The following discussion and analysis of our financial condition and results of
operations should be read together with our condensed financial statements and
related notes thereto included elsewhere in this Quarterly Report on Form 10-Q
and our final prospectus ("Prospectus"), dated March 25, 2021, filed with the
SEC pursuant to Rule 424(b) under the Securities Act of 1933, as amended
("Securities Act"). The following discussion contains forward-looking statements
that reflect our plans, estimates and beliefs. Our actual results could differ
materially from those discussed in the forward-looking statements. You should
review the section titled "Special Note Regarding Forward-Looking Statements"
for a discussion of forward-looking statements and the section titled "Risk
Factors" for a discussion of factors that could cause actual results to differ
materially from the results described in or implied by the forward-looking
statements contained in the following discussion and analysis. Our historical
results are not necessarily indicative of the results that may be expected for
any period in the future, and our interim results are not necessarily indicative
of the results we expect for the full calendar year or any other period.
                                       18
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Overview


thredUP is one of the world's largest online resale platforms for women's and
kids' apparel, shoes and accessories. Our custom-built operating platform is
powering the rapidly emerging resale economy, the fastest growing sector in
retail. thredUP's platform consists of distributed processing infrastructure,
proprietary software and systems and data science expertise. Since our founding
in 2009, we have processed over 125 million unique secondhand items from 35,000
brands across 100 categories, saving our buyers an estimated $3.3 billion off
estimated retail price. We estimate that we have positively impacted the
environment by saving 1.0 billion pounds of CO2 emissions, 2.0 billion kWh of
energy and 4.4 billion gallons of water simply by empowering consumers to buy
and sell secondhand.
thredUP's proprietary operating platform is the foundation for our managed
marketplace, where we have bridged online and offline technology to make the
buying and selling of tens of millions of unique items easy and fun. The
marketplace we have built enables buyers to browse and purchase resale items for
women's and kids' apparel, shoes and accessories across a wide range of price
points. Buyers love shopping value, premium and luxury brands all in one place,
at up to 90% off estimated retail price. Sellers love thredUP because we make it
easy to clean out their closets and unlock value for themselves or for the
charity of their choice while doing good for the planet. Sellers order a Clean
Out Kit, fill it and return it to us using our prepaid label. We take it from
there and do the work to make those items available for resale. In 2018, based
on our success with consumers directly, we extended our platform to enable
brands and retailers to participate in the resale economy. A number of the
world's leading brands and retailers are already taking advantage of our
Resale-as-a-Service ("RaaS") offering.
Recent Business Developments
Initial Public Offering
Historically, we have financed our operations primarily through private sales of
equity securities and debt. Our registration statement related to the initial
public offering (the "IPO") was declared effective on March 25, 2021 by the
Securities and Exchange Commission (the "SEC"), and our Class A common stock
began trading on the Nasdaq Global Select Market ("Nasdaq") on March 26, 2021.
Upon the completion of our IPO, we sold 13,800,000 shares of Class A common
stock at a price to the public of $14.00 per share. We received aggregate net
proceeds of $175.5 million after deducting offering costs, underwriting
discounts and commissions of $17.7 million.
Follow-on Public Offering
On August 2, 2021, we issued and sold an aggregate of 2,000,000 shares of Class
A common stock at a price of $24.25 per share in a registered public offering.
The aggregate net proceeds were approximately $45.5 million, after deducting
offering costs of $1.1 million and underwriting discounts and commissions of
$2.2 million.
Acquisition of Remix Global AD
On July 24, 2021, we entered into Share Purchase Agreements (collectively, the
"Share Purchase Agreement"), with the shareholders of Remix Global AD ("Remix"),
a fashion resale company headquartered in Sofia, Bulgaria, to purchase 100% of
the outstanding equity interests of Remix and its subsidiary (the "Remix
Acquisition"). On October 7, 2021, the cash paid upon closing was approximately
$19.2 million. Shortly after the closing, the company paid approximately
$6.2 million of other Remix liabilities. Subject to customary purchase price
adjustments, we will also pay $3.5 million in the form of 130,597 shares of
newly-issued Class A common stock to be issued 18 months following the closing
of the Remix Acquisition. With this acquisition, we add a complementary
operational infrastructure and an experienced management team to enable our
expansion into Europe.

                                       19
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COVID-19 Impact
In December 2019, a novel strain of coronavirus was first identified, and in
March 2020, the World Health Organization categorized COVID-19 as a pandemic.
The COVID-19 pandemic has adversely impacted businesses worldwide and has
impacted aspects of our business and operations.

