The following discussion and analysis of our financial condition and results of
operations should be read together with our unaudited consolidated financial
statements and related notes and other financial information included in Part 1,
Item 1 of this Quarterly Report on Form 10-Q and with our audited consolidated
financial statements and related notes thereto for the year ended December 31,
2019, included in our 2019 Form 10-K.



Forward-Looking Statements



This discussion contains certain forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the
Securities Exchange Act of 1934, as amended. Forward-looking statements are
identified by words such as "believe," "will," "may," "estimate," "continue,"
"anticipate," "intend," "should," "plan," "expect," "predict," "could,"
"potentially" or the negative of these terms or similar expressions. You should
read these statements carefully because they discuss future expectations,
contain projections of future results of operations or financial condition, or
state other "forward-looking" information. These statements relate to our future
plans, objectives, expectations, intentions and financial performance and the
assumptions that underlie these statements. These forward-looking statements are
subject to certain risks and uncertainties that could cause actual results to
differ materially from those anticipated in the forward-looking statements.
Factors that might cause such a difference include, but are not limited to, (i)
the impacts of the current COVID-19 pandemic and other health epidemics; (ii)
our ability to adapt to changes or trends within the market for healthcare in
the U.S.; (iii) a significant increase in competition from a variety of
companies in the health care industry; (iv) developments and changes in laws and
regulations, including increased regulation of the healthcare industry through
legislative action and revised rules and standards; (v) the extent to which we
are successful in gaining new long-term relationships with clients or retaining
existing clients; (vi) the growth and success of our clients, which is difficult
to predict and is subject to factors outside of our control; (vii) our ability
to maintain relationships with a specified drug wholesaler; (viii) increasing
consolidation in the healthcare industry; (ix) managing our growth effectively;
(x) fluctuations in operating results; (xi) failure or disruption of our
information technology and security systems; (xii) dependence on our senior
management and key employees; (xiii) our future indebtedness and our ability to
obtain additional financing, reduce expenses or generate funds when necessary;
and (xiv) the risks described in Part I, Item 1A of our 2019 Form 10-K and Part
II, Item 1A of this Quarterly Report on Form 10-Q. Forward-looking statements
are based on our management's beliefs and assumptions and on information
currently available to our management. These statements, like all statements in
this report, speak only as of their date, and we undertake no obligation to
update or revise these statements in light of future developments, except as
required by applicable law. We caution investors that our business and financial
performance are subject to substantial risks and uncertainties.



                                    Overview



We are innovating and redefining the medication safety market, creating
solutions designed to empower pharmacists, providers, and patients to optimize
medication regimens. Our advanced proprietary technology, MedWise™, identifies
the cause of medication-related problems including adverse drug events, so
healthcare professionals can minimize harm and reduce medication-related risks.
Our software and services help improve patient outcomes, reduce hospitalizations
and lower healthcare costs. We also believe we have the most extensive clinical
tele-pharmacy network in the United States. Our suite of solutions is trusted by
health plans and pharmacies nationwide to assist them in meeting value-based
payment requirements. Our vision and mission are supported by our
industry-recognized leadership team, our significant investments and
collaborations to advance medication safety-related pharmacotherapy research and
its application in clinical practice, and our culture, best captured in the 32
"Fundamentals" known as "The TRHC Way."



We operate our business through two segments, CareVention HealthCare and MedWise
HealthCare, which accounted for 71% and 29% of revenue, respectively for the
three months ended September 30, 2020 and accounted for 68% and 32% of revenue,
respectively for the nine months ended September 30, 2020. Our CareVention
HealthCare segment provides our clients, primarily PACE, with medication
fulfillment services, cloud-based software, pharmacy benefit services, and
clinical pharmacist services at the point-of-care. Our MedWise HealthCare
segment provides our clients with cloud-based pharmacy software and full-service
clinical pharmacy programs. Substantially all of our revenue is recognized in
the U.S. and substantially all of our long-lived assets are located in the
U.S.



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Our total revenues for the three and nine months ended September 30, 2020 were
$70.5 million and $220.2 million, respectively, compared to $74.3 million and
$211.5 million for the three and nine months ended September 30, 2019,
respectively. We incurred a net loss of $21.6 million and net loss of $50.3
million for the three and nine months ended September 30, 2020, respectively,
compared to a net loss of $8.1 million and $25.6 million for the three and nine
months ended September 30, 2019, respectively. Adjusted EBITDA for the three and
nine months ended September 30, 2020 was $5.1 million and $17.0 million,
respectively, compared to $10.6 million and $29.9 million for the three and nine
months ended September 30, 2019, respectively. See "Management's Discussion and
Analysis of Financial Condition and Results of Operations - Non-GAAP Financial
Measures - Adjusted EBITDA" for our definition of Adjusted EBITDA, why we
present Adjusted EBITDA and a reconciliation of net loss to Adjusted EBITDA.



Personica Acquisition



On October 5, 2020, we completed the acquisition of Personica, LLC and its
subsidiaries PersonifilRx, Pharmastar, and PersonifilRx New England, a provider
of pharmacy services, including 340B and Medicare Part D administration
solutions to Programs of All-inclusive Care for the Elderly, or PACE. The
purchase price consisted of (i) the payment of $10.0 million in cash
consideration, subject to adjustments, (ii) the issuance of 555,555 shares of
our common stock, and (iii) the issuance of promissory notes for the payment of
(a) $7.5 million in cash within two business days following January 1, 2021, (b)
$5.5 million in cash within two business days following April 1, 2021, and (c)
$4 million in cash within two business days following the date October 5, 2021.
We may set off amounts due under these promissory notes to the extent that we
are entitled to indemnification under the agreement or in respect of adjustments
to the purchase price.



CareVention HealthCare



CareVention HealthCare primarily services PACE, which is a Centers for Medicare
& Medicaid Services, or CMS, sponsored program providing comprehensive medical
and social services to adults age 55 and older who need a nursing facility level
of care but can live safely in community settings. Our clients include ArchCare
Senior Life, Trinity Health, Palm Beach PACE, and St. Paul's PACE. Within our
CareVention HealthCare segment, we offer our medication fulfillment services,
clinical pharmacist services at the point-of-care, cloud-based software, and
health plan management services through a number of different brands, including
CareKinesis, Capstone Performance Systems, PeakTPA, PersonifilRx, Pharmastar,
Mediture, and Cognify.



The majority of our CareVention HealthCare product and service offerings are
fortified by our novel and proprietary Medication Risk Mitigation Matrix, or MRM
Matrix, designed to increase patient safety, create and promote adherence to
individualized medication regimens, and reduce the total medication burden by
eliminating unnecessary prescriptions. Our medication fulfillment and reminder
packaging services utilize the MRM Matrix technology to reduce
medication-related risk for the high-cost, high-risk PACE population. The
CareVention HealthCare suite of offerings also includes risk adjustment
services, pharmacy benefit services, electronic health records solutions and
third-party administration services, which are all specifically tailored to the
PACE market. The CareVention HealthCare segment revenue model is based on
payments on a per-member per-month, or PMPM, basis, payments on a subscription
basis, payments on a transaction basis, and charges and dispensing fees for

medication fulfillment.



