Smartsheet announced it is partnering with AWS to launch a new connector that synchronizes data from Smartsheet into Amazon Q Business, a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in customers? enterprise systems. The connector will enable Amazon Q Business customers to query their intelligent assistant for information about their projects, programs, and processes managed in Smartsheet, offering a unified search experience across their knowledge base so employees can make data-driven decisions and operate at peak. While data-driven decisions are vital to an organization?s success, data silos continue to be a significant friction point for many enterprises, where data is often spread across multiple business applications such as Salesforce, Slack, and Smartsheet.

The new connector addresses this pervasive challenge and helps eradicate data silos by securely combining customers? Smartsheet data with other data sources they?ve enabled in Amazon Q Business, such as Salesforce, Slack, Microsoft Teams, and AWS. For the more than 13 million Smartsheet users at companies across the globe, which includes approximately 85% of the 2024 Fortune 500 companies, it will create an opportunity to put their work management data, including sheets, conversations, and file contents, at their fingertips through AWS?s generative AI-powered assistant, optimizing decision-making, improving productivity, and increasing efficiency.

For example, service operations managers can leverage the new connector to deliver complex projects more efficiently and consistently. By asking the Amazon Q Business intelligent assistant specific questions, the team can access insights from multiple data sources, including sheets, conversations, and attachments in Smartsheet that have been connected. The generative AI-powered assistant performs deep searches within the data while respecting access and permission levels, saving valuable time and enhancing project oversight.

This streamlined process improves client retention, increases accuracy, and elevates overall service quality. Smartsheet is partnering with industry leaders like AWS to develop AI capabilities that can help enterprises tackle their mission-critical work more strategically and efficiently. Smartsheet and AWS have built a strong Partnership to drive innovation for their customers and employees.

Earlier this year, Smartsheet announced that it has implemented Amazon Q Business internally to streamline knowledge management and accelerate employee productivity in the cloud. The Smartsheet connector is the latest example of how the two organizations are working together to deliver powerful AI tools that transform how teams work. The company continues to apply generative AI throughout its platform, which was built with practicality, transparency, and customer needs in mind.

Smartsheet AI tools help enterprises quickly extract insights from their data, originate formulas to drive processes and automation, create text and summaries, and accomplish more in Smartsheet with the help of its AI assistant. Now, through the end of December, Smartsheet is making its full suite of AI tools available to all customers so everyone can leverage the power of AI in Smartsheet. The Smartsheet connector is available to Amazon Q Business customers in public preview.