TeamViewer announced that the Ford Motor Company is using TeamViewer's Frontline solution to add augmented reality (AR) "See What I See" assistance to provide enhanced support to automotive technicians across its global network of Ford dealers. The new service is offered by Ford'sTechnical Assistance Center (TAC), a centralized diagnostic troubleshooting team that provides support to all Ford and Lincoln dealerships' technicians who diagnose and repair customer vehicles. Dealer technicians can initially reach out to TAC specialists via a web-based portal or even on a phone. With the new See What I See program, TAC specialists can now start a remote AR session using TeamViewer Frontline through a pair of onsite RealWear smart glasses to share, in real time, exactly what the repair technician is looking at. TAC specialists can add on-screen annotations and additional documentation directly in the line of sight of the repair technicians, as well as zoom in, share their screen, record the session and even turn on flashlights remotely.