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MedWise HealthCare
Our MedWise HealthCare segment is primarily comprised of service offerings from
our acquisitions of SinfoníaRx in September 2017 and PrescribeWellness in March
2019. As a result of these acquisitions, we are a leading provider of Medication
Therapy Management, or MTM, software and services for Medicare, Medicaid, and
commercial health plans and also a leading provider of cloud-based patient
engagement software and services to more than 15,000 pharmacies nationwide. More
than 350 health plans including several Blue Cross Blue Shield organizations,
Express Scripts, Humana, UnitedHealth Group, and WellCare utilize our MedWise
HealthCare solutions to execute a range of clinical programs. These programs
support MTM, Enhanced MTM (a five-year Center for Medicare & Medicaid Innovation
Part D pilot that began January 1, 2017), Medicare Part D Star Ratings,
Healthcare Effectiveness Data and Information Set quality measures, and
post-hospital discharge care transitions through a combination of our nearly
30,000 PrescribeWellness network pharmacists and/or our clinical tele-pharmacy
call centers across the country employing nearly 500 pharmacists. Within our
MedWise HealthCare business unit, we offer our cloud-based software and clinical
pharmacist services through a number of different brands, including MedWise,
SinfoníaRx, RxCompanion, PrescribeWellness, and DoseMeRx. The MedWise HealthCare
segment revenue model is based on payments on a PMPM basis, payments on a
subscription basis, and payments on a fee-for-service basis for each clinical
intervention.



Our Strategy


In early 2020, we articulated a long-term growth strategy based on three key tenets:

Further penetration of the PACE market by leveraging our existing CareVention

HealthCare membership base and cross-selling to increase our average PMPM fee,

1) growth within our existing clients in part due to the acceleration of the

National PACE Association's PACE 2.0 initiative designed to significantly

increase enrollment, and continued investments in our offerings to attract new


    PACE customers.




    Accelerating the adoption of our MedWise software and clinical pharmacy

2) programs by health plans across all lines of business, including Medicare,


    Medicaid, and commercial clients.



Increasing the number of pharmacists licensing the PrescribeWellness solution

3) set, including the MedWise platform, across our growing pharmacy footprint of


    more than 15,000 pharmacies nationwide.




We believe demographic, legislative, and industry trends support our long-term
growth targets. According to data from the U.S. Census Bureau, the number of
Americans age 65 and older is expected to reach 74.1 million by 2030, which will
represent more than one in five Americans. An April 2020 report from the Lown
Institute noted polypharmacy (defined as five or more medications) has reached
"epidemic proportions". The Institute stated that 40% of seniors (age 65+) are
taking five or more prescription medications to treat the growing prevalence of
multiple chronic conditions including heart disease, diabetes, asthma, high
blood pressure, and cancer.



From a legislative perspective, important drivers that will support our growth
are: the long-term transition to value-based care; CMS Medicare Part C and Part
D regulations governing Star Ratings; the ongoing Enhanced MTM pilot, and a
changing pharmacy landscape, including the expanding scope and role of community
pharmacists as highlighted by new state laws, for example, Ohio SB 265, which
recognized pharmacists as providers.



From an industry perspective, we are addressing a large and growing medication
therapy problem, which encompasses adverse drug events, or ADEs, compounded by
the demographic trends described above. In 2018, there were 5.8 billion
prescriptions dispensed in the U.S. per IQVIA Institute, an increase of 2.7%
from 2017. That year, prescriptions for chronic, persistent conditions accounted
for more than two-thirds of the total dispensed prescriptions. Also in 2018, a
review published in the Annals of Pharmacology estimated the annual cost of
prescription-related morbidity and mortality resulting from non-optimized
medication therapy at $528.4 billion including 275,689 deaths per year.



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To supplement our organic growth, we made a total of six acquisitions from the
beginning of 2018 through October 2020, and we continue to evaluate strategic
acquisitions across both segments of our business. Our March 2019 acquisition of
PrescribeWellness allowed us to expand our target markets for our MedWise
HealthCare technology to include 61,800 pharmacy practice settings across
America. In addition to enhancing our capacity, PrescribeWellness's pharmacy
customers, which are located within five miles of 300 million people in the
U.S., also created a local setting to deliver more clinical programs, such as
MTM for our health plan clients. Our acquisitions of Cognify (a provider of
electronic health record solutions), Mediture (a provider of electronic health
record solutions and third-party administrative services), PeakTPA (a provider
of third-party administrative services), and Personica (a provider of pharmacy
benefit services) have broadened our portfolio of CareVention HealthCare
solutions to sell to our existing PACE clients. Our PACE clients had a combined
patient census of 31,820 at the end of 2019, which represented an increase of
15% from 27,690 at the end of 2018.



                              Key Business Metrics



We continually monitor certain corporate metrics, including the following key
metrics, that are useful in evaluating and managing our operating performance
compared to that of other companies in our industry.




                      Three Months Ended
                        September 30,                 Change
                      2020          2019           $            %

                                (Dollars in thousands)
Revenues           $   70,506    $   74,270    $  (3,764)      (5) %
Net loss             (21,589)       (8,104)      (13,485)    (166)
Adjusted EBITDA         5,094        10,576       (5,482)     (52)

                      Nine Months Ended
                        September 30,                 Change
                      2020          2019           $            %

                                (Dollars in thousands)
Revenues           $  220,167    $  211,484    $    8,683        4 %
Net loss             (50,336)      (25,612)      (24,724)     (97)

Adjusted EBITDA        17,035        29,919      (12,884)     (43)




We monitor the key metrics in the preceding table to help us evaluate trends,
establish budgets, measure the effectiveness and efficiency of our operations,
and gauge our cash generation. We discuss Adjusted EBITDA in more detail in
"Non-GAAP Financial Measures - Adjusted EBITDA." We also monitor revenue
retention rate and client retention rate on an annual basis, which are described
in our 2019 Form 10-K.



                    Factors Affecting our Future Performance



We believe that our future success will be dependent on many factors, including
our ability to maintain and grow our relationships with existing clients, expand
our client base, continue to enter new markets, and expand our offerings to meet
evolving market needs. While these areas present significant opportunity, they
also present risks that we must manage to ensure successful results. Please
refer to "Item 1A - Risk Factors" in our 2019 Annual Report and this Quarterly
Report on Form 10-Q for a discussion of certain risks and uncertainties that may
impact our future success.