In March 2020, we shifted all of our corporate employees and contract engineers
to a remote work model and implemented additional measures to better enable
remote work. As of September 30, 2021 our remote work model remains in place.
Financial Impact
In the nine months ended September 30, 2021, we saw increased demand, which we
believe was partly related to COVID-19 recovery and re-opening efforts such as
the vaccine roll out, easing of social distancing restrictions and federal
stimulus legislation. We also saw increased operating expenses due to the
additional labor costs associated with increased processing to support the
demand experienced to date and in anticipation of accelerating demand. The
growth in net loss is primarily related to the growth in operating expenses.
Impact on Processing at our Distribution Centers
During the three months ended September 30, 2021, the number of unprocessed
Clean Out Kits increased, when compared to the prior quarter, as we lifted
temporary restrictions on the ability of sellers to order Clean Out Kits at the
end of February 2021, resulting in more Clean Out Kits being received.
We still face challenges in hiring and retaining employees and have implemented
compensation and benefits programs to enhance hiring and retention, which has
contributed to higher Cost of Revenue and higher Operations, Product and
Technology expenses. These programs are primarily aimed at mitigating the macro
trend of increased competition for labor, including seasonal employment
opportunities.
We have been monitoring and continue to monitor the impact of COVID-19 on our
business and operations. We expect the evolving COVID-19 pandemic to continue to
have an adverse impact on our business, results of operations and financial
condition, including our revenue and cash flows, for at least the remainder of
2021 and early 2022. For instance, a slowdown or further uncertainty in the U.S.
economy, as well as a decrease in government stimulus packages, may result in
additional changes in buyer and seller behavior, which could cause either a
potential reduction in discretionary spending on our marketplace or increased
activity on our marketplace as customers look for high-value, lower-priced
alternatives. In particular, following the stimulus package in March 2021, we
experienced a brief increase in Orders followed by a return to expected Orders
activity. Additionally, future developments, such as new information which may
emerge concerning COVID-19, the new COVID-19 strains (e.g. delta variant), and
the actions to contain the coronavirus or treat its impact, could have an
adverse impact to our business. Due to the unknown duration and unprecedented
impact of the COVID-19 pandemic and the range of national, state and local
responses thereto, the related financial impact on our business could change and
cannot be accurately predicted at this time. See the section titled "Risk
Factors-Risks Relating to our Business and Industry-The global COVID-19 pandemic
has had and may continue to have an adverse impact on our business, results of
operations and financial condition."

                                       20
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Overview of Third Quarter Results
Revenue: Total revenue was a record at $63.3 million, an increase of 35%
year-over-year.
Gross Profit and Margin: Gross profit totaled $46.1 million representing growth
of 41% year-over-year. Gross margin expanded by 300 basis points to 73% from 70%
in the comparable quarter last year.
Net Loss: GAAP net loss was $14.7 million for the third quarter 2021, compared
to a GAAP net loss of $11.0 million for the third quarter 2020.
Adjusted EBITDA: Adjusted EBITDA loss was $7.8 million, a negative 12% of
revenue, compared to Adjusted EBITDA loss of $7.5 million for the third quarter
2020, a negative 16% of third quarter 2020 revenue.
Active Buyers and Orders: Total third quarter 2021 Active Buyers of 1.44 million
and Orders of 1.30 million grew 14% and 28%, respectively, over the comparable
quarter last year.

Key Financial and Operating Metrics
We review a number of operating and financial metrics, including the following
key business and non-GAAP metrics to evaluate our business, measure our
performance, identify trends affecting our business, formulate business plans
and make strategic decisions. These key financial and operating metrics are set
forth below for the periods presented.
                                    Three months ended September 30,                Nine months ended September 30,
                                        2021                    2020                   2021                    2020

                                                                     (in thousands)
Active Buyers (as of period
end)                                        1,439                1,257                     1,439                1,257

Orders                                      1,300                1,012                     3,646                2,966

Net loss                        $         (14,715)         $   (11,004)         $        (45,265)         $   (30,876)
Adjusted EBITDA(1)              $          (7,816)         $    (7,473)         $        (25,971)         $   (21,170)


