Closer customer relationships
"We're transforming an entire industry," Jason Gies declares enthusiastically. "In effect, we're building a whole new ecosystem that allows us to form closer and more sustainable relationships with our customers." Gies heads up eMobility Business Development at Navistar, which includes the development department for electric school buses. For him, building up this division is "an opportunity you only get once in a hundred years."
To achieve this, Navistar's NEXT eMobility Solutions group has launched its 5 C Strategy that ensures customers have a successful transition to electric vehicles. The five Cs stand for consulting, construction, charging, connectivity, and conservation.
What all of this means in practice becomes clear when you look at pioneers like Robert Brown, IC Bus Regional Sales Manager for Navistar Canada, and his colleague Cam Stauffer. As Technical Service Manager Stauffer traveled back and forth between Ontario and British Columbia in the midst of the COVID-19 pandemic to train the people in charge of school district 20. All the while, he had to stay up to date with the latest technology himself - in order, for instance, to develop an optimal charging and maintenance concept with the future users of the vehicles.
Traton SE published this content on 30 November 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 01 December 2021 08:20:06 UTC.