                              Recent Developments



Corporate Reorganization



Effective January 1, 2020, in order to facilitate the administration, management
and development of our business and minimize the burden on our tax and
regulatory reporting obligations, we implemented a reorganization pursuant to
which all of our domestic subsidiaries, other than CK Solutions, LLC, merged
with and into our wholly-owned subsidiary CareKinesis, Inc., which had
previously changed its legal name on December 20, 2019 to TRHC OpCo, Inc. In the
second quarter of 2020, TRHC OpCo, Inc. further changed its name to Tabula Rasa
HealthCare Group, Inc., or the TRHC Group.  Following such reorganization, our
only directly owned subsidiary is TRHC Group, which is the parent of CK
Solutions, LLC, three DoseMe foreign subsidiaries, and, subsequent to the end of
the third quarter of

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2020, Personica. Please see Note 17 in this Quarterly Report on Form 10-Q for additional information regarding the Personica transaction.





COVID-19 Pandemic



On January 30, 2020, the World Health Organization, or the WHO, announced a
global health emergency caused by a new strain of coronavirus originating in
Wuhan, China, or the COVID-19 outbreak, and the risks to the international
community as the virus spreads globally beyond its point of origin. In March
2020, the WHO classified the COVID-19 outbreak as a pandemic, based on the rapid
increase in exposure globally. The full impact of the COVID-19 outbreak
continues to evolve as of the date of this Quarterly Report on Form 10-Q. As
such, it is uncertain as to the full magnitude of the impact that the pandemic
will have on our financial condition, liquidity, and future results of
operations. Management is actively monitoring the global situation and the
ramification on our financial condition, liquidity, operations, suppliers,
industry, and workforce. Given the daily evolution of the COVID-19 outbreak and
the global responses to curb its spread, we are not able to estimate the effects
that the COVID-19 outbreak may have on our results of operations, financial
condition, or liquidity for 2020 or 2021. However, we are dependent on our
workforce to sell and deliver our products and services. Developments such as
social distancing and shelter-in-place directives could impact our ability to
deploy our workforce effectively. These same developments may affect the
operations of our suppliers and customers, as their own workforces and
operations are disrupted by efforts to curtail the spread of this virus.



As a result of the ongoing COVID-19 pandemic, we have experienced challenges
with revenue growth. The pandemic has delayed the closing of contracts across
both our CareVention HealthCare and MedWise HealthCare segments and, in some
cases, shifted project timelines to 2021, which we believe resulted in fewer new
business wins during the first three quarters of 2020. Overall census growth for
Programs of All-Inclusive Care for the Elderly ("PACE") has remained below
historical levels, which has affected the Company's CareVention HealthCare
segment growth. Our MedWise HealthCare segment also has experienced delays in
the timing of implementation and closing of new business and a negative impact
from COVID-19 on medication adherence initiatives, which are seasonally weighted
toward the second half of the calendar year. However, the ultimate impact of the
COVID-19 pandemic is highly uncertain and subject to change. For example, we
have not seen any delays in the scheduled PACE center openings through the third
quarter of 2020, and we believe that the current backlog of new extension
centers and new PACE organizations under contract to open over the next 12
months could represent in excess of $75 million in annual revenue when the
centers are operating at full capacity. We do not yet know the full extent of
potential delays or impacts on our business, financing or other activities or on
healthcare systems or the global economy as a whole. However, these effects
could have a material impact on our liquidity, capital resources, operations and
business and those of the third parties on which we rely.



                    Components of Our Results of Operations



Revenue



Our revenue is derived from our product sales and service activities under our
CareVention HealthCare and MedWise HealthCare segments. For the three months
ended September 30, 2020 and 2019, product sales represented 56% and 47% of our
total revenue, respectively, and service revenue represented 44% and 53% of our
total revenue, respectively. For the nine months ended September 30, 2020 and
2019, product sales represented 53% and 47% of our total revenue, respectively,
and service revenue represented 47% and 53% of our total revenue, respectively.



CareVention HealthCare



PACE Product Revenue



We provide medication fulfillment pharmacy services to PACE organizations, and,
while the majority of medications are routinely filled in order to treat chronic
conditions, the mix and quantity of medications can vary. Revenue from
medication fulfillment services is generally billed monthly and recognized when
medications are delivered and control has passed to the client. At the time of
delivery, we have performed substantially all of our performance obligations
under our client contracts. We do not experience a significant level of returns
or reshipments.



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PACE Solutions



We provide services to PACE organizations, and these services primarily include
medication safety services and health plan management services, which consist of
risk adjustment services, electronic health records solutions, and third party
administration services. Revenue related to these services primarily consists of
a fixed monthly fee assessed based on number of members served, or per member
per month, and subscription fees which are recognized when we satisfy our
performance obligation to stand ready to provide PACE services, which occurs
when our clients have access to the PACE services. We generally bill for PACE
services on a monthly basis as the services are provided.



MedWise HealthCare



Product Revenue



We provide COVID-19 test kits to pharmacies and other clients. Revenue from the
sale of these products is generally billed when test kits are shipped and is
recognized as we satisfy our performance obligations to deliver the test kits
and provide the test results. We do not experience a significant level of
returns or reshipments.



Medication Safety Services



We provide medication safety services, which include identification of high-risk
individuals, medication regimen reviews including patient and prescriber
counseling, and targeted interventions to increase adherence and close gaps in
care. Revenue related to these services primarily consists of per member per
month fees and fees for each medication review and assessment completed. Revenue
is recognized when we satisfy our performance obligation to stand ready to
provide medication safety services, which occurs when our clients have access to
the medication safety service, and when medication reviews and assessments are
completed. We generally bill for the medication safety services on a monthly
basis.


Software Subscription and Services





We provide software as a service, or SaaS, solutions, which allow for the
identification of individuals with high medication-related risk, for patient
communication and engagement, for documentation of clinical interventions, for
optimizing medication therapy, for targeting adherence improvement, and for
precision dosing. In addition, we provide implementation and set up assistance
services related to the SaaS solutions. Revenues related to these software
services primarily consists of monthly subscription fees and are recognized
monthly as we meet our performance obligation to provide access to the software.
Revenue for implementation and set up services is generally recognized when the
services are provided. We generally bill for the software services on a monthly
basis.


Cost of Revenue (exclusive of depreciation and amortization)





Product Cost



Cost of product revenue includes all costs directly related to the fulfillment
and distribution of medications under our CareVention HealthCare offerings.
Costs consist primarily of the purchase price of the prescription medications we
dispense. For the three months ended September 30, 2020 and 2019, medication
costs represented 80% of our total product costs. For the nine months ended
September 30, 2020 and 2019, medication costs represented 79% of our total
product costs. In addition to costs incurred to purchase the medications we
dispense, other costs include shipping, packaging, expenses associated with
operating our medication fulfillment centers, including salaries and related
costs, such as stock-based compensation, for personnel, and technology expenses.
Such costs also include direct overhead expenses, as well as allocated indirect
overhead costs. We allocate indirect overhead costs among functions based on
employee headcount.



