SoftBank's Digital Shift

SoftBank Corp.

August 4, 2020

0

Digitalization for Consumer Business

Conventional

"New Normal"

Face-to-face/Gathering type

Non-face-to-face/Remote type

Stores

Promote store visits

Face-to-face contact

Reservations/hearings

Online contact

Mass

Large scale on-site events

Live streaming events

retailers

1

Digitalization for Consumer Business

Digitalized customer acquisition events

to prevent spread of infection

Conventional

Large-scale gathering

type events

"New Normal"

Distributed live streaming type events

Crowded

Risk of infection

Main store

Avoid

crowded

situations

Staff

safetySmall

monitors

Small

number of customers

Event

cost efficiency

2

Digitalization for Consumer Business

Number of events

(Weekly average)

1,400

Distributed

live streaming

1,200

type events

1,000

800

600

400

200

0

Jun 2019

Jun 2020

Successfully

maintaining contact

with customers

while preventing the spread of infection

(Note)

Duration: weekend average in June 2019, fourth weekend in June 2020 3 Data collected for SoftBank stores, Y!mobile stores and mass retailers

Digitalization for Enterprise Business

Conventional

"New Normal"

Visit/Face-to-face meeting

Non-face-to-face/Online

On-site hearing

On-site negotiation

Email marketing

Online negotiation

Webinar, etc.

On-site support

Seal on contract

Remote configuration

Digital seal/signature

(Note) Digital signature is available for some products

4

Digitalization for Enterprise Business

Styles of biz discussions

Other

16

June 2020

Online

84%

Online biz discussion

becoming "new normal"

Customers

Sales

SE

5

Digitalization for Enterprise Business

Total number of customer contacts

700,000

730k

DX has increased number of

600,000

customer contacts to by

500,000

c. 3x

400,000

300,000

200,000

260k

100,000

0

Jun 2019

Jun 2020

(Note) The number of customer contacts is the sum of the number of

emails delivered, the number of customers contacted through

6

seminars/webinars, and the number of business meetings

Digital Worker 4000 Project

Increasing productivity and shifting to

high value-added work

Promoting DX in work

Shifting to new workstyles

AI

Customer care

Enterprise

Consumer

RPA

BPR

Online

usage

Technology HR/GA/Finance

7

Earnings Results for the Three Months

Ended June 30, 2020

SoftBank Corp.

August 4, 2020

Disclaimer

Important Notice Regarding Forward Looking Statements and Other Information

This document is based on the information available to SoftBank Corp. ("we" or "the Company") as of the time hereof and assumptions which it believes are reasonable. Statements contained herein that are not historical facts, including, without limitation, our plans, forecasts, strategies and beliefs about our business and financial prospects, are forward-looking statements. Forward-looking statements often include the words such as "targets", "plans", "believes", "hopes", "continues", "expects", "aims", "intends", "will", "may", "should", "would", "could" "anticipates", "estimates", "projects" or words or terms of similar substance or the negative thereof. These forward-looking statements do not represent any guarantee by us or our management of future performance or of any specific outcome are subject to various risks and uncertainties, including, without limitation, general economic conditions, conditions in the Japanese telecommunications market, our ability to adopt new technologies and business models, competition with other mobile telecommunications providers, our ability to improve and maintain our telecommunications network, our reliance on third parties in conducting our business, including SoftBank Group Corp. and its other subsidiaries and associates, our major vendors and suppliers, and other third parties, risks relating to M&A and other strategic transactions, risks relating to information security and handling of personally identifiable information, changes in the substance and interpretation of other laws and regulations and other important factors, which may cause actual results to differ materially from those expressed or implied in any forward-looking statement. The Company expressly disclaims any obligation or responsibility to update, revise or supplement any forward-looking statement in any document or generally to the extent allowed by law or stock exchange rule. Use of or reliance on the information in this material is at your own risk. Information regarding companies other than the Company and our subsidiaries and associates is quoted from public sources and others, and we have neither verified nor are we responsible for the accuracy of information. The information presented herein regarding certain joint ventures and collaborations of the Company, Vision Fund and SoftBank Group Corp. portfolio companies and investments has been selected on a subjective basis, is provided solely for illustrative purposes and does not purport to be a complete listing of all such collaborations or joint ventures. SoftBank Group Corp., the Company and the Vision Fund each have different strategies and objectives with respect to their investments and portfolio company operations. There is no guarantee that any joint venture will be consummated on the terms expressed herein or at all, or that the joint venture will be successful. All such plans are subject to uncertainties and risks, as well as investor consents and regulatory approvals, as applicable. References to such portfolio companies and investments should not be a recommendation of any particular investment.

