STARHUB LTD ENABLING A DIGITAL SOCIETY
SUSTAINABILITY REPORT
CONTENTS
INTRODUCTION
124 | Innovation & Technology | ||
127 | Cybersecurity | ||
128 | Online Safety | ||
117 | Awards and Recognition |
APPROACH
118 StarHub's Sustainability Framework
118 Sustainability Governance
119 Materiality Assessment
120 Supporting the UN Sustainable Development Goals
122
2021 Performance & New Key Targets
ADVANCING ENVIRONMENTAL SUSTAINABILITY & RESILIENCE
130
Climate Change
130 Energy & Emissions
134 Getting Ahead of the Curve with TCFD
136 Waste
137 Water Use
EMBEDDING RESPONSIBLE BUSINESS PRACTICES
STAKEHOLDER ENGAGEMENT
139 | Business Conduct & Ethics | 156 Summary of Stakeholder Engagement Efforts |
139 | Product Quality & Responsible Selling | 159 Memberships and Associations in 2021 |
140 | Supply Chain Management | |
APPENDIX |
CARING FOR OUR PEOPLE & COMMUNITIES
142
Health & Safety
144 Equality, Diversity & Inclusion
146 Talent Management
149 Investment in Communities
160 StarHub Value Creation Scorecard
161 UN Global Compact Communication on Progress
162 Description and Boundary of StarHub's Material Sustainability Topics
164 TCFD Index
165 GRI Index
169 SASB Index
171 Independent Limited Assurance Report
SUSTAINABILITY REPORT
INTRROODDUCUTCIOTNION
Message from the Board
We are pleased to present StarHub's 11th Sustainability Report.
2021 was a year characterised by uncertainty, however, it brought about many opportunities for us to make excellent progress on StarHub's sustainability targets. Guided by our strategic sustainability charter and as a pioneer in emerging areas such as 5G, we doubled down on our efforts to meet our clean energy and greenhouse gas emissions targets in support of the Singapore Green Plan 2030. Recognising the growing importance of human connections in a world disrupted and divided by the COVID-19 pandemic, we also expanded our commitment to community support together with our longstanding charity partners.
We are honoured and humbled to have improved our placing among the world's front runners of sustainability in the 2022 Corporate Knights Global 100 rankings, gaining international recognition for our sustainable practices. Notably, StarHub has been ranked as the world's most sustainable Wireless Telecommunication Service Provider, as well as emerging first in Singapore among telecommunication providers. These major milestones are a strong endorsement of StarHub's relentless quest to drive a more sustainable future for our businesses, our community and the environment in which we operate.
At StarHub, the Board of Directors is responsible for the strategic direction of sustainability governance, and we have made it our priority to consider sustainability issues as an integral part of our overall strategy. The Management plays a key role to support this integration, in executing and tracking the company's DARE+ transformation and growth strategy for the next five years.
To ensure we take into account our stakeholders' concerns and the latest developments, we have conducted a Materiality Assessment refresh this year whereby the Board-level Risk & Sustainability Committee took a key role in working closely with Management to prioritise the ESG topics that are most material to our business. We will continue to work closely with Management to oversee progress in these key areas.
In 2021, we leapt ahead to start climate impact reporting inaccordance with the recommendations from the Task Force on Climate-Related Financial Disclosures (TCFD). Although the Singapore Exchange (SGX) only mandates the 'comply or explain' reporting requirements to apply from 2022 onwards, we believe aligning to the TCFD recommendations earlier will allow us to build resilience amid the growing climate change threat. Moving forward, we will be conducting more detailed scenario analyses in 2022, to enhance and broaden our climate impact reporting.
As an early signatory to the United Nations (UN) Global Compact, we continue to be committed to the Ten Principles of the UN Global Compact. Many of our initiatives are aligned to the Sustainable Development Goals (SDGs), demonstrating our strong belief that StarHub has the ability to make a significant contribution towards the fulfilment of the SDGs.
Moving ahead, to signal our strong intent to embed Sustainability into the core of all we do, we have set long-term greenhouse gas emissions reduction and renewable energy adoption targets for 2030, to align ourselves to make a positive impact on the climate, the environment and for all our stakeholders.