(1)See below for a reconciliation of Adjusted EBITDA to net loss.
Active Buyers
An Active Buyer is a thredUP buyer who has made at least one purchase in the
last twelve months. A thredUP buyer is a customer who has created an account in
our marketplace. A thredUP buyer is identified by a unique email address and a
single person could have multiple thredUP accounts and count as multiple Active
Buyers. The number of Active Buyers is a key driver of revenue for our
marketplace and we expect the number of Active Buyers to increase over time.
Orders
Orders means the total number of orders placed by buyers across our marketplace,
including through our RaaS clients, in a given period, net of cancellations. We
expect Orders to increase over time.
Adjusted EBITDA
Adjusted EBITDA means net loss adjusted to exclude, where applicable in a given
period, depreciation and amortization, stock-based compensation expense,
acquisition and offering related expenses, interest expense, change in fair
value of convertible preferred stock warrant liability and provision for income
taxes. We use Adjusted EBITDA to evaluate and assess our operating performance
                                       21
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and the operating leverage in our business, and for internal planning and
forecasting purposes. We believe that Adjusted EBITDA, when taken collectively
with our GAAP results, may be helpful to investors because it provides
consistency and comparability with past financial performance and assists in
comparisons with other companies, some of which use similar non-GAAP financial
information to supplement their GAAP results.
The following table provides a reconciliation of net loss to Adjusted EBITDA (in
thousands):
                                        Three months ended September 30,                Nine months ended September 30,
                                            2021                    2020                   2021                    2020
Adjusted EBITDA Reconciliation:
Net loss                            $         (14,715)         $   (11,004)         $        (45,265)         $   (30,876)
Depreciation and amortization                   2,248                1,425                     6,147                3,868
Stock-based compensation expense                2,995                1,649                     9,389                5,057
Acquisition and offering related
expenses                                        1,020                    -                     1,020                    -
Interest expense                                  619                  368                     1,751                  865
Change in fair value of convertible
preferred stock warrant liability                   -                   89                       930                  (84)
Provision for income taxes                         17                    -                        57                    -
Adjusted EBITDA                     $          (7,816)         $    (7,473)         $        (25,971)         $   (21,170)



                                       22

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Results of Operations
The following table sets forth our results of operations for the periods
presented:
                                          Three months ended September 30,                Nine months ended September 30,
                                              2021                    2020                   2021                   2020

Revenue:                                                       (in thousands, except per share data)
Consignment                           $          48,071          $    33,657          $        141,356          $  103,885
Product                                          15,203               13,275                    37,557              38,697
Total revenue                                    63,274               46,932                   178,913             142,582
Cost of revenue:
Consignment                                      10,080                7,984                    31,599              25,097
Product                                           7,100                6,172                    17,370              19,072
Total cost of revenue                            17,180               14,156                    48,969              44,169
Gross profit                                     46,094               32,776                   129,944              98,413
Operating expenses:
Operations, product and technology               32,081               25,856                    91,455              73,480
Marketing                                        16,941               10,614                    48,344              34,513
Sales, general and administrative                12,569                6,891                    34,206              20,762
Total operating expenses                         61,591               43,361                   174,005             128,755
Operating loss                                  (15,497)             (10,585)                  (44,061)            (30,342)
Interest expense                                   (619)                (368)                   (1,751)               (865)
Other (expense) income, net                       1,418                  (51)                      604                 331
Loss before provision for income
taxes                                           (14,698)             (11,004)                  (45,208)            (30,876)
Provision for income taxes                           17                    -                        57                   -
Net loss                              $         (14,715)         $   (11,004)         $        (45,265)         $  (30,876)
Net loss per share attributable to
common stockholders, basic and
diluted                               $           (0.15)         $     (0.93)         $          (0.65)         $    (2.77)



                                       23

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Comparison of the Three and Nine Months Ended September 30, 2021 and 2020
Revenue
                           Three months ended September
                                        30,                                Change                     Nine months ended September 30,                      Change

                              2021               2020             Amount              %                   2021                   2020             Amount              %

                                                                                  (in thousands, except percentages)
Consignment revenue       $  48,071           $ 33,657          $ 14,414               43  %       $       141,356           $ 103,885          $ 37,471               36  %
Product revenue              15,203             13,275             1,928               15  %                37,557              38,697            (1,140)              (3) %
Total revenue             $  63,274           $ 46,932          $ 16,342               35  %       $       178,913           $ 142,582          $ 36,331               25  %
Consignment revenue as a
% of total revenue               76   %             72  %                                                       79   %              73  %
Product revenue as a % of
total revenue                    24   %             28  %                                                       21   %              27  %


The $16.3 million change in total revenue represents a 35% increase in total
revenue for the three months ended September 30, 2021, as compared to the three
months ended September 30, 2020. This increase was primarily attributable to a
28% increase in Orders and a 5% increase in revenue per Order over the same
period. The 28% increase in Orders was primarily driven by growth in Active
Buyers of 14% over the same period mainly due to our increased marketing and
advertising efforts.
The $36.3 million change in total revenue represents a 25% increase in total
revenue for the nine months ended September 30, 2021, as compared to the nine
months ended September 30, 2020. This increase was primarily attributable to a
23% increase in Orders and a 2% increase in revenue per Order over the same
period. The 23% increase in Orders was primarily driven by growth in Active
Buyers of 14% and partially offset by a 7% decrease in Order per Active Buyer
over the same period. The growth in Active Buyers was mainly due to our
increased marketing and advertising efforts.

