The Bulgarian department of
Telus International Bulgaria, which is part of the global outsourcing company
According to Bird.bg, Telus is working on a project called Dolphin to moderate posts on Facebook. The divisions in
Telus International Bulgaria has repeatedly denied the accusations of working in favour of
However, employees of the company told Bird.bg that of the dozen judges that have the ultimate say in which posts are allowed through, three have Russian ties.
Allegedly, one of them studied in
The investigative news outlet quotes information from an employee of Telus in
Bird.bg claims that the local rules of Telus in
The troll profiles ‘like’ news about destroyed civil infrastructure in
Bird.bg says that, after mass reports by trolls working for
Bird.bg also claims there is a third algorithm for blocking posts of certain public figures.
If there is an appeal about a blocked post, the case goes to a moderator who has to review it.
“The reported content goes to a judge at Telus. This judge is usually a young person who knows English and other languages. He has a four-and-half-week training to acquire the knowledge of what is acceptable and what is not, according to the community standards of Facebook. The judge must have an excellent memory as he cannot take notes. He has the 'bible' of the standards, which is over 1,000 pages long, but having 40 second on average to process a post, he has no time to search in it,” Bird.bg writes.
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