Teleperformance SE is no. 1 worldwide in outsourcing and corporate consulting services for customer relation management. Net sales break down by activity as follows:
- customer experience management services (88.5%): customer information, technical assistance, customer acquisition, back-office services. The group also offers integrated services for business process management and digital transformation and high added value consulting services;
- specialised services (11.5%): online interpreting, visa application management and debt collection.
At the end of 2021, the group had over 420,000 employees in 88 countries and offers its services in over 265 languages across over 170 markets.
Net sales by customer sector break down into financial services (14%), telecom, internet and pay TV (13%), healthcare and insurance (13%), technology and consumer electronics (11%), media and entertainment (11%), retail and e-commerce (10%), tourism, hotels and airlines (9%), business services (4%), utilities (4%), energy (3%) and other (8%).
Net sales (excluding specialized services) are distributed geographically as follows: Continental Europe/Middle East/Africa (29.8%), North America/the United Kingdom/Asia-Pacific (33.4%), South America/Spain/Portugal (29.8%) and India (7%).
Number of employees : 418 742 people.
Sales per Business
Core Services & Digital Integrated Business Services