Consignment sales result in higher gross profit margin than product sales
because revenue for consignment sales is recognized net of seller payouts,
whereas, for product sales, seller payouts are recognized as a component of cost
of revenue, leading to different gross margin profiles between consignment sales
and product sales.
We believe that our total revenue will increase sequentially in the fourth
quarter of 2021 primarily due to the inclusion of the acquired Remix business.
Consignment Revenue
The $14.4 million change in consignment revenue represents a 43% increase in
consignment revenue for the three months ended September 30, 2021, as compared
to the three months ended September 30, 2020. This increase was primarily
attributable to the mix shift from product to consignment sales, which resulted
in consignment sales representing 76% of our total revenue mix, up 400 basis
points from 72% in the three months ended September 30, 2020.
The $37.5 million change in consignment revenue represents a 36% increase in
consignment revenue for the nine months ended September 30, 2021, as compared to
the nine months ended September 30, 2020. This increase was primarily
attributable to the mix shift from product to consignment sales, which resulted
in consignment sales representing 79% of our total revenue mix, up 600 basis
points from 73% in the nine months ended September 30, 2020.
                                       24
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Product Revenue
The $1.9 million change in product revenue represents a 15% increase in product
revenue for the three months ended September 30, 2021, as compared to the three
months ended September 30, 2020, and was primarily attributable to a 35%
increase in total revenue. The increase was partially offset by a mix shift from
product to consignment sales, which resulted in product sales representing 24%
of our total revenue mix, a 400 basis point decrease from 28% in the three
months ended September 30, 2020.
The $1.1 million change in product revenue represents a 3% decrease in product
revenue for the nine months ended September 30, 2021, as compared to the nine
months ended September 30, 2020, and was primarily attributable to the mix shift
from product to consignment sales, which resulted in product sales representing
21% of our total revenue mix, a 600 basis point decrease from 27% in the nine
months ended September 30, 2020.
Cost of Revenue
                                Three months ended September
                                             30,                               Change                  Nine months ended September 30,                  Change

                                   2021               2020             Amount              %                2021               2020             Amount              %

                                                                                   (in thousands, except percentages)
Cost of consignment revenue    $  10,080           $  7,984          $  2,096              26  %       $   31,599           $ 25,097          $  6,502              26  %
Cost of product revenue            7,100              6,172               928              15  %           17,370             19,072            (1,702)             (9) %
Total cost of revenue          $  17,180           $ 14,156          $  3,024              21  %       $   48,969           $ 44,169          $  4,800              11  %
Gross profit                   $  46,094           $ 32,776          $ 13,318              41  %       $  129,944           $ 98,413          $ 31,531              32  %
Gross profit margin                   73   %             70  %                                                 73   %             69  %
Cost of revenue as a % of
total revenue                         27   %             30  %                                                 27   %             31  %
Cost of consignment revenue as
a % of total cost of revenue          59   %             56  %                                                 65   %             57  %
Cost of product revenue as a %
of total cost of revenue              41   %             44  %                                                 35   %             43  %


Total cost of revenue as a percentage of total revenue, decreased 300 basis
points from 30% for the three months ended September 30, 2020 to 27% for the
three months ended September 30, 2021.
Total cost of revenue as a percentage of total revenue, decreased 400 basis
points from 31% for the nine months ended September 30, 2020 to 27% for the nine
months ended September 30, 2021.
During both the three and nine months periods ended September 30, 2021 a revenue
mix shift from product to consignment sales resulted in decreased costs of
revenue as a percent of revenue as consignment revenue has a higher gross margin
profile.
                                       25
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Cost of Consignment Revenue


                           Three months ended September
                                       30,                               Change                  Nine months ended September 30,                 Change

                              2021               2020            Amount             %                2021               2020             Amount             %

                                                                             (in thousands, except percentages)
Cost of consignment
revenue                   $  10,080           $ 7,984          $ 2,096               26  %       $  31,599           $ 25,097          $ 6,502               26  %
As a percent of
consignment revenue              21   %            24  %                                                22   %             24  %
Consignment gross margin         79   %            76  %                                                78   %             76  %


The $2.1 million change in cost of consignment revenue represents a 26% increase
in the cost of consignment revenue for the three months ended September 30, 2021
compared to the three months ended September 30, 2020.
The $6.5 million change in cost of consignment revenue represents a 26% increase
in the cost of consignment revenue for the nine months ended September 30, 2021
compared to the nine months ended September 30, 2020.
The increased cost of consignment revenue in both the three and nine month
periods ended September 30, 2021 was primarily driven by higher consignment
revenue and related costs outlined in the below table. Consignment gross margin
increased 300 basis points to 79% for the three months ended September 30, 2021
compared to 76% for the three months ended September 30, 2020. Consignment gross
margin increased 200 basis points to 78% for the nine months ended September 30,
2021 compared to 76% for the three months ended September 30, 2020. Consignment
revenue growth outpaced the increase in outbound shipping and packaging costs
due to increased revenue per order and efficiencies in our shipping process in
both periods.
                        Three months ended September                                           Nine months ended September
                                    30,                               Change                               30,                              Change
                           2021               2020            Amount             %                2021              2020             Amount            %

