Sustainability Report 2021

CONTENTS

03Introduction

CEO Letter

04

SJW Group At A Glance

05

Mission, Vision, and Values

06

About SJW Group

07

Goals

09

11 Our Team

Our Team

12

Health and Safety

14

16 Environmental

Stewardship

Energy Use

17

Environmental Stewardship

18

Water

20

Planning for the Future

21

Conservation - Using Water Wisely

22

Water Quality

24

25 Social Responsibility

Sustainable Infrastructure Investments 26

Customer Outreach | Customer

Satisfaction

28

Water Affordability and Equity

29

Stakeholder Engagement

30

Community Outreach and

Charitable Giving

31

Working with Suppliers to Be a

Force for Good

32

Supplier Diversity

33

Engaging in the Political Process

34

Cybersecurity

35

36Addendum

2

introduction

3

CEO Letter

resilient in

unprecedented times

Introduction

Our Team

Environmental

Stewardship

Social

Responsibility

Addendum

introduction

Letter from Eric Thornburg

For SJW Group, 2021 can be summed up in one word - Resilient. It's evident in our employees and the communities we serve. Each SJW Group subsidiary in California, Connecticut, Maine and Texas has found a way to fulfill our mission to deliver high- quality, reliable water service to our customers

and communities despite various challenges in 2021. We confronted the pandemic, stresses

on some of our water supplies, changing weather conditions, the economic struggles of our customers, and social and societal issues around race and violence in our country.

At the same time as we responded to those challenges, SJW Group's commitment to be a leader across the environmental, social and governance (ESG) issues strengthened in 2021. With the full support of management and SJW Group Board's approval of our 5-year strategic plan, we are more resolute than ever to deliver on our mission and be a trusted partner and force for good in the communities we serve.

Among the ways we took action:

  • Greenhouse Gas (GHG) Inventory - A group-wide analysis was completed to create a starting point for measuring future GHG reduction efforts.
  • Reducing Carbon Emissions - With a GHG inventory in hand, SJW Group has committed to reduce Scope 1 and 2 emissions by 50% from 2019 levels by 2030 (science-based target aligned with the Paris Agreement).
  • Vendor Code of Conduct - Adopted a formal policy that defines and communicates our expectation for vendors that are consistent with the SJW Group Human Rights Policy and ESG parameters.
  • Health and Safety Policy - Formalized our group-level policy that puts health and safety at the center of our day-to-day operations to keep our teammates safe.
  • Environmental Policy - SJW Group has recommitted itself to all the applicable laws and regulations that govern our operations so we can be good stewards of our watershed lands and resources.
  • Diversity, Equity and Inclusion (DEI) - Our DEI initiatives evolved to include implicit bias training for all employees, adjustments of job descriptions to examine them for potential bias, and the continued work of our national employee-led DEI Council. And I was proud to sign on to the CEO Action for Diversity & InclusionTM CEO Pledge as a direct reflection of my own commitment to this important issue.
  • Supplier Diversity - Our results improved substantially as San Jose Water led the way by increasing its addressable diverse spend to 30% in 2020. In 2021, it earned recognition from the California Public Utilities Commission for exceeding the 21.5% goal by having a 30.1% addressable diverse spend. Supplier diversity programs were launched and goals established in all operating areas this year.
  • Climate Change Resilience - We have strengthened our effort to combat climate-related operational impacts such as the February 2021 winter storm in Texas, California's historic drought and the tropical storms in New England. These are just this year's evidence that climate change is here and we need to prepare for future impacts while also working to lessen our own carbon footprint.
  • Environmental Stewardship - Our efforts to protect natural resources for generations to come are strengthened by our partnerships in open space protection, with nearly 1,000 acres of forest in the Santa Cruz Mountains protected this year, and ongoing open space and water company lands initiatives in California, Connecticut and Maine.

While we have accomplished much, our board of directors and leadership team are excited about our path forward. This year, through group-wide efforts development of programs,

our Comprehensive Greenhouse Gas Inventory and Code of Vendor Conduct, we

are laying the framework to be a force for positive

change in greenhouse gas emission reductions and the support of sustainable social and environmental practices through our vendors and supply chain.

At SJW Group, we have over 700 trusted, passionate and socially responsible professionals delivering life-sustaining,high-quality water and exceptional service to families and communities while protecting the environment and providing a fair return to shareholders. They have embraced our mission and vision to enhance our efforts to track, monitor, report and continuously improve our performance in the areas of ESG.

We have faced the unprecedented times of 2021 together, leveraging our national strength with the expertise of our local leadership to be a positive force for good in the lives of our employees, customers and communities. The resilience we have shown together makes me look forward to 2022 with optimism and enthusiasm, with a commitment to serving customers, communities, employees, shareholders and the environment at world-class levels.

Sincerely,

Eric W. Thornburg

Chair, President and CEO, SJW Group

4

SJW Group At A Glance

ASSETS

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Introduction

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Our Team

Environmental

Stewardship

Social

Responsibility

Addendum

New England HQ

Corporate

HQ

introduction

5,400+ 39 400+

5 300+ 160+

~1.5M

Miles of pipe

Water treatment plants

Wells

Wastewater facilities

Water storage facilities

Pumping stations

People served across CA, CT, ME and TX

5

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SJW Group published this content on 15 December 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 15 December 2021 23:08:02 UTC.