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Consolidated Results

Q1 Fiscal Year 2020

10

Revenue

[JPY bn]

1,164.9

1,172.6

12,000

1,101.0

10,000

Even with COVID-19 impact

8,000

Increased

6,000

total revenue

4,000

2,000

0

(Notes)

FY2018 Q1

FY2019 Q1

FY2020 Q1

Actuals for FY2018 have been adjusted retrospectively to have

consolidated Z Holdings Corporation (formerly Yahoo Japan

Corporation, hereinafter "ZHD") from April 1, 2018

11

"Yahoo" is used as the segment name when referring to ZHD business

Revenue by Segment

[JPY bn]

1,164.9

1,172.6

Yahoo

238.6

273.9

Distribution/

113.7

110.8

Other, Adjustment

Enterprise

154.5

162.5

Consumer

658.1

625.4

Despite decline of consumer

handset sales, etc.

Increased revenue

in Yahoo and

Enterprise

FY2019 Q1

FY2020 Q1

12

Operating Income

[JPY bn]

268.9

279.9

259.2

2,500

2,000

1,500

1,000

500

0

FY2018 Q1

FY2019 Q1

FY2020 Q1

Up 4%

13

Operating Income by Segment

[JPY bn]

268.9

279.9

Yahoo

36.2

50.6

Distribution

5.3

5.5

Enterprise

28.1

31.3

Consumer

205.7189.4

Other,

-6.5

3.2

Adjustment

FY2020 Q1

FY2019 Q1

Yahoo and Enterprise

contributed to profit increase

14

Adjusted Free Cash Flow (excluding Z Holdings)

[JPY bn]

236.3

Impact from

IFRS 16

2,000

159.0

1,500

136.2

Impact from

IFRS 16

1,000

202.3

128.0

500

0

FY2018 Q1

FY2019 Q1

FY2020 Q1

Up 49%

(Note) Adjusted free cash flow = free cash flow ± total cash flows relating to non-recurring transactions with SoftBank Group Corp. + (proceeds

from the securitization of installment sales receivables - repayments 15 thereof) , excluding ZHD

Net Income

[JPY bn]

161.4

164.8

152.1

1,600

99

One-time

1,400

factors

(gains on sales and

valuations, etc.)

1,200

1,000

800

154.9

600

400

200

0

FY2018 Q1

FY2019 Q1

FY2020 Q1

Excluding one-time factors

of last fiscal year

Flat

(Note)

16

Net Income: net income attributable to owners of SoftBank Corp.

Progress Toward Forecasts

[JPY]

Revenue

Full year 4.9 tn

forecast16,000

14,000

12,000

10,000

8,000

6,000

Progress

24%

4,000

Q1

2,000

1.2 tn

Operating

Good progress

income

towards increased

920.0 bn

Net income

revenue & profit

485.0 bn

30%

31%

279.9 bn

152.1 bn

0

17

Business by Segment

18

Consumer: Revenue

[JPY bn]

635.3

658.1

625.4

Sales of

600.0

128.4

goods

147.0

97.4

Despite decline of handset sales

and others

500.0

11.3

18.9

Service revenues

Electricity

95.0

97.2

Broadband

87.8

remained flat

400.0

300.0

Mobile

200.0

400.5

423.3

412.0

100.0

(Notes)

0.0

Service revenues: sum of Mobile revenue, Broadband revenue and

FY2018 Q1

FY2019 Q1

FY2020 Q1

Electricity revenue

From FY2020, Electricity, previously included in Revenues from sales of

goods and others is presented separately and the breakdown of

19

revenue for FY2019 has been restated accordingly

Consumer: Operating Income

[JPY bn]

205.7

Full year profit

2,000

191.3

189.4

expected to increase

Declined in Q1 due to one-time factors

1,500

Good business

momentum

1,000

kept with continued growth in

smartphone and broadband subs

500

YoY change

-16.4

Handset

Recording of reserve for

-12.0

related

handset related expenses

Decrease in handset sales, etc.

