29 November 2012

FOR IMMEDIATE RELEASE SMRT Corporation Ltd

251 North Bridge Road

Singapore 179102

Tel : 65 6331 1000

Fax : 65 6339 4229 www.smrt.com.sg

UPDATE ON SMRT SERVICE LEADERS: SMRT MANAGEMENT MEETS SERVICE LEADERS FROM CHINA AT TOWNHALL SESSIONS

1. SMRT Management and staff met up with more than 130 of our Service Leaders
(SLs) from China at two townhall sessions held this afternoon.
2. At the sessions, SMRT's Executive Vice President for Commercial and Roads Ms Teo Chew Hoon shared with our SLs from China various measures that are being implemented and plans to improve their well-being. On concerns raised regarding the SLs' living conditions at the dormitories (Woodlands, Serangoon and Tampines), immediate measures such as repairs to defects and remedial works on broken fittings are currently being made to affected rooms. Fumigation has been arranged to address complaints of bed bugs in some of the rooms.
3. SMRT will continue to work closely with the dormitory operators to ensure that the dormitories of our SLs are kept in good condition.
4. As a large number of our SLs from China have expressed their desire to move out from the dormitories, we will also be arranging alternative accommodation for them at various HDB flats/apartments located island-wide when the leases of their dormitories expire from early 2013.
5. To improve communications with our SLs from China, we have set up a 24-hour hotline and a team of liaison officers which they can call and approach if they have any queries or feedback pertaining to their work, living conditions, or even if they require assistance in any other matters.
6. SMRT is in the process of reviewing the concerns raised regarding the wages of our SLs from China following the discussion on 26 November and will share our decision with them next week.
7. Ms Teo Chew Hoon thanked all our SLs for their hard work on the roads each day and for their cooperation in continuing to work hard despite what has happened in the past three-days. Ms Teo also reiterated that SMRT continues to value SLs who put their best into their duties, and reassured that the lines of communication with them remains open, and that the company will continue to look into their concerns and welfare.

SMRT Corporation Ltd

SMRT continues to assist authorities in their investigations

8. We have been informed by the Police this afternoon that four of our SLs from China have been arrested and charged in Court for their roles in the illegal strike.
9. SMRT will continue to ensure that our bus services continue to operate normally and have been mobilising our resources accordingly. There are also 45 bus drivers from SBS Transit and private operators on standby ready to be deployed to assist us.
10. SMRT and our SLs will continue to cooperate with the authorities and render all assistance to their on-going investigations.

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CRN: 200001855H

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