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Service Cost



Cost of service revenue includes all costs directly related to servicing our
CareVention HealthCare and MedWise HealthCare service contracts, which primarily
consist of labor costs, including stock-based compensation, outside contractors,
and expenses related to supporting our software platforms. Cost of service
revenue also includes direct overhead expenses, as well as allocated indirect
overhead costs. We allocate indirect overhead costs among functions based on
employee headcount.


Research and Development Expenses





Our research and development expenses consist primarily of salaries and related
costs, including stock-based compensation, for personnel in our research and
development functions, which include software engineers and employees engaged in
scientific research, healthcare analytics, and the design and development of new
scientific algorithms and the enhancement of our software and technology
platforms; fees paid to third-party consultants; costs related to quality
assurance and testing; and other allocated facility-related overhead and
expenses.



We capitalize certain costs incurred in connection with obtaining or developing
the proprietary software platforms that support our product and service
contracts, including third-party contractors and payroll costs for employees
directly involved with the software development. Capitalized software
development costs are amortized beginning when the software project is
substantially complete and the asset is ready for its intended use. Costs
incurred during the preliminary project stage and post implementation stage, as
well as maintenance and training costs, are expensed as incurred. We continue to
focus our research and development efforts on adding new features and
applications to increase the functionality and enhance the ease of use of our
existing suite of software solutions.



We expect our research and development expenses will increase in absolute
dollars as we increase our research and development efforts to further
strengthen and enhance our software solutions and service offerings, but will
decrease as a percentage of revenue in the long term as we expect our revenue to
increase at a greater rate than such expenses.



Sales and Marketing Expenses



Sales and marketing expenses consist principally of salaries, commissions,
bonuses, stock-based compensation and employee benefits for sales and marketing
personnel, as well as travel costs related to sales, marketing, and account
management activities. Marketing costs also include costs for communication and
branding materials, conferences, trade shows, public relations, and allocated
overhead.



We expect our sales and marketing expenses to increase in absolute dollars as we
strategically invest to grow our sales, account management, and marketing
infrastructure as we introduce new products and enter new markets, but decrease
as a percentage of revenue in the long term.



General and Administrative Expenses


General and administrative expenses consist principally of employee-related
expenses, including salaries, benefits and stock-based compensation, for
employees who are responsible for information systems, administration, human
resources, finance, legal and executive management as well as other corporate
expenses associated with these functional areas. General and administrative
expenses also include professional fees for legal, consulting and accounting
services and allocated overhead. General and administrative expenses are
expensed when incurred.



We expect that our general and administrative expenses will increase in absolute
dollars as we expand our infrastructure and continue to comply with the
requirements applicable to public companies, but decrease as a percentage of
revenue in the long term.


Change in Fair Value of Acquisition-related Contingent Consideration





We classify our acquisition-related contingent consideration as a liability.
Acquisition-related contingent consideration is subject to remeasurement at each
balance sheet date. Any change in the fair value of such acquisition-related
contingent consideration is reflected in our consolidated statements of
operations as a change in fair value of the

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liability. We adjust the carrying value of the acquisition-related contingent
consideration until the contingency is finally determined or final payment

is
made.


Depreciation and Amortization Expenses





Depreciation and amortization expenses are primarily attributable to our capital
investment in equipment and our capitalized software and acquisition-related
intangibles.



Interest Expense


Interest expense is primarily attributable to interest expense associated with our 2026 Notes, our revolving credit facility, and our finance lease obligations. It also includes the amortization of debt discount and debt issuance costs related to these various debt arrangements.



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                             Results of Operations


The following table summarizes our results of operations for the three and nine months ended September 30, 2020 and 2019 (in thousands):






                                                                                   Three Months Ended                                   Nine Months Ended
                                                                                     September 30,                 Change                 September 30,                 Change
                                                                                   2020          2019           $            %          2020          2019           $           %
Revenue:
Product revenue                                                            

$ 39,365 $ 34,966 $ 4,399 13 % $ 115,825 $ 99,320 $ 16,505 17 % Service revenue

31,141 39,304 (8,163) (21) 104,342 112,164 (7,822) (7) Total revenue

                                                                       70,506        74,270       (3,764)      (5)         220,167       211,484         8,683       4
Cost of revenue, exclusive of depreciation and amortization shown below:
Product cost                                                                        28,638        25,931         2,707       10          84,879        74,267        10,612      14
Service cost                                                                        20,610        20,510           100        0          64,140        58,998         5,142       9

Total cost of revenue, exclusive of depreciation and amortization          

        49,248        46,441         2,807        6         149,019       133,265        15,754      12
Operating expenses:
Research and development                                                             5,101         5,902         (801)     (14)          13,750        16,649       (2,899)    (17)
Sales and marketing                                                                  5,030         6,884       (1,854)     (27)          15,597        18,605       (3,008)    (16)
General and administrative                                                 

15,620 12,155 3,465 29 48,914 38,781 10,133 26 Change in fair value of acquisition-related contingent consideration expense 2,005 1,510

           495       33           2,605         4,516       (1,911)    (42)
Depreciation and amortization                                              

12,199 9,142 3,057 33 32,323 24,519 7,804 32 Total operating expenses

39,955 35,593 4,362 12 113,189 103,070 10,119 10 Loss from operations

                                                              (18,697)       (7,764)      (10,933)    (141)        (42,041)      (24,851)      (17,190)    (69)
Interest expense, net                                                                4,722         4,441           281        6          14,000        11,442         2,558      22
Loss before income taxes                                                   

(23,419) (12,205) (11,214) (92) (56,041) (36,293) (19,748) (54) Income tax benefit

(1,830) (4,101) 2,271 55 (5,705) (10,681) 4,976 47 Net loss

$ (21,589) $ (8,104) $ (13,485) (166) $ (50,336) $ (25,612) $ (24,724) (97)

Comparison of the Three Months Ended September 30, 2020 and 2019





Product Revenue



Product revenue increased $4.4 million, or 13%, to $39.4 million for the three
months ended September 30, 2020 compared to the same period in 2019. New
CareVention HealthCare clients that started services after the end of the third
quarter in 2019 contributed $1.2 million to the increase. Increased medication
fulfillment volume from growth in the number of patients served by our existing
clients, medication mix of prescriptions filled, and payer mix contributed to
$2.9 million of the increase. The increase in product revenue was also due to
$337 thousand of revenue generated from the sale of COVID-19 test kits during
the third quarter of 2020 through our CareVention HealthCare segment and
PrecribeWellness pharmacy network.



Service Revenue


Service revenue decreased $8.2 million, or 21%, from $39.3 million for the three months ended September 30, 2019 to $31.1 million for the third quarter of 2020.