First-year/Half-yearAccounting

-10.0

discounts

change, etc.

0

FY2018 Q1

FY2019 Q1

FY2020 Q1

Other change than above

+5.6

20

Smartphone Cumulative Subscribers

[Mil]

24.50

22.45

20.72

20.0018.89

2.04 mil

net adds

15.00

10.00

Up 9%

Net adds for all brands

5.00

0.00

FY2017 Q1

FY18 Q1

FY19 Q1

FY20 Q1

(Note) Including enterprise subscribers 21

Broadband Cumulative Subscribers

[Mil]

7.70

7.99

7.22

7

6.40

6

5

4

6.05

6.60

3

5.26

24.01

1

0

FY2017 Q1

FY18 Q1

FY19 Q1

FY20 Q1

SoftBank Hikari

Up 9%

(Note) "SoftBank Air" subscribers are included in "SoftBank Hikari" subscribers 22

Enterprise: Revenue

[JPY bn]

162.5

154.5

160.0

147.8

Business140.0

37.5

43.4

solution

30.3

and

others120.0

100.0

47.3

Fixed-line

52.2

49.1

80.0

60.0

40.0

71.9

Mobile

65.2

67.8

20.0

0.0

FY2018 Q1

F2019 Q1

FY2020 Q1

Up 5%

23

Enterprise: Operating Income

[JPY bn]

31.3

300

28.1

250

23.9

200

150

100

50

0

FY2018 Q1

FY2019 Q1

FY2020 Q1

Demand for telework

drove growth

Up 11%

24

Enterprise: Surge in Telework Demand

Remote access to corporate system

Internet access via VPN *1

Web conference

Voice calls

*2

New connected IDs

New connected IDs

New connected IDs

2x

48x

3x

FY2019 Q4

FY2020 Q1

FY2019 Q4

FY2020 Q1

FY2019 Q4

FY2020 Q1

*1 A service that enables access to corporate system with security from PCs

*2 An enhanced voice communication service of Microsoft Teams

25

and smart devices remotely

Yahoo: Revenue

[JPY bn]

273.9

250

231.1

238.6

67.5

72.6

Media

71.9

200

150

100

206.4

Commerce 159.2

166.0

/Other

50

0

FY2018 Q1

FY2019 Q1

FY2020 Q1

Up 15%

(Note) Revenue for Commerce and Media is restated for FY2019 to

reflect the transfer of certain services and subsidiaries from26 Commerce to Media in April 2020

Yahoo: Operating Income

[JPY bn]

50.6

500

39.3

Growth in Commerce

400

36.2

Up 40%

300

200

ZOZO consolidation

+7.0

100

EC usage increase

+7.0

Cost reduction effect

+3.0

0

Ad placement decline

-3.0

FY2018 Q1

FY2019 Q1

FY2020 Q1

27

Yahoo: E-Commerce Transaction Value

[JPY bn]

707.3

7,000

6,000

536.7

584.0

5,000

483.6

4,000

3,000

2,000

1,000

0

FY2017 Q1

FY18 Q1

FY19 Q1

FY20 Q1

Up 21%

Due to ZOZO consolidation

PayPay Mall, etc.

28

PayPay: Cumulative Registered Users

[Mil]

30

20

10

Registered users

exceeded

30 mil

As of June 2020

0

Oct 2018

Jun 2020 (Source) Data by PayPay Corporation, collected from October 5, 2018 to

June 30, 2020

29

(Note) Number of registered users: number of accounts registered

PayPay: Number of Payments

[Mil]

430

400

Number of payments

increased by

300

9x

200

in one year

100

50

0

FY2019

FY2020

Q1

Q2

Q3

Q4

Q1

(Source) Data by PayPay Corporation

30

(Note) Data is as of August 4, 2020

Consolidated Results

[JPY bn]

FY2019

FY2020

YoY

YoY %

Q1

Q1

Revenue

Operating

Income

Net Income

Adjusted

Free Cash Flow

1,164.9 1,172.6

268.9 279.9

164.8 152.1

159.0 236.3

+7.8 +1%

+11.1 +4%

-12.7-8%

+77.3 +49%

(Notes)

Net Income: net income attributable to owners of SoftBank Corp.