                                                                        (in thousands, except percentages)
Outbound shipping      $    6,767          $ 5,710          $ 1,057               19  %       $  22,826          $ 18,089          $ 4,737             26  %
Direct labor                2,333            1,578              755               48  %           6,116             5,191              925             18  %
Packaging                     768              544              224               41  %           2,301             1,547              754             49  %
Other                         212              152               60               39  %             356               270               86             32  %
Total cost of
consignment revenue    $   10,080          $ 7,984          $ 2,096               26  %       $  31,599          $ 25,097          $ 6,502             26  %


                                       26

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Cost of Product Revenue


                        Three months ended September
                                     30,                              Change                  Nine months ended September 30,                  Change

                            2021              2020            Amount             %                2021               2020             Amount              %

                                                                           (in thousands, except percentages)
Cost of product revenue $  7,100           $ 6,172          $   928               15  %       $  17,370           $ 19,072          $ (1,702)              (9) %
As a percent of product
revenue                       47   %            46  %                                                46   %             49  %
Product gross margin          53   %            54  %                                                54   %             51  %


The $0.9 million change in cost of product revenue represents a 15% increase in
the cost of product revenue for the three months ended September 30, 2021
compared to the three months ended September 30, 2020.
The $1.7 million change in cost of product revenue represents a 9% decrease in
the cost of product revenue for the nine months ended September 30, 2021
compared to the nine months ended September 30, 2020.
The increased cost of product revenue in the three month period ended
September 30, 2021 was primarily driven by higher product revenue. The decreased
cost of product revenue in the nine month period ended September 30, 2021 was
primarily driven by lower product revenue, partially offset by increased product
gross margin due to a higher average selling price per item and lower costs as
outlined in the below table.
                            Three months ended September                                          Nine months ended September
                                         30,                              Change                              30,                               Change

                                2021              2020            Amount             %               2021              2020             Amount              %

                                                                             (in thousands, except percentages)
Inventory costs             $   4,508          $ 3,462          $ 1,046              30  %       $  10,369          $ 10,473          $   (104)             (1) %
Outbound shipping               1,845            1,979             (134)             (7) %           5,178             6,265            (1,087)            (17) %
Direct labor                      601              540               61              11  %           1,358             1,794              (436)            (24) %
Packaging                         146              191              (45)            (24) %             465               540               (75)            (14) %
Total cost of product       $   7,100          $ 6,172          $   928              15  %       $  17,370          $ 19,072          $ (1,702)             (9) %
revenue


We believe that our gross profit will increase and our gross profit margin will
be lower sequentially in the fourth quarter due to the inclusion of the acquired
Remix business.
                                       27
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Operating Expenses
                                 Three months ended September
                                              30,                               Change                     Nine months ended September 30,                     Change

                                    2021               2020             Amount              %                  2021                   2020             Amount              %

                                                                                       (in thousands, except percentages)
Operations, product and
technology                      $  32,081           $25,856           $  6,225              24  %       $        91,455           $73,480            $ 17,975              24  %
Marketing                              16,941            10,614          6,327              60  %                    48,344             34,513         13,831              40  %
Sales, general and
administrative                         12,569             6,891          5,678              82  %                    34,206             20,762         13,444              65  %
Total operating expenses        $  61,591           $ 43,361          $ 18,230              42  %       $       174,005           $ 128,755          $ 45,250              35  %
Operations, product and
technology as a % of total
revenue                                51   %             55  %                                                      51   %              52  %
Marketing as a % of total
revenue                                27   %             23  %                                                      27   %              24  %
Sales, general and
administrative as a % of total
revenue                                20   %             15  %                                                      19   %              15  %


Operating expenses increased $18.2 million, or 42%, for the three months ended
September 30, 2021 compared to the three months ended September 30, 2020. Gross
profit increased $13.3 million, or 41% growth in the same period.
Operating expenses increased $45.3 million, or 35%, for the nine months ended
September 30, 2021 compared to the nine months ended September 30, 2020. Gross
profit increased $31.5 million, or 32% growth in the same period.
Operating expenses for the three and nine months ended September 30, 2021 have
been growing faster than our gross profit growth for the same periods as we
continue to invest in the expansion of distribution center processing capacity,
marketing efforts, and infrastructure to support being a public company.
Results by operating expenses line item are discussed below.
                                       28
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Operations, Product and Technology


                                         Three months ended September
                                                      30,                              Change                    Nine months ended September 30,              Change

                                            2021               2020             Amount            %               2021               2020             Amount             %

