The assurance statement has details on material topics assured, assurance standards used and our procedures, methodologies and assumptions.

Feedback

We are fully committed to listening to our stakeholders and we welcome feedback on this report and any aspect of our sustainability performance. Please address all feedback to the Group Chief People and Sustainability Officer at [e-mail].

	Key Highlights FY2022	02
	Message from Chairman and
	Group CEO	03
	Our Sustainability Approach	05
	Climate Change and Environment
	Climate action	12
	Product stewardship	22
	People and Future of Work
	Workforce safety and well-being	28
	Diversity, equity and inclusion	32
	Building a future-ready workforce	34
	Community Impact
	Bridging the digital divide	41
	Online safety and well-being	43
	Unlocking digital growth opportunities	44
	Equity and inclusion	46
	Sustainable Value Creation
	Responsible business practices	49
	Responsible supply chain management	54
	Customer experience	56
	Driving innovation	56

KEY HIGHLIGHTS FY2022

Achieved

Piloted an internal carbon price

Completed nationwide

Achieved improvement

in GHG emissions intensity of

at S$50 per tonne of

A- score

TCFD analysis for

0.035 tCO2e/TB

in CDP 2021

CO2e on selected Singapore

Singapore and Australia

energy-intensive investments

from 0.045 tCO2e/TB last year

APCO Award

Achieved 7.2% Scope 1 and 2

for our Optus sustainable packaging

absolute GHG emissions reductions

A-

achievements and efforts in the

from last year through energy

telecommunications sector for the

efficiency initiatives and purchase

5th consecutive year

of Renewable Energy Certificates

Recognised by the 2022

Published

Launched iCare

Training investment of

Bloomberg

our Singtel

programme to Singapore

S$19.2 million in

Gender

Group

employees to raise

Singapore and Australia,

Equality Index

Human Rights

greater awareness of the

with S$7.8 million

importance of mental

for the 4th consecutive year

Statement

well-being

focused on future skills

	Community investment of	Singtel Group's Digital Enablement
	programmes have supported
	S$33.4 million
	>740,000
	in Singapore
	beneficiaries since 2015
Social Enterprise	and Australia
Champion	Singtel Touching Lives	Launched
of the Year
Fund has raised	GOMO Donate Your Data and
at the President's Challenge	>S$50 million	Optus Donate Your Device
Social Enterprise Awards 2021	since it was set up in 2002
Completed and externally assured our	Launched our
5G standalone
Scope 3 baseline assessment of all
network, which offers
15 categories indirect GHG emissions
customers early access to the
in accordance with the Greenhouse Gas Protocol
most advanced 5G connectivity

Successful completion of sustainability-linked financing:

Work of Future & PeopleEnvironment & Change Climate Approach Sustainability Our Contents Report this About

Impact Community

Sustainable

S$750 million sustainability-linked loan in April 2021

Launched Singtel Group

Sustainability-Linked Bond Framework, the

first such framework for a telco in Asia Pacific

A$300 million

Optus sustainability-linked bond, the first telco in Australia to do so

Creation Value

Appendix

3 SUSTAINABILITY REPORT 2022

Message from Chairman and Group CEO

2021 was a year of transformation and continuous adaptation. While competitive pressures accelerated in our key markets of Singapore and Australia, COVID-19 made the operating and business environment all that more challenging. As lingering COVID risks remain, we are also seeing the Ukraine conflict impact the global economy, people, businesses and supply chains.

In these tumultuous times, our new corporate purpose, Empower Every Generation, has guided us as we move beyond the current disruption and reinvent ourselves for the 5G era. Introduced last October alongside a set of refreshed core values, it underpins our strategy and reflects our focus on harnessing technology to empower people and businesses and create a more sustainable digital future.

Since we embarked on a reset of our business priorities as well as purpose, we have doubled down on efforts to build our digital core, optimise capital use and unlock value from our assets. We further built on our 5G leadership to reinvigorate our consumer and enterprise businesses, which will place us at the front and centre of this hyper- connected world. Our strategic reset also elevates the importance of people and sustainability, ensuring no one gets left behind, and sustainability is integrated across our network infrastructure and operations. We want to create sustained, purpose- driven impact and value as we embark on our growth areas.

In this eighth Singtel Group Sustainability Report 2022, endorsed by the Singtel Board and Management, we highlight efforts taken as we embraced our new purpose and sustainability framework and executed our digital strategy, and take stock of our progress and achievements against our five-year sustainability 2025 targets.