Adjusted free cash flow = free cash flow ± total cash flows relating to non-recurring transactions with SoftBank Group Corp. + (proceeds from the

31

securitization of installment sales receivables - repayments thereof) , excluding ZHD

Announced in May 2019

Target of JPY 1 Trillion

Operating Income

Road to Achieve JPY 1 Trillion Operating Income in FY2022

FY2022 Targets

[JPY]

Revenue 5.5 tn

Operating 1 tn

Net Income 530 bn

Income

5.5 tn

4.7 tn

4.9 tn 4.9 tn

912 bn 920 bn

818 bn

1 tn

462 bn 473 bn 485 bn

530 bn

FY18

FY19

FY20

FY22

FY18

FY19

FY20

FY22

FY18

FY19

FY20

FY22

Maximizing our corporate value by

driving two pillar strategies

5G

FinTech

RPA

Growth

Structural

Strategy

Reform

IoT

E-Commerce

AI

Growth Strategy Beyond Carrier

New

Business

Fields

Yahoo/LINE

Telecom

Business

Strategies for JPY 1 tn Operating Income

1

2

3

PayPay as a Platform

Smartphone Expansion and Enterprise DX

Cost Containment

4 Financing and Shareholder Returns

Smartphone Payment

PayPay Strengths

No. of users

No. of merchants

Recognition

App update

30 mil

2.3 mil

No. 1

60 times/year

locations

PayPay pickup

service

COVID-19 alert

function

Link to My

Number Points

PayPay Platform Strategy

Financial Services

Unified PayPay brand

Revenue model establishment

Mobile

Boost of smartphone penetration Differentiation through PayPay

service

E-Commerce

Transition to PayPay Mall and

PayPay Flea Market

Reciprocal customer transfer

Financial Services

To unify existing financial services with PayPay brand

Existing services

After brand change

No. of users

30 mil

Recognition No. 1

(Note) The change of company names is planned after the approval at the shareholders' meeting of each company and approval from the relevant government agencies.

Financial Services

PayPay as a gateway to connect numerous

financial services seamlessly

Insurance

Splitting

Investment/FX

Hotel

bills

Loan

Banking

Taxi

Public Utilities

Communi-

cation

E-Commerce

Card

Lending

Asset management

Mobile

Mobile

PayPay differentiates our mobile services

from others

E-Commerce

Banking / Insurance

Payment

E-CommerceSavings

Asset management

Mobile

Payment

Investment

PayPay Bonus

E-Commerce

PayPay captures more customers leading to

transaction value expansion

PayPay

E-Commerce

Sending customers through

point rewards

/ Recognition improvement

Reciprocal

customer

transfer

No. of users

30 mil

Sending e-commerce users

/ Commission fees

Recognition No. 1

PayPay Platform Strategy

PayPay at core to pursue business synergies

Strengths as No. 1

No. of users

30 mil

No. of merchants

2.3 mil

locations

Recognition

No. 1

App update

60 times/year

Business Synergies

Financial services

Mobile

E-Commerce

Strategies for JPY 1 tn Operating Income

1

2

3

PayPay as a Platform

Smartphone Expansion and Enterprise DX

Cost Containment

4 Financing and Shareholder Returns

Growth

SoftBank Core Business Strategy

Strategy

2

Smartphone Expansion

Enterprise Digitalization

Smartphone cumulative subscribers

[Mil]

24.13

22.08

20.13

30 mil

Target

30 mil

smartphone

users

in FY2023

FY2017

FY18

FY19

FY2023

[Target]

(Note) Including enterprise subscribers

Target 30 mil smartphone users

Thoroughly reinforce our existing strategy

Multi-brand Strategy

Collaboration with

Yahoo and PayPay

Strong acquisition

Trigger for new

subscriptions

Competitors

Competitors

Upgrade promotion

Retention effect

2 Retention effect

Target 30 mil smartphone users

5G Deployment

March 2022

Population coverage 90%+

50,000

base stations

10,000

base stations

Mar 2021

Mar 2022

Smartphone cumulative subscribers

[Mil]

30 mil

24.13

22.08

20.13

5G

smartphones

3G/4G

smartphones

FY2017

FY18

FY19

FY2023

[Target]

