There's always been more to the act of shopping than simply obtaining goods and services.
It's long been at the heart of our daily existence, essential to how we live our lives; a part of the robust scaffolding that maintains civilized society. However, the prolonged COVID-19 crisis has brought home to us that traditional ways of shopping need to see some major changes.
Increase the value of POS by partnering with the developer of unmanned store payment system
Choose a product at a store, pay for it, and it's yours. Within this shopping flow, something we all take for granted, is the POS (point-of-sale) system that manages purchase information during payment.
In
'The combination of POS and unmanned payment stores was developed as a solution for social issues, such as overcoming labor shortages and developing new services,' explains Inoue. 'Now it is also seen as a solution that minimizes contact between staff and customers, one that will prevent the spread of infections. My job is to help to realize this new society by connecting technologies cultivated by
Who will be pleased New value created through cycles of hard work and proposals
In April, 2021,
Confident though he was in his role as a solutions engineer, Inoue hadn't even heard of
'I first heard the name
Inoue likes mathematics and went to a science university, but he also likes talking to people. Because of that he always had in mind 'another kind of work that I wanted to do.' That was teaching. But Inoue's university teacher introduced him to
The work of solutions engineers involves reconciling technology and social requirements, and for Inoue it turned out to be a vocation. Once part of the company, he threw himself into learning all he could about its products and POS systems in general. He constantly talked to customers about what they wanted and needed, and diligently made proposals based on what he found out. He remembers it well.
One thing that really surprised me when I started to visit customers with my seniors was just how much knowledge they had at their fingertips. Introducing or updating a POS system is a major investment for our customers. I think that by having a deep understanding of our products, and by repeatedly making proposals grounded in the customer's business and individual circumstances, we have made ourselves indispensable to them.'
'Since moving to this department, I have changed the way I think to go beyond the boundaries of our current products. To do that, I have to look at changes in society. The future does not happen suddenly. We can observe new phenomena, imagine 'who they will make happy,' and think about how to realize them. My experience of working with customers has given me a commitment to social implementation, not just armchair theory,'
'For example, many producers who make good products face the reality of being unable to deliver them because they lack the means to contact consumers. What I want to do is to realize the technical aspect for a new shopping mechanism that connects 'Here we have this good thing' with 'There are people who want this.'
Rather than being swept away by the paradigm shift due to the coronavirus crisis, Inoue chose to be a game changer; a driving force for a new future. To enjoy time spent interacting with customers and partner companies, and enjoy the process of creating value through collective wisdom. To be fascinated by the results produced, and to enjoy growing together.
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