14 December 2011

SMRT statement on Circle Line Train Service Disruption SMRT Corporation Ltd

251 North Bridge Road

Singapore 179102

Tel : 65 6331 1000

Fax : 65 6339 4229 www.smrt.com.sg

On 14 December 2011 at 6.00am, train service on the Circle Line between Marymount and one- north MRT stations was disrupted due to a communication network problem. Our engineers were immediately onsite to attend to the fault and they partially restored train service at the affected stretch by 6.40am. As the fault was not fully rectified, peak hour trains could not be deployed to meet morning peak frequency on the Circle Line. We are still attending to the fault and investigating its cause with the system supplier Alstom. Circle Line train service was restored to its normal schedule at 11.45am.
We activated bus bridging services at 6.30am between Marymount and one-north MRT stations and at 7.35am between Serangoon and one-north MRT stations to provide alternative transport to passengers. The first bus arrived at around 7.00am at Marymount MRT station. Bus bridging services ended at 1pm.
SMRT issued travel advisories through radio stations to inform passengers of the reduced frequencies and alternative transport arrangements including bus bridging services. Public announcements were made and signs were put out to inform affected passengers at stations.
SMRT activated about 100 staff on the ground to assist passengers and resolve the fault. SMRT
also deployed 35 buses for the bus bridging service.
About 1,400 passengers were affected by the disruption this morning. Passengers who were unable to complete their journeys due to the disruption can file a claim for refund at the Passenger Service Centre in any of the 81 SMRT stations.
SMRT apologises for the inconvenience caused.

- End -

CRN: 200001855H

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SMRT statement on Circle Line train service disruption