Target

60% 5G

smartphone users in FY2023

(Note) Including enterprise subscribers

Growth

SoftBank Core Business Strategy

Strategy

2

Smartphone Expansion

Enterprise Digitalization

Enterprise: Business solution and others revenue

[JPY]

169.2 bn

145.0 bn

128.9 bn

Business solution and

others revenue

double-digit

growth every year

FY2017

FY18

FY19

FY2022

[Target]

Double-digit growth for Business solutions

Leverage DX demand surge in "new normal"

Enterprise Digitalization

Industry Digitalization

Providing more than 100 types of

Solving social issues with the power of

digitalization solutions

AI, IoT, and 5G with partners

Communication

Automation

Data utilization

Online medical care Smart cities Smart distribution

Security

Growth Strategy Beyond Carrier

New

Business

Fields

Yahoo/LINE

Telecom

Business

Growth Strategy Beyond Carrier

Consumer

Enterprise

Profit Target

Profit Target

Profit increase

Double-digit profit

every year

increase every year

New

Business

Fields

Business Target

Business Target

30 mil smartphone

Business solution and others

users in year 2023

Double-digit growth

Yahoo/LINE

Telecom

Business

Yahoo

Profit Target

Profit Operating income increase / ¥225 bn in FY2023

Business Target

First half of To achieve No. 1 in EC 2020s transaction value in Japan

Expansion of PayPay Mall /

PayPay Flea Market

Focus area of shopping

Focus area of reuse

Group Synergies

Customers from media

business

ZOZO and ASKUL, etc.

Customer traffic from Yahoo!

top page

New Business Fields

Profit Target

Reduce losses on equity

method investments

Business Target

Peak out loss on PayPay

PayPay to transition from expansion

period to stable growth

Expansion

Stable

period

growth

Concentrated

Use case

investment to

enhancement

fund vertical

to establish

build-up

stable growth

Profit growth in other leading businesses

SB Payment, Cybereason, WeWork and OYO, etc.

Strategies for JPY 1 tn Operating Income

1

2

3

PayPay as a Platform

Smartphone Expansion and Enterprise DX

Cost Containment

4 Financing and Shareholder Returns

Structural

Reform

Cost Containment Strategy

2

Keep fixed costs flat

Cost efficiency through

group synergies

Cost Strategy 1 Flat Fixed Costs

[JPY]

Fixed

Yahoo

Depreciationcosts

& amortization

(Excl. Yahoo

segment

segment)

Network

Operating

related

expenses

expenses

Personnel

expenses,

c. 4 tn

etc.

commissions per year

Sales

and others

Cost of

goods sold

Variable costs

(Excl. Yahoo segment)

Fixed Costs

(Excluding Yahoo)

c. 1tn /year

(Note) Operating expenses include cost of sales and selling, general and administrative expenses

Cost Strategy 1 Flat Fixed Costs

[JPY]

Reference

SoftBank Consolidated

Business

5.5 tn

Revenue

growth

4.9 tn

Excl. Yahoo

Cost

Cost

Fixed

increase

reduction

costs

associated through cost

with growth

efficiency

1 tn

50 bn

-50 bn

1 tn

Flat

Thorough cost

management

Maximizing

operation efficiency

FY2019

FY2022

Cost Strategy 1 Flat Fixed Costs

Target ¥50 bn cost reduction through 2 pillars

Productivity improvement and workstyle

reform through digitalization

  • Digitization of mobile shop operations

Remoteリモート

Cashless

customer

接客

payment

services

AI

image recognition

2 Workstyle reform in "New Normal"

AI

voice

recognition and emotion

AIanalysis chat

support

Network efficiency and optimization

Optimization of equipment after termination

  • of PHS, 3G, etc.

Downsize

Using

Smart

power saving

machines

meters

2 Infrastructure sharing with KDDI

Mutual use

of equipment

in rural areasPromote 5G in Japan

Cost Strategy Group Synergies

Seek further cost reduction through group synergies

Cost reduction through

joint procurement

Joint procurement

by SoftBank and Z Holdings

Network

equipment

Storage

equipment

Servers

Cost reduction of

¥7.0 bn

Z Holdings

FY2019 Actual

Cost reduction through in-house development

Actively leverage group resources

E.g.) In-house settlement services

Within our group

Within our group

Commerce services

Commerce services

Settlement fee

Sales

reduction

increase

Settlement services

Settlement services

Outside companies

Strategies for JPY 1 tn Operating Income

1

2

3

PayPay as a Platform

Smartphone Expansion and Enterprise DX

Cost Containment

4 Financing and Shareholder Returns

SoftBank Financial Strategy

Generation of stable free cash flow

2

Improvement of

High and stable

financial leverage

3 shareholder returns

  • Generation of Stable Free Cash Flow

[Free cash flow formula] [JPY bn]