                                                                                          (in thousands, except percentages)
Personnel-related costs                 $  20,218           $ 15,260          $ 4,958             32  %       $  58,169           $ 42,268          $ 15,901             38  %
Facilities and other allocated
costs                                       6,696              5,973              723             12  %          19,197             17,801             1,396              8  %
Inbound shipping                            4,987              4,084              903             22  %          13,619             12,247             1,372             11  %
Other                                         180                539             (359)           (67) %             470              1,164              (694)           (60) %
Total operations, product and
technology expenses                     $  32,081           $ 25,856          $ 6,225             24  %       $  91,455           $ 73,480          $ 17,975             24  %
Operations, product and
technology as % of total revenue               51   %             55  %                                              51   %             52  %


Personnel-related costs increased by 32% from $15.3 million for the three months
ended September 30, 2020 to $20.2 million for the three months ended
September 30, 2021 due to a 32% increase in average headcount for operations,
research and development as of third quarter 2021 compared to third quarter
2020. Personnel-related costs increased by 38% from $42.3 million for the nine
months ended September 30, 2020 to $58.2 million for the nine months ended
September 30, 2021 due to a 29% increase in the average headcount for
operations, research and development. The increase in both periods was also due
to increases in compensation at distribution centers primarily to attract and
retain processing center staff in order to support our distribution center
operations growth.
Facilities and other allocated costs increased by 12% from $6.0 million for the
three months ended September 30, 2020 to $6.7 million for the three months ended
September 30, 2021. Facilities and other allocated costs increased by 8% from
$17.8 million for the nine months ended September 30, 2020 to $19.2 million for
the nine months ended September 30, 2021. The increase in both periods was
primarily due to the addition of our new Georgia distribution center in June
2020.
Inbound shipping costs increased by 22% from $4.1 million for the three months
ended September 30, 2020 to $5.0 million for the three months ended
September 30, 2021. Inbound shipping costs increased by 11% from $12.2 million
for the nine months ended September 30, 2020 to $13.6 million for the nine
months ended September 30, 2021. The increase in both periods was primarily due
to higher shipping volumes and rates. We lifted restrictions on the ability of
sellers to order Clean Out Kits at the end of February 2021, resulting in more
Clean Out Kits being received.
                                       29
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Marketing
                                     Three months ended September
                                                  30,                              Change                Nine months ended September 30,                Change
                                        2021               2020             Amount            %              2021               2020             Amount             %

                                                                                     (in thousands, except percentages)
Marketing and advertising           $  14,651           $  9,066          $ 5,585            62  %       $  41,614           $ 29,926          $ 11,688            39  %
costs
Other                                   2,290              1,548              742            48  %           6,730              4,587             2,143            47  %
Total marketing expense             $  16,941           $ 10,614          $ 6,327            60  %       $  48,344           $ 34,513          $ 13,831            40  %
Marketing as % of total
revenue                                    27   %             23  %                                             27   %             24  %


Marketing and advertising costs increased 60% for the three months ended
September 30, 2021, compared to 41% gross profit growth. Marketing and
advertising costs increased 40% for the nine months ended September 30, 2021,
compared to 32% gross profit growth. Marketing and advertising costs increased
by 62% from $9.1 million for the three months ended September 30, 2020 to
$14.7 million for the three months ended September 30, 2021 and 39% from
$29.9 million for the nine months ended September 30, 2020 to $41.6 million for
the nine months ended September 30, 2021. These increases were primarily due to
increased efforts to attract new buyers to our marketplace because our growth
rates during 2020 were impacted by COVID-19 pandemic.
Sales, General and Administrative
                                         Three months ended September
                                                     30,                               Change                 Nine months ended September 30,                 Change
                                            2021               2020            Amount             %               2021               2020             Amount              %

                                                                                          (in thousands, except percentages)
Personnel-related costs                 $   5,446           $ 3,260          $ 2,186              67  %       $  16,249           $ 10,195          $  6,054              59  %
Professional services                       2,570             1,363            1,207              89  %           5,861              3,315             2,546              77  %
Payment processing fees                     2,198             1,416              782              55  %           6,024              4,703             1,321              28  %
Other                                       2,355               852            1,503             176  %           6,072              2,549             3,523             138  %
Total sales, general and
administrative costs                    $  12,569           $ 6,891          $ 5,678              82  %       $  34,206           $ 20,762          $ 13,444              65  %
Sales, general and administrative              20   %            15  %                                               19   %             15  %

