28 December 2011

Update on North-South and East-West Lines

1. Based on SMRT's preliminary findings, the train stoppages on 15 and 17 December were caused by the disruption of power to the trains when an unprecedented number of sequential power rail claws were dislodged at the Floating Slab Tracks (FST) along the North-South Line.
2. As of today, SMRT has completed securing the claws along all underground FST and Concrete Slab Tracks (CST) on both the North-South and East-West Lines. The tried and tested solution of using cable ties to secure the claws is in line with the recommendation by the original manufacturer.
3. SMRT has brought in international experts to check the system. In the meantime, SMRT will continue to maintain a reduced speed of 40 kph for its trains along the FST between Bishan and Marina Bay Stations on the North-South Line, and between Bugis and Tiong Bahru Stations on the East-West Line. This adds two minutes to normal end-to-end travel time of about 60 minutes. The extra two minutes is similar to the longer travel time on rainy days when trains travel at slower speeds at aboveground stations.
4. SMRT thanks commuters for their patience and support. We are particularly grateful to members of the public who have written to encourage and support our staff, as well as sent flowers and other tokens of appreciation during this period.

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Update on North-South and East-West Lines