Service revenues generated by our MedWise HealthCare segment decreased by $8.1
million, or 29%, to $19.9 million for the three months ended September 30, 2020,
as compared to the same period in 2019. The main contributor to the decline was
a reduction in medication safety services of $6.1 million, largely driven by new
restrictions related to comprehensive medications reviews completed with
caregivers and prescribers, which temporarily slowed patient engagement during
the quarter, and fewer adherence programs resulting from higher adherence rates
in 2020 due to health plan actions taken to respond to COVID-19 earlier this
year. In addition, data analytics fees decreased $2.8 million due to a new
contract with our data aggregation partner, which began in the first quarter of
2020. These decreases were slightly offset by an increase in software
subscriptions and software related services revenue of $788 thousand.



CareVention HealthCare service revenues decreased slightly by $62 thousand, or
1%, to $11.2 million for the three months ended September 30, 2020 as compared
to the same period in 2019. Lower fees from our data analytics contract
negatively impacted revenue by $1.2 million. Excluding this impact, CareVention
HealthCare service revenues increased $1.2 million, or 10%, as a result of new
clients added and growth within existing clients since the third quarter of

2019.





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Cost of Product Revenue



Cost of product revenue increased $2.7 million, or 10%, to $28.6 million for the
three months ended September 30, 2020 as compared to the same period in 2019.
New clients in our CareVention HealthCare segment added since the third quarter
of 2019 contributed $764 thousand to the increase. In addition, increased
medication volume from growth in the number of patients served by our existing
customers, manufacturer price increases, and medication mix of prescriptions
filled for our clients contributed approximately $1.7 million to the change.
This was offset by a decrease in the acquisition cost of medications from our
new purchasing agreement with Thrifty White of $483 thousand. The increase in
cost of product revenue was also due to a $460 thousand increase in distribution
charges related to higher shipping volume for the medications we fulfilled, and
$277 thousand of COVID-19 test kits sold during the third quarter of 2020. The
increases were slightly offset by decreases in travel and technology related
expenses.



Cost of Service Revenue


Cost of service revenue increased slightly from $20.5 million for the three months ended September 30, 2019 to $20.6 million for the three months ended September 30, 2020.


Cost of service revenue related to our MedWise HealthCare segment decreased $872
thousand, or 6%, to $13.1 million for the three months ended September 30, 2020,
as compared to the same period in 2019. The decrease is primarily attributable
to a reduction in the use of contracted university resources to deliver on
medication safety services as well as reduced printing and postage expenses.



Cost of service revenue related to our CareVention HealthCare segment increased
$972 thousand, or 15%, to $7.5 million for the three months ended September 30,
2020, as compared to the same period in 2019. The increase is primarily
attributable to increased headcount, including contractors, to support growth in
our third party administration services.



Research and Development Expenses





Research and development expenses decreased $801 thousand, or 14%, to
$5.1 million for the three months ended September 30, 2020 as compared to the
same period in 2019. The decrease includes a reduction of $336 thousand in
stock-based compensation expense, primarily related to performance-based equity
awards and common stock awarded during the third quarter of 2019. The remaining
decrease is primarily attributable to lower payroll costs resulting from the
realignment of resources associated with our Company's reorganization in January
2020 to better support our customers and business objectives.



Sales and Marketing Expenses



Sales and marketing expenses decreased $1.9 million, or 27%, from $6.9 million
for the three months ended September 30, 2020 to $5.0 million for the comparable
period in 2020. The decrease includes $1.2 million of employee compensation
costs, including stock-based compensation, for personnel previously included in
sales and marketing, who are now dedicated to corporate strategy initiatives and
recorded in general and administrative expenses. The change in allocation
resulted from our Company's reorganization in January 2020 to better align
resources in order to support the achievement of our business objectives. The
remaining decrease in sales and marketing expenses was primarily due to a
decrease in conference and travel-related expenses as a result of the COVID-19
pandemic.



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General and Administrative Expenses

General and administrative expenses increased $3.5 million, or 29%, to $15.6 million for the three months ended September 30, 2020 as compared to the same period in 2019.





The increase in general and administrative expenses was primarily attributable
to higher employee compensation costs of $2.7 million. The increase in
compensation costs included a $2.6 million increase related to additional
headcount and the realignment of resources dedicated to serving administrative
functions to support the achievement of our business objectives as a result of
our Company's reorganization in January 2020, a $2.0 million increase in
stock-based compensation expense related to equity awards granted during 2020,
and a $1.9 million reduction in bonus expense. Acquisition costs related to the
purchase of Personica, which was completed in October 2020, contributed $573
thousand to the increase.


Acquisition-related Contingent Consideration Expense

During the three months ended September 30, 2020 and 2019, we recorded a $2.0 million and $1.5 million charge, respectively, related to the fair value adjustments of our acquisition-related contingent consideration liabilities.





During third quarter of 2020, we elected to accelerate the payment of the
acquisition-related contingent consideration, based on favorable projections of
business performance, for an aggregate payment amount equal to $13.4 million,
which was partially satisfied by a cash payment of $5.9 million and the issuance
of 135,434 shares of our common stock, with a fair value of $6.9 million. We are
required to make a final cash payment in full satisfaction of the remaining
acquisition-related contingent consideration liability during the fourth quarter
of 2020. During the three months ended September 30, 2020, we recorded a $2.0
million charge for the change in the fair value of the Cognify
acquisition-related contingent consideration primarily due to the accelerated
payment. During the three months ended September 30, 2019, we recorded a $1.3
million charge to increase the fair value of the Cognify acquisition-related
contingent consideration primarily due to an amendment of certain definitions
used in the calculation of the contingent consideration set forth in the stock
purchase agreement and the decreased discount period to the final measurement
date. The Cognify contingent consideration was based on a multiple of the excess
of certain PACE solutions' 2021 revenues and Adjusted EBITDA over their 2018
revenues and Adjusted EBITDA, as defined in the stock purchase agreement.



During the three months ended September 30, 2019, we recorded a $210 thousand
charge related to the fair value adjustment of the final DoseMe
acquisition-related contingent consideration amount. The DoseMe
acquisition-related contingent consideration was paid in full during the third
quarter of 2019.


Depreciation and Amortization Expenses


Depreciation and amortization expenses increased $3.1 million, or 33%, from
$9.1 million for the three months ended September 30, 2019 to $12.2 million for
the three months ended September 30, 2020. This increase was primarily due to a
$1.5 million increase in the amortization of capitalized software related to new
software functionality placed into service since 2019 to support our CareVention
HealthCare and MedWise HealthCare segment, and a $1.4 million increase in the
amortization of intangible assets due to a change in the estimated useful lives
of certain intangible assets.



Interest Expense



Interest expense for the three months ended September 30, 2020 was $4.7 million,
an increase of $281 thousand compared to the three months ended September 30,
2019. The increase is primarily due an increase of $253 thousand of interest
expense on the 2026 Notes, which were issued in February 2019. The remaining
increase in interest expense is mostly attributable to a decrease in interest
capitalized related to the borrowings attributed to software development
projects.