as % of total revenue




Sales, general and administrative expense increased 82% for the three months
ended September 30, 2021, compared to 41% gross profit growth. Sales, general
and administrative expense increased 65% for the nine months ended September 30,
2021, compared to 32% gross profit growth. This increase in both periods was
mainly the result of investments, primarily in personnel and professional
services costs, made towards scaling our business and improving our processes as
we became a public company.
Personnel-related costs increased from $3.3 million for the three months ended
September 30, 2020 to $5.4 million for the three months ended September 30,
2021. Personnel-related costs increased from $10.2 million for the nine months
ended September 30, 2020 to $16.2 million for the nine months ended
September 30, 2021. The increases were primarily due to a 46% and a 31% average
headcount increase in each comparative period, respectively, to support growth
in our corporate functions and other costs
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related to being a public company. In addition, non-cash stock-based
compensation increased by $1.2 million and $3.2 million for the three and nine
months ended September 30, 2021, respectively.
Professional services costs increased 89% from $1.4 million for the three months
ended September 30, 2020 to $2.6 million for the three months ended
September 30, 2021. Professional services costs increased 77% from $3.3 million
for the nine months ended September 30, 2020 to $5.9 million for the nine months
ended September 30, 2021. The increases in both periods were mainly due to an
increase in accounting, consulting and legal fees of $1.2 million and
$2.5 million for the three and nine months ended September 30, 2021,
respectively, for being a public company and for the Remix acquisition.
Payment processing fees increased 55% from $1.4 million for the three months
ended September 30, 2020 to $2.2 million or the three months ended September 30,
2021. Payment processing fees increased 28% from $1.3 million for the nine
months ended September 30, 2020 to $4.7 million for the nine months ended
September 30, 2021. The increases in both periods were mainly due to an increase
in overall sales.
Other expenses increased from $0.9 million for the three months ended
September 30, 2020 to $2.4 million for the three months ended September 30,
2021. Other expenses increased from $2.5 million for the nine months ended
September 30, 2020 to $6.1 million for the nine months ended September 30, 2021.
The increases in both periods were mainly due to insurance and other costs
related to being a public company and as well as technology and other costs to
support our growing business.
We believe that our expenses in operations, product and technology, marketing,
and sales, general and administrative will continue to increase sequentially in
absolute dollars in the fourth quarter of 2021, primarily due to the inclusion
of the Remix business. Additionally, we will continue to make investments in
processing capacity for our future growth, increase marketing spend to acquire
new customers and spend on infrastructure to support our development as a public
company.
Liquidity and Capital Resources
As of September 30, 2021, we had cash and cash equivalents of $160.9 million and
an accumulated deficit of $297.4 million. Since our founding, we have generated
negative cash flows from operations and have primarily financed our operations
through private and public sales of equity securities and debt. Additionally, we
currently have a term loan facility with Western Alliance Bank. In March 2021,
we completed our IPO for aggregate net proceeds of $175.5 million, net of
offering costs, underwriter discounts and commissions of $17.7 million. In
August 2021, we completed our follow-on public offering and sold an aggregate of
2,000,000 shares. The aggregate net proceeds were $45.5 million after deducting
$3.3 million of underwriter discounts and commissions and offering costs.
We expect operating losses and negative cash flows from operations to continue
into the foreseeable future as we continue to invest in growing our business and
expanding our infrastructure. Our primary use of cash includes operating costs
such as distribution center operating costs and product and technology expenses,
marketing expenses, personnel expenses and other expenditures necessary to
support our operations and our growth. Additionally, our primary capital
expenditures are related to the set-up, automation and expansion of our
distribution centers. Based upon our current operating plans, we believe that
our existing cash and cash equivalents will be sufficient to fund our operations
for at least the next twelve months. Our forecast of the period of time through
which our financial resources will be adequate to support our operations is a
forward-looking statement that involves risks and uncertainties, and actual
results could vary materially.
Our future capital requirements will depend on many factors, including, but not
limited to the timing of our increased distribution center automation and
expansion plans to support planned revenue growth, the expansion of sales and
marketing activities, the potential introduction of new offerings and new RaaS
clients, the continuing growth of our marketplace and overall economic
conditions. We may seek additional equity or debt financing. If we raise equity
financing, our stockholders may experience
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significant dilution of their ownership interests. If we conduct an additional
debt financing, the terms of such debt financing may be similar or more
restrictive than our current term loan facility and we would have additional
debt service obligations. In the event that additional financing is required
from outside sources, we may not be able to raise it on terms acceptable to us
or at all. If we are unable to raise additional capital when desired, our
business, financial condition and results of operations could be harmed. See the
section titled "Risk Factors-Risks Relating to Our Business and Industry-We may
require additional capital to support business growth, and this capital might
not be available or may be available only by diluting existing stockholders."
Cash Flows
The following table summarizes our cash flows for the periods indicated.
                                                                    Nine months ended September 30,
                                                                       2021                    2020

                                                                            (in thousands)
Net cash provided by (used in):
Operating activities                                           $         (14,132)         $    (4,863)
Investing activities                                                    (116,322)             (14,359)
Financing activities                                                     229,032               13,396

Net increase (decrease) in cash, cash equivalents and restricted cash

                                                $          

98,578 $ (5,826)