Operating cash flow

Increase with

business growth

RefAdj. EBITDA

1,630

1,700

FY18

FY19

FY20

FY21

FY22

CAPEX

Including 5G expansion, maintain at level of

400 bn

400

400

400

FY18

FY19

FY20

FY21

FY22

Investment in growth

M&A investments for future growth

Budget of

50~70 bn

50~70

FY18

FY19

FY20

FY21

FY22

(Notes) Adjusted EBITDA = operating income + depreciation and amortization (including loss on disposal of non-current assets) ± other adjustments CAPEX: acceptance basis, excluding ZHD, rental mobile phones for enterprise customers, and impact from IFRS 16

  • Generation of Stable Free Cash Flow

[Free cash flow formula] [JPY bn]

CAPEX

400

level Investments in Adj. FCF growth

50~70 670+

Impact from

IFRS 16

FCF from previous definition

550

Operating CF

CAPEX

Investment

Adj. FCF

in Growth

Adj. FCF

670+ bn

every year

FY2019 Actual 644.7

(Notes)

Adjusted free cash flow = free cash flow ± total cash flows relating to non-recurring transactions with SoftBank Group Corp. + (proceeds from the securitization of installment sales receivables - repayments thereof) , excluding ZHD

CAPEX: acceptance basis, excluding ZHD, rental mobile phones for enterprise customers, and impact from IFRS 16

  • Generation of Stable Free Cash Flow

[Free cash flow formula] [JPY bn]

CAPEX

400

level Investments in Adj. FCF growth

50~70 670+

Impact from

IFRS 16

FCF from previous definition

550

Operating CF

CAPEX

Investment

Adj. FCF

in Growth

Use of Cash

Improvement of

  1. financial leverage
    High and stable
  2. shareholder returns

(Notes)

Adjusted free cash flow = free cash flow ± total cash flows relating to non-recurring transactions with SoftBank Group Corp. + (proceeds from the securitization of installment sales receivables - repayments thereof) , excluding ZHD

CAPEX: acceptance basis, excluding ZHD, rental mobile phones for enterprise customers, and impact from IFRS 16

2

Improvement of

3

High and stable

financial leverage

shareholder returns

Net Leverage Ratio

No dividend reduction every year /

Improve from 2.4x

total shareholder return ratio of c. 85

(3-year weighted average)*1

DPS in JPY

86α

86

Share

85

buyback

2.4x

2.7x

75

Dividend

2.4x

2.3x

Includes impact from adopting IFRS 16

Excludes impact from LINE TOB

Excludes impact from adopting IFRS 16

FY17 END FY18 END FY19 END

FY22 END

FY18

FY19

FY20

FY2022

Target

Forecast

Target

(Notes) Net Leverage RatioNet Interest-bearing debt / Adj. EBITDA *1 Total dividends and share buybacks for FY20-FY22 / total net income attributable to owners of SoftBank Corp. for FY20-FY22

Summary

To Achieve JPY 1 tn Operating Income

1

2

3

4

Enhance synergies centered on PayPay platform

Target 30 mil smartphones and double-digit business solutions revenue growth annually

Keep fixed costs flat by reducing JPY 50 bn telecom costs

Improve financial leverage and maintain total shareholder return ratio at c. 85%

FY2022 Targets

[JPY]

Revenue 5.5 tn

Operating 1 tn

Net Income 530 bn

Income

5.5 tn

4.7 tn

4.9 tn 4.9 tn

912 bn 920 bn

818 bn

1 tn

462 bn 473 bn 485 bn

530 bn

FY18

FY19

FY20

FY22

FY18

FY19

FY20

FY22

FY18

FY19

FY20

FY22

Corporate Philosophy

Information Revolution ─

Happiness for everyone

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SoftBank Group Corporation published this content on 04 August 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 04 August 2020 08:02:07 UTC