Mitsubishi Electric Europe B.V. Polish Branch has entered a partnership with TeamViewer to roll out TeamViewer's augmented reality (AR) support solution in its branch offices across Central and Eastern Europe. The AR-based remote support solution from TeamViewer will be particularly used in Mitsubishi's growing business unit of industrial automation covering products such as industrial control systems, drives and robots. In interaction with customers, which include manufacturers from the food, aerospace and automotive industries, TeamViewer's AR solution will enhance the support experience and improve repair processes. The software runs on mobile devices and wearables and can remotely help solve complex problems through a shared video and AR markers. Th main benefit for Mitsubishi Electric's customers is the reduction in downtime of business-critical factory equipment – as AR-powered remote training and guidance empowers customers to tackle problems on the spot. For Mitsubishi Electric, the new process involving TeamViewer's AR-backed solution means increased efficiency as it reduces the need to have field technicians travelling to the remote equipment to fix it.