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Income Taxes



For the three months ended September 30, 2020, we recorded an income tax benefit
of $1.8 million, which resulted in an effective tax rate of 7.8%. The effective
tax rate differs from the U.S. statutory tax rate primarily due to an increase
in the valuation allowance that is currently limiting the realizability of our
net deferred tax assets as of September 30, 2020. Accordingly, the tax benefit
was limited due to unbenefited losses in the three months ended September 30,
2020. We calculate the provision for income taxes during interim periods by
applying the estimated annual effective tax rate for the full year ordinary
income or loss to the respective reporting period's year to date income or loss,
while also adding any income tax expense or benefit related to discrete items
occurring within that interim period.



For the three months ended September 30, 2019, we recorded an income tax benefit
of $4.1 million, which resulted in an effective tax rate of 33.6%. The tax
benefit primarily consists of $2.1 million based on the estimated effective tax
rate for the full year and $1.9 million of windfall tax benefits generated from
the vesting of restricted stock, disqualifying dispositions and exercising of
nonqualified stock options during the period.



Comparison of the Nine Months Ended September 30, 2020 and 2019





Product Revenue



Product revenue increased $16.5 million, or 17%, to $115.8 million for the nine
months ended September 30, 2020 compared to the same period in 2019. New
CareVention HealthCare clients that started services after the end of the first
quarter in 2019 contributed $6.7 million to the increase. Increased medication
fulfillment volume from growth in the number of patients served by our existing
clients, medication mix of prescriptions filled, and payer mix contributed $8.8
million to the increase. The increase in product revenue was also due to $1.0
million of revenue generated from the sale of COVID-19 test kits during the
second and third quarters of 2020 through our CareVention HealthCare segment and
PrecribeWellness pharmacy network.



Service Revenue



Service revenue decreased $7.8 million, or 7%, to $104.4 million for the nine
months ended September 30, 2020 from $112.2 million for the nine months ended
September 30, 2019.



Service revenues generated by our MedWise HealthCare segment decreased by $8.2
million to $70.0 million for the nine months ended September 30, 2020, as
compared to $78.3 million for the same period in 2019. We experienced a $12.0
million decrease in medication safety services driven by the completion of fewer
comprehensive medication reviews during the nine months ended September 30,
2020. The reduction was partially due to new restrictions related to
comprehensive medications reviews completed with caregivers and prescribers,
which temporarily slowed patient engagement during the quarter, and fewer
adherence programs resulting from higher adherence rates in 2020 due to health
plan actions taken to respond to COVID-19 earlier this year. In addition, data
analytics fees were down $4.7 million due to a new contract with our data
aggregation partner, which began in the first quarter of 2020. These decreases
were offset by an increase in software subscription and software related
services revenue of $8.5 million, which was primarily attributable to the
PrescribeWellness acquisition completed on March 5, 2019.



CareVention HealthCare service revenues increased by $420 thousand, or 1%, to
$34.3 million for the nine months ended September 30, 2020 as compared to the
same period in 2019. Lower fees from our data analytics contract negatively
impacted revenue by $3.2 million. Excluding this impact, CareVention HealthCare
service revenues increased $3.6 million, or 11%. The increase was a result of
new clients and growth with existing clients added since the first quarter

of
2019.



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Cost of Product Revenue



Cost of product revenue increased $10.6 million, or 14%, to $84.9 million for
the nine months ended September 30, 2020, as compared to the same period in
2019. New clients in our CareVention HealthCare segment added since the third
quarter of 2019 contributed $3.9 million to the increase. In addition, increased
medication volume from growth in the number of patients served by our existing
customers, manufacturer price increases, and medication mix of prescriptions
filled for our clients contributed approximately $5.7 million to the change.
This was offset by a decrease in the acquisition cost of medications from our
new purchasing agreement with Thrifty White of $1.5 million. The increase in
cost of product revenue was also due to a $1.6 million increase in distribution
charges related to higher shipping volume for the medications we fulfilled and
$860 thousand of COVID-19 test kits sold to clients during the nine months

ended
September 30, 2020.



Cost of Service Revenue



Cost of service revenue increased $5.1 million, or 9%, from $59.0 million for
the nine months ended September 30, 2019 to $64.1 million for the nine months
ended September 30, 2020.



Cost of service revenue related to our MedWise HealthCare segment increased $1.9
million, or 5%, to $42.0 million for the nine months ended September 30, 2020,
as compared to the same period in 2019. The acquisition of PrescribeWellness
contributed $2.4 million to the total increase and primarily consisted of
employee compensation and technology costs. Our MedWise HealthCare segment also
experienced a $1.4 million increase in fees for community pharmacies to perform
clinical interventions services. This increase was partially offset by a
reduction in the use of contracted university resources to deliver on medication
safety services as well as reduced printing and postage expenses.



Cost of service revenue related to our CareVention HealthCare segment increased
$3.3 million, or 17%, to $22.1 million for the nine months ended September 30,
2020, as compared to the same period in 2019. The increase was attributable to
an increase in costs primarily related to additional headcount, including
contractors, to support growth in our third party administration services.

Research and Development Expenses





Research and development expenses decreased $2.9 million, or 17%, to
$13.8 million for the nine months ended September 30, 2020, as compared to the
same period in 2019. The decrease was mostly due to a reduction of $1.9 million
in stock-based compensation expense, primarily related to performance-based
equity awards and common stock awarded during 2019. The remaining decrease is
primarily attributable to lower payroll costs resulting from the realignment of
resources associated with our Company's reorganization in January 2020 to better
support our customers and business objectives.



Sales and Marketing Expenses



Sales and marketing expenses decreased $3.0 million, or 16%, from $18.6 million
for the nine months ended September 30, 2019 to $15.6 million for the comparable
period in 2020. The decrease includes $3.7 million of employee compensation
costs, including stock-based compensation, for personnel previously included in
sales and marketing, who are now dedicated to corporate strategy initiatives and
recorded in general and administrative expenses. The change in allocation
resulted from our Company's reorganization in January 2020 to better align
resources in order to support the achievement of our business objectives. This
decrease was offset by an increase of $1.3 million as a result of the
acquisition of PrescribeWellness, which primarily related to employee
compensation. The remaining decrease in sales and marketing expenses is
attributable to a decrease in conference and travel-related expenses as a result
of the COVID-19 pandemic.


General and Administrative Expenses





General and administrative expenses increased $10.1 million, or 26%, to
$48.9 million for the nine months ended September 30, 2020, as compared to the
same period in 2019. The acquisition of PrescribeWellness contributed $387
thousand to the increase in expenses, which consisted of employee compensation
costs, including stock-based

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compensation, and technology costs. Excluding costs related to the acquisition, general and administrative expenses increased by approximately $9.8 million.