Taking climate action

The Singtel Group continues to enhance and embed climate action and deliverables into our

business plans. We were the first telco in Asia Pacific to establish a sustainability-linked bond framework in October last year to further align our financing approach with our sustainability strategy. The framework outlines individual Key Performance Indicators (KPIs) and Sustainability Performance Targets (SPTs) that are core to our business, such as emissions reduction targets by 2025, which line up to our previously approved 2030 SBTi targets to achieve net-zero emissions by 2050. These KPIs are also aligned to our management's short and long- term incentive plans. Sustainability-linked financing, such as the A$300 million Optus sustainability- linked bond issued in November last year, provides investors with the opportunity to participate in our sustainability journey.

During the year, we also mobilised key business units including Networks, Property and Finance to further minimise our environmental footprint.

In February this year, we announced that we will be redeveloping the Comcentre building, our corporate headquarters since 1979. The building design and construction of this site will be guided by sustainability principles and an end-to-end carbon neutral development, in support of our vision to forge a greener, sustainable future.

Renewable energy is an area of focus for the Singtel Group, and we appointed a sub-committee within our Management Committee to oversee our renewable energy and decarbonisation strategy. During the year, we awarded a contract for onsite solar photovoltaic deployment at up to eight of our Singapore facilities. The sites, which will be operational by end-2022, will bring our renewable energy in Singapore to ~5 GWh per annum. Energy sources for our Australian operations will also be backed by 100% renewable energy by end- 2025. In addition, we retired 44 GWh of renewable energy certificates to lower our Scope 2 emissions across the Group, with more renewable plans in the pipeline to achieve our emissions targets.

SINGAPORE TELECOMMUNICATIONS LIMITED

SUSTAINABILITY REPORT 2022	4

Our Contents Report this About

To ensure the business continues to reduce emissions from our operations and factor in externalities such as carbon taxes, we piloted an internal carbon price at S$50 per tonne of carbon dioxide, which was applied to selected energy-intensive projects and business case analyses for our Singapore operations.

Climate risk assessment is an important part of our environmental strategy and the publication of the Group's inaugural Task Force on Climate-related Financial Disclosures (TCFD) report demonstrates our commitment to provide transparency to stakeholders on how we are managing climate risk and addressing the transition to net-zero within our business. Singtel is one of a handful of progressive Singapore companies to publish a TCFD report, which includes findings from our detailed study on the physical and transition risks from different climate change scenarios in both Singapore and Australia and their financial impact on our business. You can read the report here.

Community impact

Community impact is a key pillar of our sustainability framework, and we have built on our efforts to do more to support our communities.

In support of our customers' interest to engage in both social and environmental actions, we built on the success of Optus' unique Donate Your Data programme that enables our customers to provide vulnerable people with mobile data access. During the year, we introduced a new Donate Your Device programme that provides vulnerable segments in Australia with devices.

We also extended Donate Your Data to Singapore through our all-digital mobile brand GOMO. We launched this in March 2022 and engaged our GOMO customers to contribute their unused data to support digitally excluded seniors in Singapore, and will expand this to the rest of our Singtel mobile customers. Donate Your Data complements our Singtel Digital Silvers programme, where our staff volunteers teach seniors how to go online safely.

Supporting our people, creating sustainable value

The pandemic has accentuated the importance of employee well-being and staying resilient. Our priority is to help our people remain healthy, both physically and mentally, at work and home. We introduced blended ways of working (B-WoW) during the year

to allow more flexibility in work arrangements for our people, even in a post-pandemic world.

Our people are critical to Singtel's success, and we instil positive qualities and high ethical standards among them through our six refreshed core values. These values reflect our commitment to excellence, innovation and sustainability and serve as the foundation for how we operate our business as we harness the power of technology to enrich the lives of our customers and the broader community. We want our people to develop and grow with the company, advocating for our stakeholders as responsible corporate citizens and sustainability stewards.

Our first Singtel Group Human Rights Statement published in November 2021 reaffirms our commitment to upholding and protecting the human rights of all individuals through a culture of respect, trust and inclusion in our organisation and supply chains, and to doing no harm to any individual or community.

Keeping the momentum

The Singtel Group Sustainability Report 2022 is an opportune time to take stock of how far we have come. Our disclosures published in the report are testament to our good progress and achievements as we continue to be a responsible sustainability steward that positively impacts the diverse communities in the markets where we operate.

On behalf of the Singtel Board and Management, we thank you for your support.

Lee Theng Kiat	Yuen Kuan Moon
Chairman	Group CEO

Work of Future & People Environment & Change Climate Approach Sustainability

Impact Community

Creation Value Sustainable

Appendix

SINGAPORE TELECOMMUNICATIONS LIMITED