Changes in Cash Flow from Operating Activities
For the nine months ended September 30, 2021, net cash used in operating
activities was $14.1 million, which consisted of a net loss of $45.3 million,
partially offset by non-cash charges of $20.5 million and a net change of
$10.6 million in our operating assets and liabilities. The change in operating
assets and liabilities is due to a $14.1 million increase in accrued and other
current liabilities, primarily resulting from an increase in allowance for
returns and accrued vendor liabilities due to higher operating expenses as we
grow our business and a $4.6 million increase in seller payable due to the
timing of payments. These changes were partially offset by a $4.7 million
increase in other current and non-current assets resulting from an increase in
prepaid insurance and a reduction in operating lease liabilities of $3.2 million
resulting from the payment of leases.
For the nine months ended September 30, 2020, net cash used in operating
activities was $4.9 million, which consisted of a net loss of $30.9 million,
partially offset by a net change of $14.0 million in our operating assets and
liabilities and non-cash adjustment of $12.0 million.
Changes in Cash Flow from Investing Activities
For the nine months ended September 30, 2021, net cash used in investing
activities was $116.3 million, which was driven by $102.7 million in new
purchases of marketable securities and $15.2 million of capital expenditures
primarily for our distribution centers, partially offset by $1.6 million
maturities of marketable securities.
For the nine months ended September 30, 2020, net cash used in investing
activities was $14.4 million, which consisted of capital expenditures primarily
for our distribution centers.
Changes in Cash Flow from Financing Activities
For the nine months ended September 30, 2021, net cash provided by financing
activities was $229.0 million, which consisted mainly of $222.7 million in net
proceeds from the sale of Class A common
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stock offerings, $4.6 million in net debt financing proceeds and $3.8 million
from proceeds from exercise of common stock options and withholding taxes for
the net share settlement of restricted stock units. These proceeds were
partially offset by $3.6 million in offering costs paid for the IPO,
$2.0 million in repayment of debt, and $0.6 million in offering costs paid for
the follow-on offering.
For the nine months ended September 30, 2020, net cash provided by financing
activities was $13.4 million, which consisted mainly of $13.4 million proceeds
from net debt issuance and $1.8 million proceeds from exercise of common stock
options. These proceeds were partially offset by a $1.2 million repayment of
debt.
Contractual Obligations and Commitments
We entered into an additional $5.0 million term loan with Western Alliance Bank
in February 2021, the contract to acquire Remix in July 2021 (Refer to Note 1,
Organization and Description of Business), and into lease obligations of
approximately $28.1 million in aggregate in September 2021 (Refer to Note 6,
Lease Agreements). Other than this, there have been no material changes to our
contractual obligations, as compared to those disclosed as of December 31, 2020
in the Prospectus.

Off-Balance Sheet Arrangements
We did not have during the periods presented, and we do not currently have,
any off-balance sheet financing arrangements or any relationships with
unconsolidated entities or financial partnerships, including any entities
sometimes referred to as structured finance or special purpose entities, that
were established for the purpose of facilitating off-balance sheet arrangements
or other contractually narrow or limited purposes.
Critical Accounting Policies and Estimates
Our management's discussion and analysis of our financial condition and results
of operations is based on our condensed consolidated financial statements, which
have been prepared in accordance with United States generally accepted
accounting principles ("GAAP"). The preparation of these financial statements
requires us to make judgments and estimates that affect the reported amounts of
assets and liabilities and the disclosure of contingent assets and liabilities
at the date of the financial statements, as well as the reported revenue and
expenses incurred during the reporting periods. Our estimates are based on our
historical experience and on various other factors that we believe are
reasonable under the circumstances, the results of which form the basis for
making judgments about the carrying value of assets and liabilities that are not
readily apparent from other sources. Actual results may differ from these
judgments and estimates under different assumptions or conditions.
There have been no significant changes to our critical accounting policies since
December 31, 2020. For a description of critical accounting policies that affect
our significant judgments and estimates used in the preparation of our unaudited
condensed consolidated financial statements, refer to the section titled
"Management's Discussion and Analysis of Financial Condition and Results of
Operations" included in the Prospectus.
Recent Accounting Pronouncements
For information on recently issued accounting pronouncements, refer to Note 2
titled "Significant Accounting Policies" to our unaudited condensed consolidated
financial statements included in Part 1, Item 1 of this Quarterly Report on Form
10-Q for a discussion of recent accounting pronouncements.
JOBS Act Accounting Election
We are an "emerging growth company," as defined in the Jumpstart Our Business
Startups Act ("JOBS Act"). Under the JOBS Act, emerging growth companies can
delay adopting new or revised accounting standards until such time as those
standards apply to private companies. We have elected to
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use this extended transition period until we are no longer an emerging growth
company or until we affirmatively and irrevocably opt out of the extended
transition period. Accordingly, our consolidated financial statements may not be
comparable to companies that comply with new or revised accounting
pronouncements as of public company effective dates.
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