The increase in general and administrative expenses was primarily attributable
to higher employee compensation costs of $11.6 million, which included a $5.8
million increase in stock-based compensation expense related to equity awards
granted during 2020. The increase in employee compensation costs was also due to
the realignment of resources dedicated to serving administrative functions to
support the achievement of our business objectives as a result of our Company's
reorganization in January 2020. These included moving resources accounting for
$3.7 million to corporate strategy from sales and marketing, and $1.8 million
from the transition of key employees, previously included in cost of revenues,
to executive roles. Additional headcount to support the overall growth of our
operations contributed $2.3 million to the increase in compensation costs, which
was partially offset by a $2.0 million reduction in bonus expense. The increase
in general and administrative expenses was also due to higher technology related
expenses of $1.6 million to support the overall growth of the business. A
decrease in acquisition related costs of $2.8 million related to the larger
acquisition of PrescribeWellness in the first quarter of 2019 partially offset
these increases. The remainder of the variance was primarily due to a reduction
in travel and meeting costs as a result of the COVID-19 pandemic.



Acquisition-related Contingent Consideration Expense

During the nine months ended September 30, 2020 and 2019, we recorded a $2.6 million and $4.5 million charge, respectively, related to the fair value adjustments of our acquisition-related contingent consideration liabilities.





During third quarter of 2020, we elected to accelerate the payment of the
acquisition-related contingent consideration for an aggregate payment amount
equal to $13.4 million, which was partially satisfied by a cash payment of $5.9
million and the issuance of 135,434 shares of our common stock, with a fair
value of $6.9 million. We are required to make a final cash payment in full
satisfaction of the remaining acquisition-related contingent consideration
liability during the fourth quarter of 2020. During the nine months ended
September 30, 2020, we recorded a $2.6 million charge to increase the fair value
of the Cognify acquisition-related contingent consideration primarily due to the
accelerated payment. During the nine months ended September 30, 2019, we
recorded a $3.7 million charge to increase the fair value of the Cognify
acquisition-related contingent consideration primarily due to an amendment of
certain definitions used in the calculation of the contingent consideration set
forth in the stock purchase agreement and the decreased discount period to the
final measurement date. The Cognify contingent consideration was based on a
multiple of the excess of certain PACE solutions' 2021 revenues and Adjusted
EBITDA over their 2018 revenues and Adjusted EBITDA, as defined in the stock
purchase agreement.



During the nine months ended September 30, 2019, we recognized an aggregate $817
thousand charge related to fair value adjustments for the SinfoníaRx, Peak PACE,
and DoseMe acquisition-related contingent considerations, which were all
subsequently paid in full during 2019.



Depreciation and Amortization Expenses


Depreciation and amortization expenses increased $7.8 million, or 32%, from
$24.5 million for the nine months ended September 30, 2019 to $32.3 million for
the nine months ended September 30, 2020. This increase was primarily due to a
$4.0 million increase in the amortization of capitalized software related to new
software functionality placed into service since 2019 to support our CareVention
HealthCare and MedWise HealthCare segments. Amortization expense also increased
by $1.9 million as a result of intangible assets from PrescribeWellness in March
2019 and by $1.4 million as a result of changes in the estimated useful lives of
certain intangible assets. Depreciation expense increased by $594 thousand
primarily related to the completion of expanded office space at our Moorestown,
New Jersey headquarters, the purchase of additional equipment for our pharmacy
in Moorestown, New Jersey, and the completion of our new research facility in
Lake Nona, Florida during the third quarter of 2019.



Interest Expense



Interest expense for the nine months ended September 30, 2020 was $14.0 million,
an increase of $2.6 million compared to the nine months ended September 30,
2019. The increase is primarily due an increase of $2.8 million of interest
expense on the 2026 Notes, which were issued in February 2019. The increase

was
partially offset by a $351

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thousand decrease in interest expense on the Amended and Restated 2015 Line of Credit and a decrease in interest expense on finance leases.





Income Taxes



For the nine months ended September 30, 2020, we recorded an income tax benefit
of $5.7 million, which resulted in an effective tax rate of 10.2%. The effective
tax rate differs from the U.S. statutory tax rate primarily due to an increase
in the valuation allowance that is currently limiting the realizability of our
net deferred tax assets as of September 30, 2020. Accordingly, the year to date
tax benefit was limited due to unbenefited losses in the nine months ended
September 30, 2020. We calculate the provision for income taxes during interim
periods by applying the estimated annual effective tax rate for the full year
ordinary income or loss to the respective reporting period's year to date income
or loss, while also adding any income tax expense or benefit related to discrete
items occurring within that interim period.



For the nine months ended September 30, 2019, we recorded an income tax benefit
of $10.7 million, which resulted in an effective tax rate of 29.4%. The tax
benefit primarily consists of $6.0 million based on the estimated effective tax
rate for the full year and $4.1 million of windfall tax benefits generated from
the vesting of restricted stock, disqualifying dispositions and exercising of
nonqualified stock options during the period.

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                          NON-GAAP FINANCIAL MEASURES



Adjusted EBITDA



To provide investors with additional information about our financial results, we
disclose Adjusted EBITDA, a non-GAAP financial measure. Adjusted EBITDA consists
of net income (loss) plus certain other expenses, which includes interest
expense, provision (benefit) for income tax, depreciation and amortization,
change in fair value of acquisition-related contingent consideration expense
(income), severance expense incurred in 2020 in connection with the Company's
reorganization, acquisition-related expense and stock-based compensation
expense. We consider acquisition-related expense to include nonrecurring direct
transaction and integration costs, severance, and the impact of purchase
accounting adjustments related to the fair value of acquired deferred revenue.
We present Adjusted EBITDA because it is one of the measures used by our
management and board of directors to understand and evaluate our core operating
performance, and we consider it an important supplemental measure of
performance. We believe this metric is commonly used by the financial community,
and we present it to enhance investors' understanding of our operating
performance and cash flows. We believe Adjusted EBITDA provides investors and
other users of our financial information consistency and comparability with our
past financial performance and facilitates period-to-period comparisons of
operations.



Our management uses Adjusted EBITDA:

? as a measure of operating performance to assist in comparing performance from

period to period on a consistent basis;

? to prepare and approve our annual budget; and

? to develop short- and long-term operational plans.






Adjusted EBITDA is not in accordance with, or an alternative to, measures
prepared in accordance with GAAP. In addition, this non-GAAP measure is not
based on any comprehensive set of accounting rules or principles. As a non-GAAP
measure, Adjusted EBITDA has limitations in that it does not reflect all of the
amounts associated with our results of operations as determined in accordance
with GAAP. In particular:


although depreciation and amortization are non-cash charges, the assets being

? depreciated and amortized may have to be replaced in the future, and Adjusted

EBITDA does not reflect cash capital expenditure requirements for such

replacements or for new capital expenditure requirements;

? Adjusted EBITDA does not reflect cash interest income or expense;

? Adjusted EBITDA does not reflect changes in, or cash requirements for, our

working capital needs;

? Adjusted EBITDA does not reflect the potentially dilutive impact of stock-based

compensation;

? Adjusted EBITDA does not reflect severance related payments incurred in 2020 in

connection with the Company's reorganization;

? Adjusted EBITDA does not reflect tax payments that may represent a reduction in

cash available to us; and

other companies, including companies in our industry, may calculate Adjusted

? EBITDA or similarly titled measures differently, which reduces its usefulness


   as a comparative measure.