On behalf of the Board of Directors of StarHub, I thank you for your support of StarHub's sustainability strategy and practices. As a trusted homegrown brand, we will continue to push the boundaries of what is possible and reach new heights, to build a more sustainable future.
Best regards,
Steven T Clontz, Chairman of Board
The information in this report covers all our business units, StarHub Shops (excluding Exclusive Partners unless otherwise stated), data centres, subsidiaries, and associated companies (excluding some new subsidiaries1 and a joint venture2, unless otherwise stated), during our financial year 2021 (1 January to 31 December 2021).
This report adheres to the Singapore Exchange Securities Trading Limited (SGX-ST) Listing Rule 711A on preparing an annual sustainability report and describes our sustainability practices with reference to the primary components set out in the SGX-ST Listing Rule 711B.
This report is also prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option, given its wide adoption and to the extent applicable to StarHub's business operations. The GRI content index can be found on pages 165-168.
We have also included relevant metrics recommended by the Sustainability Accounting Standard Board (SASB) based on the Telecommunications Services (Industry Standard, Version 2018-10) as summarised in our SASB Disclosure Index on pages 169-170.
ABOUT THIS REPORT
REPORTING SCOPE AND BOUNDARYREPORTING FRAMEWORK
STRATEGY
BUSINESS REVIEW
SUSTAINABILITY
GOVERNANCE
For the first time, our report also includes the recommended disclosures of the TCFD.
Our TCFD Index can be found on page 164.
EXTERNAL ASSURANCE
StarHub has engaged KPMG LLP to provide independent assurance over a selection of our key ESG disclosures. Please refer to pages 171-174 for the assurance opinion and scope of data assured.
FEEDBACK
We welcome your comments and feedback on how we can continue to progress on our sustainability journey. Please contact us at:ir@starhub.com.
FINANCIALS
1 Subsidiaries refer to Ensign InfoSecurity Pte. Ltd. (Ensign), Strateq Sdn. Bhd. (Strateq), HKBN JOS (Singapore Pte. Ltd (JOS SG), and HKBN JOS (Malaysia) Sdn. Bhd. (JOS MY) acquired
between 2018 and 2022
2 Joint venture refers to Antina Pte. Ltd., incorporated in 2021
SUSTAINABILITY REPORT
FY2021 PERFORMANCE HIGHLIGHTS
Advancing Environmental Sustainability & Resilience
• 8% reduction in greenhouse gas emissions against 2019 baseline
• Increased the proportion of our renewable energy use to 6%
• Met the sustainability performance target of our sustainability-linked loan, qualifying for a rebate against the loan interest in 2021
• Embarked on our TCFD reporting
Enabling a Digital Society
• Following the momentum of being the first in Singapore to launch a 5G Non-Standalone network, we successfully deployed a 5G Standalone network in 2021
• Launched a 5G-ready Internet of Things platform service
Caring for Our People & Communities
• 22,789 hours of training provided to our employees, reaching 99% of our workforce
• 25% of Board members are female and 42% of our workforce are female
• Awarded "Best Leadership Development" and "Best People-centric Culture" in EngageRocket's Workplace Transformation Awards
• Reached over 4,800 beneficiaries with our donation and hands-on community efforts
Embedding Responsible Business Practices
• Zero incidents of non-compliance pertaining to fraud, corruption, and unethical actions
• Zero incidents of non-compliance with regulations or voluntary codes concerning product and service information and labelling
• Rated highest in customer satisfaction scores for Mobile and Broadband services in the info-communications sector by the Customer Satisfaction Index of Singapore (CSISG) 2021 study3
• Fastest 4G median throughput in Infocomm Media Development Authority (IMDA) IMconnected 2021 H1 Report
• Ranked first in five network performance categories in the Opensignal Global Mobile Network Experience Awards 2021, for Video Experience, Download Speed Experience, Games Experience, Voice App Experience, and 4G Coverage experience
• Recognised as "Best Pay TV Service Provider" at the 2021 HWM+Hardwarezone.com Tech Awards
• Completed Supplier Self-Assessment Questionnaires with 100% of our key suppliers with an annual spend of $1 million and above
3
Conducted by the Institute of Service Excellence (ISE) at Singapore Management University (SMU)
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StarHub Ltd. published this content on 04 April 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 04 April 2022 00:53:01 UTC.
