05 June 2022

As the only representative of the banking industry to participate in the discussion at the Vietnam Economic Forum, TPBank has shown that its leading digital banking platform goes hand in hand with an excellent and right digital strategy that not only brings TPBank's success for many years but also timely response and readiness for the next digital steps of the economy in the post-pandemic recovery period.

On the morning of June 5, 2022, the fourth Vietnam Economic Forum with the theme "Building an independent and self-reliant economy associated with extensive economic integration in the new situation" was organized by the Central Economic Commission. and the Government co-chaired, coordinated with Ho Chi Minh City People's Committee to organize, officially opened in Ho Chi Minh City. The program was attended by Comrade Nguyen Thanh Phong - Member of the Party Central Committee, Deputy Head of the Central Economic Commission; Mr. Nguyen Duc Chi, Deputy Minister of Finance; Mr. Nguyen Van Sinh, Deputy Minister of Construction; together with more than 1000 delegates who are leaders of the Party and State; Leaders of the Central Committees, Ministries, branches and localities; a number of embassies, consulates and international organizations; prestigious speakers, scientists and businesses. TPBank is the only bank representative to speak on Digital Transformation at the Vietnam Economic Forum.

As one of the 9 prestigious speakers for the discussion at the program, Mr. Dinh Van Chien, Deputy General Director and Head of Personal Banking Division of TPBank shared: "TPBank is a typical example in digital transformation. comprehensive will achieve important milestones in the journey to conquer customers. Digital transformation is the right direction, bringing TPBank from a restructuring bank in 2012 to new heights and becoming a leading digital bank today. We have now entered phase 2 of digital transformation and are ready to explore further opportunities to grow stronger."

TPBank's representative also took time to share about 3 characteristics of the way TPBank operates the banking system when applying digital transformation: improving online customer experience with high technology, changing mindsets. , how to use the bank with offline customers at branches and LiveBank 24/7 and especially apply bots to improve the efficiency of internal operations.

The strong development of Digital Bank has brought outstanding growth rate to TPBank. The number of opening payment accounts via electronic channels has surpassed traditional channels at the counter, accounting for 80% of new customers each year. The average number of transactions on digital channels has grown by 120% per year, especially during the epidemic season when traditional channels tend to decrease. Transaction value from digital services reaches the milestone of 55 trillion VND per month, reaching an average of 130% per year, the proportion increases sharply and is more than double that of traditional channels in 2021. By the end of 2021, TPBank owns owns nearly 500 transaction points (including LiveBank automatic transaction points) nationwide. The total number of individual customers reached 5 million customers, an increase of nearly 3 times compared to 2017.

The very important sharing of TPBank's representative at the Vietnam Economic Forum received a lot of attention from the representatives attending the seminar, and at the same time showed the importance of digital transformation in the world. banking sector in particular and socio-economic development in general.

Vietnam Economic Forum is an annual event chaired by the Central Economic Commission and organized since 2017 with the aim of exchanging ideas and sharing views among agencies, ministries, branches, localities, domestic and foreign organizations and units, experts and the business community about the opportunities and challenges of the economy and development orientation of the country under the impact of the Covid-19 pandemic.

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TienphongBank - Tienphong Joint–Stock Commercial Bank published this content on 05 June 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 13 June 2022 02:02:00 UTC.