Because of these and other limitations, you should consider Adjusted EBITDA
alongside other GAAP-based financial performance measures, including various
cash flow metrics, net income (loss) and our other GAAP financial results and
not in isolation from, or as a substitute for, financial information prepared in
accordance with GAAP. You should be aware that in the future we may incur
expenses that are the same as or similar to some of the adjustments in the
presentation, and we do not intend to imply that our future results will be
unaffected by unusual or non-recurring items.

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The following is a reconciliation of Adjusted EBITDA to our net loss for the
periods presented:




                                                       Three Months Ended September 30,           Nine Months Ended September 30,
                                                          2020                   2019                2020                  2019
Reconciliation of net loss to Adjusted EBITDA
Net loss                                            $        (21,589)      $        (8,104)    $       (50,336)      $       (25,612)
Add:
Interest expense, net                                           4,722                 4,441              14,000                11,442
Income tax benefit                                            (1,830)               (4,101)             (5,705)              (10,681)

Depreciation and amortization                                  12,199                 9,142              32,323                24,519
Change in fair value of acquisition-related
contingent consideration expense                                2,005      

          1,510               2,605                 4,516
Severance expense                                                 917                     -                 917                     -
Acquisition-related expense                                       572                   463                 823                 4,752

Stock-based compensation expense                                8,098      

          7,225              22,408                20,983
Adjusted EBITDA                                     $           5,094      $         10,576    $         17,035      $         29,919



Adjusted Diluted Net Income (Loss) Per Share, or Adjusted Diluted EPS





Adjusted Diluted EPS excludes the impact of certain items and, therefore, has
not been calculated in accordance with GAAP. We believe the exclusion of these
items assists in providing a more complete understanding of our underlying
operations, results and trends and allows for comparability with our peer
company index and industry and to be more consistent with our expected capital
structure on a going forward basis. Our management uses this measure along with
corresponding GAAP financial measures to manage our business and to evaluate our
performance compared to prior periods and the marketplace. We define Adjusted
Diluted EPS as net loss before fair value adjustments for acquisition-related
contingent consideration, amortization of acquired intangibles, amortization of
debt discount and issuance costs, severance expense incurred in 2020 in
connection with the Company's reorganization, acquisition-related expense,
stock-based compensation expense, and the tax impact using a normalized tax rate
on pre-tax income (loss) adjusted for those items expressed on a per share basis
using weighted average diluted shares outstanding. We consider
acquisition-related expense to include nonrecurring direct transaction and
integration costs, severance, and the impact of purchase accounting adjustments
related to the fair value of acquired deferred revenue.



Adjusted Diluted EPS is a non-GAAP financial measure and should not be
considered in isolation or as a substitute for financial information provided in
accordance with GAAP. This non-GAAP financial measure may not be computed in the
same manner as similarly titled measures used by other companies. In the future,
we may incur expenses that are the same as or similar to some of the adjustments
in the presentation, and we do not intend to imply that our future results will
be unaffected by unusual or non-recurring items.



The following table reconciles net loss per share on a diluted basis, the most directly comparable GAAP measure, to Adjusted Diluted EPS:






                                                    Three Months Ended September 30,                     Nine Months Ended September 30,
                                                      2020                       2019                      2020                      2019

                                                 (In thousands except per share amounts)              (In thousands except per share amounts)
Reconciliation of diluted net loss per
share to Adjusted Diluted EPS
GAAP net loss, basic and diluted, and
net loss per share, basic and diluted       $   (21,589)    $  (0.99)    $ (8,104)   $ (0.39)    $   (50,336)    $  (2.33)   $ (25,612)   $ (1.25)
Adjustments:
Change in fair value of
acquisition-related contingent
consideration expense                              2,005                     1,510                      2,605                     4,516
Amortization of acquired intangibles               8,291                     6,927                     21,936                    18,678
Amortization of debt discount and
issuance costs                                     3,280                     3,012                      9,647                     7,506
Severance expense                                    917                         -                        917                         -
Acquisition-related expense                          572                       463                        823                     4,752
Stock-based compensation expense                   8,098                     7,225                     22,408                    20,983
Impact to income taxes (1)                       (1,762)                   (6,049)                    (6,306)                  (15,716)
Adjusted net (loss) income and Adjusted
Diluted EPS                                 $      (188)    $  (0.01)    $   4,984   $   0.22    $      1,694    $    0.07   $   15,107   $   0.66

The impact to taxes was calculated using a normalized statutory tax rate

(1) applied to pre-tax income or loss adjusted for the respective items above and


     then subtracting or adding the tax provision or benefit, respectively, as
     determined for GAAP purposes.




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The following table reconciles the diluted weighted average shares of common
stock outstanding used to calculate net loss per share on a diluted basis for
GAAP purposes to the diluted weighted average shares of common stock outstanding
used to calculate Adjusted Diluted EPS:




                                                    Three Months Ended          Nine Months Ended
                                                      September 30,               September 30,
                                                    2020          2019          2020          2019
Reconciliation of weighted average shares of
common stock outstanding, diluted, to
weighted average shares of common stock
outstanding, diluted for Adjusted Diluted EPS
Weighted average shares of common stock
outstanding, basic and diluted for GAAP          21,779,808    20,691,112    21,571,214    20,520,357
Adjustments:
Weighted average dilutive effect of stock
options                                                   -     1,555,922     1,281,367     1,577,258
Weighted average dilutive effect of
restricted stock                                          -       809,601       491,245       803,618
Weighted average dilutive effect of
contingent shares                                         -        30,502        74,102        27,037
Weighted average shares of common stock
outstanding, diluted for Adjusted Diluted EPS
(1)                                              21,779,808    23,087,137    23,417,928    22,928,270




     We account for the convertible senior subordinated notes utilizing the

Treasury Stock Method as we currently intend to settle the notes entirely or

partly in cash. Under this method, the underlying shares issuable upon

conversion of the notes are excluded from the calculation of diluted EPS,

(1) except to the extent that the average stock price for the reporting period

exceeds their conversion price of $69.95 per share. For the three and nine

months ended September 30, 2020, there was no impact on diluted EPS from the


     convertible senior subordinated notes as the conversion price exceeded our
     average stock price.






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                        Liquidity and Capital Resources



We incurred a net loss of $50.3 million and $25.6 million for the nine months
ended September 30, 2020 and 2019, respectively. Our primary liquidity and
capital requirements are for research and development, sales and marketing,
general and administrative expenses, debt service obligations, and strategic
business acquisitions. We have funded our operations, working capital needs, and
investments with cash generated through operations, issuance of stock, and
borrowings under our credit facilities. At September 30, 2020, we had
unrestricted cash of $28.7 million.

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