https://www.accc.gov.au
The ACCC has accepted a court-enforceable undertaking from
The ACCC alleges that, between June and
The ACCC was concerned that this may have contravened the Australian Consumer Law and exposed consumers driving the vehicles to serious safety hazards. The cars are fitted with dangerous
In the undertaking accepted by the ACCC, Mercedes-Benz has acknowledged the ACCC's concerns.
"Mercedes-Benz failed to comply with its obligations to initiate recalls under the
"Industry participants must comply with their responsibilities under the
"We will continue to take enforcement action where necessary to address non-compliance with the
Mercedes-Benz has committed to follow a revised schedule to get affected cars off the road as soon as practicable and in the meantime, will provide free hire cars or alternative transport for owners of the highest risk vehicles.
"We are pleased that Mercedes-Benz is addressing our concerns and assisting drivers who cannot drive their affected cars by offering them hire cars,"
Mercedes-Benz has also agreed to ensure it notifies the ACCC early of any future anticipated failure to initiate recalls, ensure its recall database correctly reflects the recall status, and keep records of consumer complaints relating to the recall.
Mercedes-Benz will also communicate directly with affected consumers so they are aware of the recall status of their vehicle, and their options for airbag replacement or alternative transport.
The undertaking is available at:
Notes to editors:
Mercedes-Benz is the importer and wholesaler for a range of Mercedes-Benz passenger cars.
As part of the undertaking, Mercedes will offer a hire car or alternative transport for affected consumers if it is unable to replace the airbag within two weeks from the date requested by a consumer (for reasons other than the consumer not making the vehicle available for repair).
This applies to
- older than 6 years and located in
- older than 9 years and located elsewhere in
In
More information about the
.
(C) 2020 M2 COMMUNICATIONS, source