On late afternoon Friday 2nd of July, a service platform for a small and medium-size segment of customers was subject to a ransomware attack which was related to the global criminal attack towards Kaseya.
The Kaseya software is used by a local
This is a serious criminal offence that has been reported to the police by
'We are working 24/7 on several tracks in parallel to ensure that services start operating normally again - and that our customers get the needed information about the situation. The work is being done in close collaboration with the affected customers. I am impressed by the level of dedication we see from a broad
'The incident is being investigated by both internal and external specialists and it has also been reported to the police. Therefore, we cannot go into any details regarding the event, but we do want to be open about the incident itself. Following a thorough analysis, we can state that the ransomware attack is not affecting other parts of the company's infrastructure, and our services for other customers are operating normally.
Extensive restoration work is ongoing
A structured work is being conducted to restore the data in collaboration with the affected customers. There are no indications of any misuse of the data.
The work to restore the services is progressing well. It is being carried out in controlled fashion to prevent consequential errors and malicious code from being transferred. At this point, it is not possible to say how long the work will take. Time schedule also vary somewhat depending on the customer, the solutions in question and the related data restoring needs.
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