Electra-Media Inc. (EMI) is using a secure remote access and support solution to reduce costs, improve customer service, and spur new growth and innovation. With the TeamViewer AG solution, EMI technicians can now access, troubleshoot, and program signs from anywhere, at any time. This allows more time to focus on high standards of excellence and to develop dynamic digital campaigns.

TeamViewer allows EMI employees to remotely log into a sign at a moment's notice and receive analytics, providing customers with specifics on the sign's performance for each campaign with complete accuracy and in real time. Without TeamViewer, EMI would have to dispatch a technician to travel on-site to fix any software issue with their signs, which takes about four hours of labor and a high 4-figure cost per issue. With instances like this happening at least twice a week, TeamViewer has saved EMI on average over five figures a month, or more than six figures a year, by being able to immediately and remotely troubleshoot and repair an issue.

As a result, EMI's technicians can focus on the important hardware issues that require their expert maintenance. EMI was able to restructure its operations to create teams that can work remotely, allowing the company to expand its business to other areas of the country. In just the last few years, EMI has established a presence in New Jersey, Minnesota, Georgia, and more, with plans for additional states in the upcoming year.