Teladoc Health announced that its primary care service, Primary360, is now available to commercial health plans, employers and other organizations that sponsor health care for individuals and families in the United States. Primary360 solves persistent challenges in access to high quality health care for millions of individuals, especially those who do not have an ongoing relationship with a primary care provider. Primary360 pilot programs have shown that two-thirds of members previously lacked traditional primary care and are now benefitting from longitudinal relationships with physician-led care teams. Access to high quality prevention and screening via Primary360 has helped members detect earlier and treat previously undiagnosed chronic diseases. Early results with year one members show one in four chronic conditions identified for Primary360 members have been new diagnoses of common disorders such as diabetes and hypertension. Primary360 members have cited the service’s connectivity to specialty care, especially mental health support, as a major advantage of the whole-person health offering. In fact, preliminary findings from the first year also show that more than 50 % of Primary360 members take advantage of at least one other Teladoc Health service and nearly 30 % use two connected services, like mental health care, urgent care, dermatology and nutrition. Teladoc Health has received a positive initial response to Primary360 in the marketplace and the role it plays in delivering comprehensive, virtual-first benefits. Several Fortune 1000 employers are live on the new primary care service, with other large employers and health plans such as Aetna launching nationwide in early 2022. Primary360 has been substantially built out since it was initially launched as a pilot two years ago. In addition to their Teladoc primary care physician, members have access to a care team offering a range of services including guidance for an individual’s care, and navigation to in-person, high-quality in-network providers. For ongoing management of health and wellness needs, consumers receive a personalized care plan that includes reminders and nudges for follow-ups and action items. Members are also benefiting from speed to access. Teladoc physicians are currently available within a week for a new patient visit in all 50 states, as compared to the average wait time of roughly a month for a new primary care physician. Members are spending more time with Teladoc Health providers at an average of nearly an hour (54 minutes) for new patient visits that include comprehensive, evidence-based prevention and screening.